ARMAN SIKDER

Strategic Account Manager overseeing & managing the accounts of different Government Sectors in order to ensure the yearly revenue growth as well maintain good business relationship with the high priority clients. Prior to the role of a Strategic Account Manager, my primary responsibility was that of a Key Account Manager  dealing with Large & new business development segment , Strategic & Priority Key Accounts segment & lastly Prime Accounts Segment .

Key Responsibilities:

• Overseeing the strategic accounts of Law & Enforcement agencies of Bangladesh as a Strategic Account Manager & grow new business opportunity from these accounts. 
• Planning and implementing activities in alignment with business growth strategies.
• Developed growth & retention strategies for the portfolio.
• Positioning Grameenphone as the trusted advisor for Mobility , IOT , ICT & SAS.
• Achievement of assigned portfolio's specific revenue targets. 
• Establish superior relation with the Top Tier (both customer and GP) via upstream engagement.
• Campaign and Customer Engagement Activities for the assigned set of accounts.

Achievements

During my current Grameenphone tenure I have been awarded  for more than 15 consecutive performance-based accomplishments by bringing new clients onboard. I have additionally secured the position of being Top Achiever quarter wise for providing highest revenue & winning the championship annually amongst 200 Key Account Managers.

• Ensured 10 % Revenue growth from the overall portfolio in the 2021.
• Business Division top performer in Q1 & Q2 in the Government & Strategic segment (2021 & 2022 till date)
• Business Excellence Award (Extra-Ordinary Performer for  consecutive  four quarters 2020 from the prime segment) 
• Business Excellence Award (Extraordinary Performer for Q2 2019, Q3 & Q4 2018 & Q1,2018)  from the Large & Medium Business Segment . 

Plan and implement strategies to maintain smooth flow of new business sales, activation, reactivation, revenue enhancement, churn & dormant connections management and payment collection. They journey of Banglalink has been started as careline officer , then promoted to Enterprise Relationship Manager & ended of Banglalink as a Corporate account manager . 

Key Responsibilities:

• Work with concern departments/persons to maintain smooth operation of all corporate services, product pricing,network solutions, VAS development etc.
• Involved in sales activities with the goal to strengthen position of the company in align with competitions.Activities evolved in quest of further business opportunities, up-sale and customization of products & Value Added Services.

• Build and maintain strong relationship with the top management of corporate houses through frequent visits,corporate gatherings and personalized & prioritized services to ensure high level of customer satisfaction and retention. 

Key Achievements

• Top acquisition of large corporate segment in 2016 & 1st quarter of 2017.
• Best handset seller of whole b2b business for the month August 2017.
• successfully retained 100% accounts in 2006 & 1st quarter of 2017.
• Achieved 18% revenue growth from new sales and account management in 2016.
• 8 % revenue growth in the 1st quarter of 2017.

Major in Marketing.

Certifications

1. Foundations of The Fourth Industrial Revolution (Industry 4.0)
2. Data-Driven Decision-Making for Business Professionals
3. 5G Technology Strategy: Next-Generation Mobile Networking
4. Psychological Safety: Clear Blocks to Innovation, Collaboration, and Risk-Taking
5. Critical Thinking for Better Judgment and Decision-Making
6. Agile Project Management: Comparing Agile Tools