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Filip Magnusson

Senior Tech Specialist

Work experience

2018-022024-08-23

Senior Tech Specialist

Olofströms Kraft
  • Implemented a new and more effective support structure, resulting in improved response times and customer satisfaction.
  • Developed and implemented a comprehensive knowledge database, facilitating efficient troubleshooting and problem-solving for the IT infrastructure.
  • Optimized the product portfolio to enhance the customer experience, resulting in increased sales and customer retention.
  • Successfully managed the migration from VMware vSphere to Proxmox, improving system performance and reducing costs.
  • Oversaw data storage using the ZFS file system, ensuring data integrity and efficient utilization of storage resources.
  • Managed the procurement, servicing, and construction of servers, ensuring reliable and high-performance infrastructure.
  • Provided user support, resolving technical issues and ensuring smooth operation of systems and applications.
  • Managed a city network and successfully sold ISP services to both individuals and companies, expanding the customer base and generating additional revenue.
  • Acted as the on-call point of contact for major incidents, effectively coordinating response efforts and minimizing downtime.
2018-012018-02

Consulting Field Service Technician

Osby Municipality
  • Provided on-site technical support and assistance to the Osby IT department during a system migration, ensuring smooth and efficient operations across schools, retirement homes, and other facilities.
  • Proactively identified and implemented new and more efficient ways to process tickets, resulting in improved ticket resolution times and customer satisfaction.
  • Collaborated with the team to optimize workflows and streamline communication, enhancing overall productivity and efficiency.
  • Diagnosed and resolved errors and technical problems, utilizing strong problem-solving skills and technical expertise to determine appropriate solutions.
  • Delivered exceptional service and support during field visits or dispatches, ensuring customer satisfaction and resolving issues in a timely manner.
  • Maintained clear and effective communication with both technical and non-technical stakeholders, avoiding jargon and explaining complex concepts in a comprehensible manner.
  • Consistently provided accurate and detailed documentation of tasks and solutions, facilitating knowledge transfer and ensuring continuity of support.
  • Demonstrated a commitment to continuous learning and improvement, staying updated with the latest technologies and industry trends to enhance technical skills and knowledge.
2017-112017-12

Tech Specialist

IKEA Group
  • Implemented digital signage at IKEA Communications as part of a one-month project.
  • Collaborated closely with the local IT coordinator and the software team at Webpro to ensure seamless integration and functionality.
  • Demonstrated technical expertise in setting up and configuring digital signage systems.
  • Provided training and support to IKEA staff on the use and maintenance of the digital signage solution.
  • Successfully completed the project within the specified timeframe, meeting all project objectives and requirements.
  • Maintained effective communication and coordination with stakeholders throughout the project.
  • Contributed to the enhancement of the overall customer experience through the implementation of digital signage technology.
  • Ensured the smooth operation and functionality of the digital signage system during and after the project.
2017-052017-09

Support Technician

IKEA Group
  • Monitored and maintained computer systems and networks at ICOM, ensuring optimal performance and minimizing downtime.
  • Installed and configured computer systems, ensuring seamless integration and functionality.
  • Diagnosed and resolved hardware and software issues, swiftly addressing technical problems to minimize disruptions.
  • Solved technical and application problems, providing timely and effective solutions to enhance user experience.
  • Implemented proactive measures to prevent system failures and security breaches, ensuring the integrity and confidentiality of data.
  • Collaborated with cross-functional teams to address complex technical challenges, fostering a culture of teamwork and knowledge sharing.
  • Maintained clear and concise documentation of all tasks and activities, facilitating knowledge transfer and ensuring consistency in troubleshooting procedures.
  • Demonstrated strong problem-solving skills and attention to detail in resolving technical issues accurately and efficiently.
20142015

