Managed all aspects of member service, operations, risk, and sales activities. Responsible for enhancing the Vertical Focus (Enterprise & Mid-Market) along with serving Value Added services to existing Named Accounts Managing the Node Total Expense Ratio. Trained and developed new employees. Responsible for Node annual revenue and managing the entire portfolio of ZICOM (CCTV) products, BMS, Internet & Networking products and services. Managed Sales & Marketing, Customer Care, Service, Technical, Accounts & Projects. Delivered a business revenue of $60M which includes Hunting & Farming accounts. Co-ordinated with the service providers like BSNL and Airtel. Assisted and created a revision of policies and procedures. Maintained branch objectives through corporate required initiatives. Develop account strategies for all appropriate clients and market segments. Anticipate and identify client challenges, real and perceived, that may evolve from time to time and partner with the appropriate operations team leader to provide solutions in accordance with Company policies and procedures.
ITC, GATI, Conagra, Priya Foods, Visakhapatnam steel plant, HSBC, Deccan Airways, Dr. Reddy's Laboratries etc |