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Work experience

H.R Coordinator

20172020
Carnival UK

(Seabourn Onboarding Team)     Managed a portfolio of new and re-hired crew members from over 60 nations, for the Seabourn luxury cruise brand's hotel college programme.  Facilitated their induction into the business, documentation compliance.  Functioned as point of contact alongside fleet's Training Managers for all new hire procedural, uniform, financial queries.  Worked with Bahamas Maritime Authority to supervise issuance of Seaman's Discharge Books to the fleet.  Collaborated closely with scheduling and recruitment colleagues in Italy and USA to match new hires to appropriate join ports.  Supplied one-to-one support for all visa and medical requirements and initiated criminal background and reference checks.

Logistics Coordinator

20162017
Carnival UK

(MLC Crew Compliance Coordinator)     Managed seafarer's documentation compliance, in line with Maritime Labour laws and International Labour Convention.  Generated and collated work contracts for the Fleet.  Worked with international Manning and Port Agents to ensure safe transit to vessels and compliance for full length of contracts.  

Logistics Coordinator

20132015
Carnival UK

(Mistral Project SME)    Worked in conjunction with consultants from Italian group company's subject experts to deliver new Crew Scheduling operating system.  Devised new Standard Operating Procedures with MS Visio.  Managed logistical arrangements(hotels, transfers, flights), for seafarers joining/leaving vessels for the Cunard and P&O brands at ports globally.  Consulted with local service providers, ship's Crew Managers to ensure safe joining and repatriation. 

Customer Support Coordinator

20122013
GDC Group
Customer Support Coordinator     Provided technical support for gas fire division.  Rendered practical assistance to end-users to resolve performance issues, with install guides, AS400, component diagrams, industry specific software.

Contracts & Dispatch Coordinator

20122012
Premier Telecom Ltd

Contract agreements, dispatch of mobile phones and related equipment.

Returns Coordinator

20092012
CIBA Vision UK Ltd
Returns Coordinator     Collaborated closely with I.T Project Manager to install SAP system, reduced operating costs.  Led integration training with Third Party suppliers.  Supervised new quality compliance processes.   

Returns Team Leader

20072009
CIBA Vision UK Ltd
Returns Team Leader       Analysed dept performance implemented in-depth surveys with key accounts.  Conducted interviews, disciplinaries, appraisals with H.R.  Chaired dept meetings and quality checks with Operations team.  Orchestrated product recalls and quality control projects with Brand Managers.

Returns Administrator

20012007
CIBA Vision UK Ltd
Returns Administrator       Processed customer credits onto system.  Telephone order back-up to Customer Services team.  Arranged logistical uplifts to regional warehouses, maintained recycling, waste management protocols.

Job Summary

19952001
Temporary roles -
included: Retail and Classroom Assistant, Quality Assurance Facilitator(Manufacturing).

Education

B.A Hons Degree

19961999
University of Southampton

English Literature 2:1

A-Levels x3 A-C

19941996
Barton Peveril College

History, English Literature, English Language 

GCSE x9 A-C

19891994
Wildern School

English x 2, Math, Religious Studies, French, History, Science x 2, Psychology