Vice President, Content Solutions
- Using Agile methodology owned the product roadmap and managed the prioritized backlog for the enterprise content platform, ensuring alignment with firm-wide digital strategy and stakeholder objectives. Leveraged feedback loops to solicit requirements and roadmap features to confirm product was meeting the needs of business growth.
- Worked across business functions—Legal, Risk, Sales, and Client Service—to translate modernization needs into actionable product enhancements improving document findability by 50%.
- Spearheaded a custom content management system with REST API microservices allowing systemic integration with over 50 internal applications providing centralized storage, document workflows processes, retention and AI based services on content. Enabled ability to get text from documents into LLM based solutions centralizing vector index management.
- Engineered event-driven architectures leveraging AWS EventBridge, OCR, and AI-based indexing, reducing internal user complaints by 50% through improved usability—demonstrating user-focused problem solving.
- Optimized platform performance by tuning database queries, indexing strategies, and ETL processes to ensure ECM data integrity and fast retrieval eliminating wasteful compute processes and streamlining data avoiding storage cost by 20%.
- Directed a high-performing team of 16 (offshore/onshore), fostering mentorship, accountability, and technical upskilling while consistently meeting OKRs and KPIs.
- Mentored team members by leading training sessions and developing global resources to handle tasks independently.
- Championed adaptability by executing a successful migration of 40M+ documents to AWS, replacing hybrid infrastructure with a serverless stack (DynamoDB, Lambda, S3, OpenSearch). Used DynamoDB Streams to automate indexing and archival—boosting process efficiency and saving $1.2M annually.
- Developed and automated data enrichment workflows using Python and Alteryx, reducing processing cycle time by 480 hours annually and enhancing operational efficiency.
- Ensured platform compliance with internal access controls and regulatory policies such as GDPR and SEC 17a-4 by passing various internal and external audits.