Ghi Cheong Heng, PMP®

Act as the key point of contact for all other Quality sub-organizations, managed sustaining product quality/reliability and solve customer complaints.

• Responsible & Accountable for Quality/Reliability related reviews (eg. ORT, OQA, MST). Maintained with less than 2 SSO target for more than 3 quarters. 
• Conduct risk assessment resulting from factory and customer integration and field excursions. Led functional teams to identify and resolve the quality incidences.
• Review and provide Approval/Disapproval to any deviation to the product specification from Quality & Reliability perspective. 
• Utilized core tools like 8D (Eight Discipline), Cause-and-Effects Diagram to define problem statement, corrective action and preventive action.

• Responsible and tracked for all lessons learned ensure it propagated for future programs. Ensure the quality issue recorded under the proper tracking system, and follow up till closure with CA/PA.

Direct and coordinate all engineering projects, new product developments and component qualification. 

• Responsible for products KPI roadmap planning included cost, yield, and test time aligned with business strategy. Reduced test time 10%, yield improved by 1% quarter by quarter.
• Responsible for recruit, coached & develop series of training plan for engineers, improve their technical competency.
• Lead cross functional team to rectify products excursion and provide direction within 48hrs with minimum cost impact.
• Part of the Asia sustaining core team, review and approve engineering change, document change and qualification deviation.
• Achievements:
  
  • Intelligence Test Time Project: Reduced overall products test time by 15%
  • PCBA Swap Project: Developed new module with new BE drives process which integrated in factory process/system and IT database. 
  • First MSG Singapore Media released: Significant reduced cost up to $5.2mil for small form factor/ mobile swim-lane products. 
  • Successfully transferred more than 6 new development products from US to Asia (HVM). 
  • High Five Recognition Awards by delivering more than 5 cost improvement projects.

Responsible for daily product yield monitoring, perform failure analysis and proposed new corrective actions.

• Use the continuous improvement philosophy and problem solving tools for new enablers to meet product KPIs
• Total 7 months of international assignment experience in US, and Thailand for products knowledge transfer. 

Participated in design, and develop for new audio system. Obtained 4/5 Star review on 5.1ch Surround Media System Design.

• Involved in PCB Schematic Drawing & PWB layout Design using CAD (Zuken DG & PWS)
• Performed product measurement & testing (Temperature Test, Max Output Power, Part Rating Test, IC control Test) using oscilloscope, multimeters or signal generators.
• Troubleshoot issues encountered during product testing and provide corrective action. Worked closely with production team to ensure smooth product transition into production.