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Customer Care

Although officially retired, Gary still can coach leaders and their staff using the internationally acclaimed WE CARE® training processes as well as trademarked processes he develops or customizes for his clients.

HR Development & HR Consulting

I still hold the record for the longest serving member of the Board of Directors of the Human Resources Professionals Association (HRPAO) of Toronto, one of the largest in the world. I also wad an active member and contributor to the online, specialist network HRM Today for many years prior to my retirement. I

sucessfully served my clients in generalist HR areas for 30+ years. I pioneered in the field of Pay Equity as a creative reward management tool for staff achievers, not a government legal requirement, in Ontario, Canada.  In my retirement, I still can call on numerous talented specialists in all areas of HR development on whom I can call, as required, to complement my own skills.


Developed and taught over 30 programs as Managing Partner of Patton Associates.  At different times during my career, I served as part of the Adjunct HR Business Faculty at Ryerson, York and Schulich Universities in Toronto.

Business leaders and his peers praise Gary for his mentoring work with them. See the sidebar section "What Other's Say About Gary".   Gary specializes in working with Jesus Followers to become better in their areas of gifting.



Binne Youn

"Gary is the one whom I think about when I have challenges at work, at home or at the store. He was my teacher for ‘Human Resources’ and ‘Customer Service’ at Seneca college in the Ontario Management Development Program. "He always listens and has time for people whom are seeking for answers. He speaks and listens though his heart as well as his head on the basis of his extensive HR and customer service knowledge and This is what differentiates Gary from other consultants/trainers.

"It has been many  years since I finished courses with him at Seneca college. Nonetheless, he is still the passionate teacher and coach that I respect and recommend regularly, especially to Christians whom are professionals and executives."

Bruce McAlpine

"I have personally used and recommended Gary to other organizations on several occasions. He is passionalte about service excellence, and he really works at transference of knowledge, not just at entertaining his audience."

He's a professional who produces great results  ...a real expert having high integrity."

Craig Bissett

"Gary Patton is a professional I would highly recommend to anyone who is looking to "partner with" or to be "mentored". Gary has a deep conviction to doing what is right and providing value to the ones he serves."

Tony Simons

"I have had many conversations with Gary over the years. He has always been thoughtful and constructive in his comments and his coaching.

I like Gary a lot, and I believe that any life he touches will be the better for his influence.

Listen to this man, and, if you are willing to push yourself, ask him to coach you. You will not regret it."

Other Profiles

Gary's Core Stuff

Gary's Interests

Gary's Interest in Health & Wellness Is Life-Enhancing

My wife & life partner, Karen and I were live (raw) food vegans. We followed what we call our "S-M-A-R-TLifestyle™" since late 1997 until Karen passed in 2018.

In 1997, we changed from our then "Standard American Diet (SAD)". We did so after Karen was diagnosed with severe colon cancer. When she was diagnosed, I already had been unable to work for about 3 1/2 years because of Chronic Fatigue & Immune Deficiency Syndrome (CFIDS).

We were desperate because we were both very sick with life-threatening diseases!

Karen's large cancerous tumour turned benign within four months of our lifestyle change. I was healed shortly after her.

You can read about our miracles of healing and discover why we continue our S-M-A-R-TLifestyle™ here.

Samples of Gary's Courseware

Ontario Learn - 'Customer Service Excellence' - (Written by Gary for the Ontario Ministery of Training, Colleges, & Universities for use in all 27 Colleges in the Province.)

GFP Program: Coaching Leaders

GFP Program: Stress Optimization


Gary's Blogs

Videos of Gary Teaching

Gary instructing Executives in Customer Service at Shoppers Drug Mart University by satellite

Gary instructing Managers in Leadership during an organizational client's 5-day workshop.



Hi! I'm called: 'The People Development Guy'. "I specialize in assisting people to flourish and organizations to prosper using individual coaching and team training."

Until I retired and 2017, I practiced as a human resources professional who coached leaders and professionals, one-on-one, in becoming better at what they were doing. Mentees worked with me as a part of a corporate program in which they participated or, personally, as individuals. I normally coached, and still often do, via the telephone with e-mail and Web follow-up as needed. You can discover how I might assist you to be better at what you do here.

