ARMAN SIKDER

Strategic Account Manager overseeing & managing the accounts of Different Government Sectors specially , Bangladesh Police , RAB & others armed forces of Bangladesh Govt as part of the Grameenphone Business division.

Managing the life cycle of the top 70 strategic accounts of Grameenphone , developing growth & retention strategies, planning and implementing activities in alignment with the strategies, developing relationships across hierarchies, positioning Grameenphone as the trusted advisor for Mobility and ICT services and to accomplish assigned revenue targets in those accounts using a combination of products and services from the “Enterprise Business product portfolio” through consultative selling approach.

Job Responsibilities:

• Achievement of assigned portfolio’s (Large Accounts) specific revenue targets
• Ensure sustainable business growth
• Increased GP share in the Wallet shared Accounts
• Increased ICT Penetration
• Establish Superior Relation with the Top Tier (both customer and GP) via upstream engagement
• Become the Product & Solution Champion for the assigned set of accounts
• Campaign and Customer Engagement Activities for the assigned set of accounts.

   key Achievements

• Business Excellence Award (Extra-Ordinary Performer for  consecutive  four Quarter ,2020) 
• Business Excellence Award (Extra-Ordinary Performer for Q2,2019) 
• Enterprise Excellence Award (Extraordinary Performance in Q3 & Q4 2018.)
• Enterprise Excellence Award (Extra-ordinary performance for Q1 2018)

Plan and implement strategies to maintain smooth flow of new business sales, activation, reactivation, revenue enhancement, churn & dormant connections management and payment collection.

Principal responsibilities

• Work with concern departments/persons to maintain smooth operation of all corporate services, product pricing,network solutions, VAS development etc.
• Involved in sales activities with the goal to strengthen position of the company in align with competitions.Activities evolved in quest of further business opportunities, up-sale and customization of products & Value Added Services.

• Build and maintain strong relationship with the top management of corporate houses through frequent visits,corporate gatherings and personalized & prioritized services to ensure high level of customer satisfaction and retention. 

   key Achievements

• Top acquisition of large corporate segment in 2016 & 1st quarter of 2017.
• Best handset seller of whole b2b business for the month August 2017.
• successfully retained 100% accounts in 2006 & 1st quarter of 2017.
• Achieved 18% revenue growth from new sales and account management in 2016.
• 8 % revenue growth in the 1st quarter of 2017.

Responsibilities:.

• Increase revenue of assigned accounts.
• Penetrate competitions share of the accounts as per set target.
• Provide prioritize customer service to the corporate clients under the portfolio.
• Collection of current bill, past dues, bad debt amount.
• Maintain dormant and churn base.

Responsibilities :

• Attend customers over phone both in bound and out bound and provide them service according to their needs.
• Informed customers about daily products and new promotions.
• Handled different customer queries and complaints.
• Collected customers’ suggestions regarding customer service and the company’s other value added services.

Research Contents:

• To monitor how consumer promotion takes place throughout the market.
• To find out the impact of consumer promotion on lubricant market.

Major in Marketing