Vice President, Content Solutions
- Delivered the product roadmap and managed the prioritized backlog for the enterprise content platform, ensuring alignment with firm-wide digital strategy and stakeholder objectives. Leveraged feedback loops to solicit requirements and roadmap features to confirm product was meeting the needs of business growth.
- Worked across business functions—Legal, Risk, Sales, and Client Service—to translate modernization needs into actionable product enhancements.
- Spearheaded a custom content management system with REST API microservices allowing systemic integration with over 50 internal applications providing centralized storage, document workflows processes, retention and AI based services on content.
- Engineered event-driven architectures leveraging AWS EventBridge, OCR, and AI-based indexing to enable real-time content enrichment and discovery improving search experience and performance by 70% which reduced internal user complaints by 50%.
- Optimized platform performance by tuning database queries, indexing strategies, and ETL processes to ensure ECM data integrity and fast retrieval eliminating wasteful compute processes and streamlining data feeds.
- Directed a high-performing team of 16 (across offshore and onshore locations) to execute support operations and automation initiatives while delivering strategic enhancements—consistently meeting or exceeding KPIs and aligning outcomes with company-wide OKRs.
- Mentored team members by leading training sessions and developing global resources to handle tasks independently.
- Migrated 40M+ documents to AWS, replacing hybrid infrastructure with a serverless stack (DynamoDB, Lambda, S3, OpenSearch). Used DynamoDB Streams to automate indexing and archival—boosting process efficiency and saving $1.2M annually.
- Developed and automated data enrichment workflows using Python and Alteryx, reducing processing cycle time by 480 hours annually and enhancing operational efficiency.
- Ensured platform compliance with internal access controls and regulatory policies such as GDPR and SEC 17a-4.