I also facilitated customer service-related human relations / people skills training programs that were powerfully effective cross-culturally and cross-generationally and consulted to organizations in the people development field. I trained client's staff on site or via Webinars.

The term 'multipreneur' fit me well because I consulted to and trained in organizations, coached individuals, keynote-spoke to associations and other groups, wrote e-books and courseware, plus instructed adult learners in the specialty areas of:

  • customer/people relations mastery ...using the internationally acclaimed WE CARE® training processes WE CARE improved over 400,000 professionals between 1987and 2010, and
  • interpersonal skills mastery having taught about 3,000 learners during my training career alone. I did so in communications, goal setting and planning, team building, leadership, stress, time, and presentation mastery plus related customer service skills.

I also have taught as an Adjunct Professor in the Business Faculties at York University, Ryerson UniversitySchulich University, and Seneca College in Toronto as well.

To re-create, I still love to hike wilderness trails, take courses from experts in fields which interest me, plus explore interesting articles and books as a life-long learner and Follower of Jesus. My Saviour's character, commands, and precepts are the model which I strive to emulate to the best I know how using his power.

In grocery stores, you'll catch me avidly reading health labels. Both my both and I were miraculously healed following separate near-death experiences. We now lead a special lifestyle you can read about here.


Gary graduated from the University of Toronto, Summa Cum Laude, standing First in his MA class

Gary was selected by his Adjunct Faculty colleagues as 'Teacher of Excellence' at Seneca College, in Toronto.

Gary is a past VP and member of the Board of Directors of the Cathedral Bluffs Symphony Orchestra in Scarborough.

Gary was a long-serving Director and Vice-president of the Human Resources Professional Association (HRPAO). He holds the record as the most re-elected Director and was a participant in designing HRPAO's Certified Human Resources Professional (CHRP) learning program.


  • Owns and has operated a thriving coaching and management consulting practice specializing in coaching leaders to success in the people side of multi-cultural and trans-generational personal and team customer service.
  • Taught professionals and managers, part-time, as a member of the Adjunct Faculty at York University's Atkinson College, and Schulich's Schools of Business. (Previously also taught at  Ryerson University  in the 1990s and was selected 'Teacher of Excellence' while instructing part-time at Seneca College.)
  • Developed and managed a diverse, staff reward systems consulting practice as a consultant for three, global consulting organizations dealing with client contacts at all levels.
  • Established a proven track record as a member of senior management HR teams in the energy, distribution and manufacturing sectors with experience in designing and implementing overall HR philosophies and strategies to assist in the accomplishment of long-term business plan objectives.
    • Participated in management rights enhancing negotiations for numerous union agreements with a variety of bargaining agents as well as preparing and presenting arbitrations in the manufacturing sector. Also, designed and effectively implemented work environment enhancing strategies and management training to maintain union-free environments.
    • Designed and implemented numerous compensation, benefits and performance appraisal programs for a wide variety of occupational groups.
    • Developed and implemented effective resourcing, training, reward and appraisal programmes to assist line managers in attracting, motivating, developing and retaining qualified personnel in competitive markets.
    • Directed a staff of eighteen in the administration and communication of a complex benefits program for 18,000 employees for a major Canadian oil company. This included the implementation of creative, cutting-edge programs and changes to prior programs with an emphasis on computer administration applications and multimedia communication techniques. Was involved in the design and implementation of one of the first Retiree Training Programs in Canada


1987 - 2018

PATTON ASSOCIATES, People Development Coaches & Consultants

Managing Partner

2005 - 2010

YORK UNIVERSITY's, Atkinson College and Schulich School of Business School

Adjunct Business School Faculty (part-time)

2001 & 2003

RYERSON UNIVERSITY School of Retail Management

Adjunct Business School Faculty (part-time)

2000 - 2003


Adjunct Business School Faculty (part-time)

SOBECO LIMITED - Management Consultants

Senior Consultant


Senior Consultant


Coordinator, Benefits Administration

WILLIAM MERCER LIMITED - Management Consultants

Assistant Vice-president

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