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Summary

Dynamic and motivated professional passionate about Account Managment, with over  8+ years' of experience in the area of B2B business in telecommunication industry. Highly skilled in implementation of  premiere accounts planning & consultative selling approach in order to develop new business growth & developing relationships with the top business entrepreneurs and to accomplish assigned revenue targets in those accounts using a combination of products and services from the “Enterprise Business product portfolio” .     

Expertise 

Business Solution, Customer Needs , Team work , Creativity , Key Accounts , Problem Solver , Account Management , Proactive Approach , Business Operation , Relationship Building , New Accounts , Revenue Growth , ICT & IOT penetration , Cloud selling .                  

Work experience

January 2020Present
Grameenphone Ltd.

Strategic Account Manager

Strategic Account Manager overseeing & managing the accounts of Different Government Sectors specially , Bangladesh Police , RAB & others armed forces of Bangladesh Govt as part of the Grameenphone Business division.

January 2018December 2020
Grameen phone ltd.

Key account manager.

Managing the life cycle of the top 70 strategic accounts of Grameenphone , developing growth & retention strategies, planning and implementing activities in alignment with the strategies, developing relationships across hierarchies, positioning Grameenphone as the trusted advisor for Mobility and ICT services and to accomplish assigned revenue targets in those accounts using a combination of products and services from the “Enterprise Business product portfolio” through consultative selling approach.

Job Responsibilities:

  • Achievement of assigned portfolio’s (Large Accounts) specific revenue targets
  • Ensure sustainable business growth
  • Increased GP share in the Wallet shared Accounts
  • Increased ICT Penetration
  • Establish Superior Relation with the Top Tier (both customer and GP) via upstream engagement
  • Become the Product & Solution Champion for the assigned set of accounts
  • Campaign and Customer Engagement Activities for the assigned set of accounts.

   key Achievements

  • Business Excellence Award (Extra-Ordinary Performer for  consecutive  four Quarter ,2020) 
  • Business Excellence Award (Extra-Ordinary Performer for Q2,2019) 
  • Enterprise Excellence Award (Extraordinary Performance in Q3 & Q4 2018.)
  • Enterprise Excellence Award (Extra-ordinary performance for Q1 2018)
Nov 2015January 2018
Banglalink digital Communications ltd

Corporate Account Manager (Large Corporate)

Plan and implement strategies to maintain smooth flow of new business sales, activation, reactivation, revenue enhancement, churn & dormant connections management and payment collection.

Principal responsibilities

  • Work with concern departments/persons to maintain smooth operation of all corporate services, product pricing,network solutions, VAS development etc.
  • Involved in sales activities with the goal to strengthen position of the company in align with competitions.Activities evolved in quest of further business opportunities, up-sale and customization of products & Value Added Services.
  • Build and maintain strong relationship with the top management of corporate houses through frequent visits,corporate gatherings and personalized & prioritized services to ensure high level of customer satisfaction and retention. 

   key Achievements

  • Top acquisition of large corporate segment in 2016 & 1st quarter of 2017.
  • Best handset seller of whole b2b business for the month August 2017.
  • successfully retained 100% accounts in 2006 & 1st quarter of 2017.
  • Achieved 18% revenue growth from new sales and account management in 2016.
  • 8 % revenue growth in the 1st quarter of 2017.

Sep 2013Nov 2015
Banglalink Digital Communications ltd.

Enterprise Relationship Manager - Executive

Responsibilities:.

  • Increase revenue of assigned accounts.
  • Penetrate competitions share of the accounts as per set target.
  • Provide prioritize customer service to the corporate clients under the portfolio.
  • Collection of current bill, past dues, bad debt amount.
  • Maintain dormant and churn base.
Jan 2013Sep 2013
Banglalink Digital Communications ltd.

Care Line Officer

Responsibilities :

  • Attend customers over phone both in bound and out bound and provide them service according to their needs.
  • Informed customers about daily products and new promotions.
  • Handled different customer queries and complaints.
  • Collected customers’ suggestions regarding customer service and the company’s other value added services.
Sep 2012Nov 2012
Rahimafrooz Distribution Ltd.

Marketing research assistance.(Internship)

Research Contents:

  • To monitor how consumer promotion takes place throughout the market.
  • To find out the impact of consumer promotion on lubricant market.

Education

Skills

  • Video Editing 
  • Account planning through PPA method
  • Business Presentation through AV making .

Extra –Curricular Activities

  • Proud Member of Grameenphone Cricket Team 
  • Vice-captain of Banglalink National Cricket Team.

Reference

Kazi Mahboob Hassan

Chief Business Officer|Divisional Head, Business

Mobile : +880 01711086999

Email: kazi.m.hassan@grameenphone.com

MD Nasar Yousuf

Director |Prime Accounts 

Mobile : +880 1711090990

Email : nasar.yousuf@grameenphone.com