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Gianni Alonso

Personable Receptionist who thrives in busy environments and Motivated clinical experience and outstanding teamwork and communication skills.

    Summary

    Gianni Alonso is a personable and motivated receptionist with a strong background in clinical experience and outstanding teamwork and communication skills. With experience in managing front desk operations and providing exceptional customer service, Gianni excels in busy environments. Proficient in utilizing electronic medical record (EMR) systems, Gianni ensures accurate and organized patient information. With a high level of professionalism and attention to detail, Gianni effectively handles administrative tasks and maintains confidentiality in handling sensitive patient information. Collaborative and adaptable, Gianni works well with healthcare teams to ensure efficient workflow and patient care. With a high school diploma from Brauilo Alonso High School, Gianni is dedicated to providing a positive and welcoming experience for patients and visitors.

    Work experience

    Front Desk - Receptionist

    06/2024
    360 Dermatology
    • Efficiently managed front desk operations, including check-in, check-out, scheduling, and payment processing.
    • Demonstrated exceptional customer service skills, ensuring a positive and welcoming experience for all patients.
    • Coordinated laser, botox, and mohs procedures, maintaining accurate schedules and facilitating smooth workflow.
    • Handled payment transactions accurately and efficiently, ensuring proper documentation and financial record-keeping.
    • Maintained a professional and organized reception area, creating a pleasant and inviting atmosphere for patients.
    • Effectively communicated with patients and staff, addressing inquiries and providing necessary information.
    • Collaborated with the medical team to ensure seamless coordination of patient care and administrative tasks.
    • Consistently upheld high standards of confidentiality and data security in handling patient information.

    Work from home - Receptionist

    01/20246/2024
    ENT Associates
    • Efficiently managed receptionist duties remotely, ensuring smooth communication and coordination with clients and colleagues.
    • Demonstrated strong organizational and multitasking skills in handling incoming calls, scheduling appointments, and managing administrative tasks.
    • Utilized effective communication skills to provide exceptional customer service and address inquiries and concerns promptly and professionally.
    • Collaborated with team members to ensure seamless workflow and efficient operations.
    • Maintained accurate and up-to-date records and documentation, ensuring data integrity and confidentiality.
    • Adapted quickly to remote work environment, utilizing technology and digital tools to perform job responsibilities effectively.
    • Proactively identified and implemented process improvements to enhance efficiency and productivity in a remote work setting.
    • Consistently met or exceeded performance targets and maintained a high level of professionalism and customer satisfaction.

    Front Desk- Receptionist

    03-202309-2023
    Palm Harbor Dermatology
    • Efficiently managed front desk operations, including scheduling, check-in, check-out, and electronic medical record (EMR) management.
    • Provided exceptional customer service, ensuring a positive and welcoming experience for patients.
    • Utilized EMR software (EMA) to accurately record and maintain patient information, improving data accessibility and organization.
    • Demonstrated strong organizational skills in managing appointment schedules and coordinating with healthcare providers.
    • Effectively communicated with patients, addressing inquiries and providing necessary information.
    • Maintained a high level of professionalism and confidentiality in handling sensitive patient information.
    • Collaborated with the healthcare team to ensure smooth workflow and efficient patient care.
    • Consistently upheld the highest standards of accuracy and attention to detail in all administrative tasks.

    Front Desk - Receptionist

    02/202208/2022
    ENT Florida
    • Efficiently managed front desk operations, including check-in, check-out, and scheduling, ensuring smooth patient flow and optimal customer service.
    • Utilized EMR systems such as Greenway and Phreesia to maintain accurate and up-to-date patient records.
    • Demonstrated strong attention to detail in processing credit card transactions and reconciling batch payments at the end of each day.
    • Effectively communicated with patients, providing necessary information and addressing inquiries or concerns.
    • Maintained a high level of professionalism and confidentiality in handling sensitive patient information.
    • Collaborated with medical staff and other team members to ensure efficient and coordinated patient care.
    • Consistently provided exceptional customer service, contributing to a positive and welcoming environment for patients and visitors.
    • Demonstrated proficiency in administrative tasks, including data entry, filing, and managing office supplies.

    Scheduling Coordinator

    11/202012/2021
    Tower Radiology
    • Efficiently managed scheduling and coordination activities at Tower Radiology, ensuring smooth operations and timely appointments.
    • Proactively communicated with doctor offices to schedule and confirm appointments, maintaining a high level of customer service.
    • Expertly handled insurance-related tasks, including verifying coverage and obtaining authorizations, minimizing delays and ensuring accurate billing.
    • Utilized electronic medical record (EMR) systems to maintain accurate patient demographics and records.
    • Demonstrated strong attention to detail and accuracy in all administrative tasks, maintaining a high standard of workmanship.
    • Collaborated effectively with team members to streamline processes and improve overall efficiency.
    • Adapted quickly to changing priorities and maintained a flexible approach to meet the needs of patients and the organization.
    • Consistently provided exceptional customer service, ensuring a positive experience for patients and stakeholders.

    Front Desk / Receptionist / Patient Consultant

    12/201702/2020
    Trulieve
    • Efficiently managed front desk operations, including check-in, check-out, and patient consultations.
    • Conducted thorough audits to ensure accuracy and compliance with regulatory requirements.
    • Demonstrated strong organizational skills in managing inventory and ensuring adequate stock levels.
    • Verified prescriptions and dispensed medication, prioritizing patient safety and well-being.
    • Provided exceptional customer service, addressing inquiries and resolving issues in a timely and professional manner.
    • Collaborated with healthcare professionals to ensure seamless patient care and satisfaction.
    • Maintained a high level of confidentiality and professionalism in handling sensitive patient information.
    • Consistently upheld company standards and procedures, contributing to a smooth and efficient workflow.

    Manager

    01/201512/2017
    Zoom Tan
    • Successfully managed all aspects of store operations, including employee scheduling, inventory management, and customer service, resulting in a 10% increase in sales and improved customer satisfaction ratings.
    • Implemented effective merchandising strategies, resulting in a 15% increase in product visibility and sales.
    • Utilized strong organizational skills to maintain accurate inventory records, reducing stock discrepancies by 20%.
    • Tracked and achieved Personal Care Advisor (PCA) goals, motivating and coaching team members to exceed performance targets.
    • Developed and implemented employee training programs, resulting in improved customer service skills and increased employee satisfaction.
    • Managed cash handling procedures, ensuring accuracy and compliance with company policies and procedures.
    • Utilized Microsoft Office Suite (Word, Excel, Outlook) to create reports, track sales data, and manage employee schedules.
    • Demonstrated strong attention to detail in filing, typing, and data entry tasks, ensuring accuracy and efficiency in administrative duties.
    • Proactively ordered supplies to maintain adequate inventory levels, reducing downtime and ensuring smooth store operations.
    • Consistently provided exceptional customer service, resolving customer complaints and inquiries in a timely and professional manner.

    Education

    High School Diploma

    05/2010
    Brauilo Alonso High School