Tech Specialist

Tech Mahindra
  • Served as the primary point of contact between Tech Mahindra and Volvo Car IT VCBC, ensuring smooth knowledge transfer and seamless transition of IT services.
  • Documented the functions and processes of the incumbent vendor, facilitating a comprehensive understanding of the site's IT infrastructure and requirements.
  • Led the knowledge transfer project, coordinating with cross-functional teams to ensure a successful transition and minimal disruption to operations.
  • Provided on-site technical support for both office and factory environments, resolving IT issues promptly and efficiently.
  • Managed and maintained mobile devices (iOS & Android), ensuring their proper functioning and security.
  • Acted as the on-call technician for priority incidents, responding quickly to critical IT issues and minimizing downtime.
  • Maintained accurate and up-to-date documentation of IT processes and procedures, facilitating knowledge sharing and efficient troubleshooting.
  • Demonstrated strong problem-solving skills and a proactive approach to resolving IT issues, ensuring optimal performance and user satisfaction.
20132013

Operator

FinnvedenBulten
  • Worked on the factory floor at FinnvedenBulten, packaging sheet metal components for Volvo Cars, gaining valuable insight into the manufacturing process and industry standards.
  • Developed a strong understanding of quality control and efficiency in a manufacturing environment, which proved crucial for success in later assignments.
  • Demonstrated physical stamina and a strong work ethic, consistently meeting production targets and maintaining a high level of productivity.
  • Collaborated effectively with team members to ensure smooth operations and timely completion of tasks.
  • Applied industry-specific knowledge and experience to contribute to the success of projects at Tech Mahindra.
  • Maintained a consistent and professional approach to work, adhering to industry standards and best practices.
  • Communicated effectively with colleagues and supervisors, ensuring a clear understanding of tasks and expectations.
  • Proofread all documentation and reports for accuracy and clarity, ensuring a high level of professionalism in all work-related materials.
20092012

Service Desk Analyst

Logica
  • Demonstrated exceptional analytical and problem-solving skills as a Service Desk Analyst, resolving complex IT system and application issues, resulting in high customer satisfaction ratings.
  • Utilized extensive knowledge of information technology and company products to provide effective and efficient customer support.
  • Communicated clearly and effectively with customers, demonstrating outstanding verbal and written skills, and actively listening to their concerns and needs.
  • Collaborated closely with other IT staff as part of a team, effectively resolving problems and ensuring seamless operations.
  • Consistently met or exceeded customer satisfaction goals, emphasizing strong people-facing skills and a customer-centric approach.
  • Maintained clear and concise documentation of issue resolutions and troubleshooting steps, facilitating knowledge transfer and improving future support processes.
  • Adapted to changing technologies and evolving customer needs, continuously updating skills and knowledge to provide the best possible support.
  • Demonstrated a strong work ethic and commitment to excellence, consistently delivering high-quality service and exceeding expectations.
20062008

Computer Repair Technician

Komplett AS
  • Diagnosed and resolved a wide range of hardware and software-related issues, ensuring the smooth functioning of personal computers and computer networks.
  • Specialized in troubleshooting, servicing, and repairing computer hardware components, including identifying and replacing failed components.
  • Conducted thorough software analysis and debugging, resolving software bugs and driver incompatibilities to optimize system performance.
  • Implemented effective solutions to address spyware and malware problems, ensuring the security and integrity of computer systems.
  • Troubleshot and resolved network connectivity issues, ensuring seamless communication and connectivity for users.
  • Upgraded operating systems and performed complete computer overhauls, enhancing system functionality and performance.
  • Maintained clear and concise documentation of repairs and solutions, facilitating knowledge transfer and ensuring consistent troubleshooting approaches.
  • Stayed updated with the latest advancements in computer repair techniques and technologies, continuously improving skills and knowledge.

Education

20152017

IT Operations

Kristianstad University

Primarily focused on Microsofts server environment and Cisco CCNA/CCNP. 
Also included security (CompTIA SY0-401), business informatics, and IT management.

Wrote my thesis on running Active Directory with a Linux based back end.

20042007

Network and System Administration/Administrator

John Bauergymnasiet, Karlshamn

Introduction courses into web design, networking, Windows, and Linux.
Extended essay in FreeBSD and server management.