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Summary

Process oriented IT professional with over 16 years of experience in the Information Technology Industry. Ability to ask strategic questions and define complex business requirements as an effective liaison. Creative problem solver. Adept at designing practical and proficient software solutions in order to produce efficient and valuable results. Expert in process analysis, design and optimization. Highly focused team player striving for perfection and high quality work.

  • Over seven years of Business Systems Analysis and Project Management in traditional Waterfall and AGILE/Scrum environments.
  • Extensive knowledge in Change/Configuration/Release Management, Process Analysis, Process Design and Process Implementation.
  • Prior Experience as a Software Engineer including proficiency in QA Methodologies, Software Testing, Application Integration and Databases..

Professional Experience

20192020

Sr. Business Systems Analyst

Airlite Plastics Co., Omaha, NE

Providing and leading IT Systems and Business Analysis for IQMS custom development, helping to design and deliver suitable and effective IT solutions.

  • Analyzing and documenting business processes and requirements.
  • Designing effective custom solutions meeting business requirements within the IQMS ERP Implementation Project (AGILE).
  • Providing Project/Implementation Management in JIRA and Confluence.
  • Designing testing procedures, providing QA and ensuring Customer UAT.
  • Providing SQL Data analysis.
  • Working closely with Business Partners, IT and Management to provide training and to ensure designed solutions meet all business requirements.
20182019

Sr. Business Process Analyst (IT)

Lozier Corporation, Omaha, NE

Provided IT Business Analysis across all areas of the company, including Oracle E-Business Suite (EBS) implementation of the Warehouse Management System. Acted as liaison between Business Partners, Product Stakeholders, IT and Executive Management.

  • Analyzed, developed, optimized, troubleshot and documented complex business processes and requirements with multiple disciplines (AGILE).
  • Led and managed the Import and Interplant processes for the ERP WMS. 
  • Configured and optimized Warehouse Location Specifications and Warehouse Management Rules and Strategies.
  • Analyzed, defined and scoped optimizations for business processes.
  • Supported improvements between Legacy Systems, Mainframe, SQL and Access Databases, custom Data Interfaces and Oracle CRM/EBS.
  • Established and owned business documentation and metrics (Business Cases, Statements of Work, Proof of Concept, Data Flows).
20132017

Sr. Project Consultant/Business Systems Analyst

Union Pacific Railroad, Omaha, NE

Led, managed and provided Business Analysis for multiple areas, including UP Recruiting Systems leveraging Oracle/SAP ERP/Legislative integrations, and Supply Department CRM Contracting/Payment Systems. Collaborated with Business Partners, Product Stakeholders, IT and Management.

  • Analyzed, specified and documented complex business requirements and processes with internal/external customers and vendors.
  • Created business documentation and metrics.
  • Planned and ensured success of award winning internal and external facing IT implementations in AGILE environments.
  • Designed Software Test Plans, performed software testing and troubleshooting; defined problem resolutions.
  • Implemented Business Change Management processes, including communication plans to stakeholders, executive management and customers, training plans, and rollout strategies for UP’s Supplier CRM Contracting and Payment System.
  • Developed interactive training, help, marketing and presentation materials for internal/external customers and vendors.
  • Leveraged Release Management and Software Change Management.
20122013

Change Manager - IT Service Management

eBay Inc., Omaha, NE

Owned and managed the Change Management Process for eBay Global Enterprise Technology.

  • Performed Business Analysis, Design and Implementation of global Change Management processes (ITIL v3) to meet business needs.
  • Managed and controlled all changes for Global Enterprise Technology
  • Chaired Change Advisory Board, minimizing impact of change to the business and ensuring high quality effective releases.
  • Evaluated, identified and managed metrics, controls, reports, SQL data analysis and audits to measure and improve processes.
  • Led Change Management audits and IT related SOX control.
20102012

Sr. IT Service Change Management Specialist

Texas Department of Public Safety, Austin, TX

Supported analysis, design, and implementation of effective Service Oriented Change and Release Management processes (ITIL v3) for the IT organization of the Texas Department of Public Safety.

  • Change Management senior member of the IT Service Management Group providing leadership and mentoring, technical and procedural guidance, training, oversight and compliance enforcement.
  • Led and supported daily Change Management Process, Change Control Board, and change auditing. 
  • Supported Release Management process definition, implementation, operation, process improvement, automation and maintenance. 
  • Planned, coordinated and supported software releases. Ensured best practices and provided training, and compliance monitoring.
  • Supported Code Management System (Subversion)
  • Introduced Knowledge/Content Management System to the organization and provided training and support.
20092010

Sr. Software Change/Release Management Specialist

GLOBALFOUNDRIES, Austin, TX

Provided Change/Configuration/Release Management in support of global software development teams and 3rd party enterprise software solutions for multiple worldwide manufacturing areas.

  • Analyzed/provided improvements of Change Management Processes.
  • Supported setup/improvement/automation of the Change and Release Management environment, code control and software builds/releases.
  • Ensured the on-going operability of production environments. Responded to production malfunctions and provided timely support.
20062009

Sr. Software Change/Release Management Engineer

Spansion Inc., Austin, TX

Team Lead of the Austin Change Management group. Planned and implemented integration of all Spansion global sites into the Global Change/Release Management Process (ITIL standards).

  • Implemented and supported Quality Assurance and SOX Policies 
  • Designed and coordinated Software Releases across global sites.
  • Planned/supported centralized global Code Management System.
  • Implemented software builds/deployments to secure environments.
  • Provided 24/7 technical and release support within global CM group.
20052006

Lead Change Management Engineer/Software Engineer

Federal Agency for Employment, Nuremberg, Germany

Managed and provided all Change Management processes, software builds and releases. Developed large-scale client/server (Unix/Windows) and web-based software system in Java.

20032005

Software Engineer/Project Manager

ISO Software Systems, Nuremberg, Germany

Provided Project Management for international customers. Designed and developed Windows/Unix based client/server and frontend applications in C++ and Java for Tour Operating Systems.