Hansulrich P. Lienhard

• Member of the Management Team, responsible for IT strategy, governance, architecture, security, and operations across three companies.
• Lead enterprise-wide IT programs and projects, from strategic consulting to implementation across infrastructure and business platforms.
• Oversee CRM system management, including C-level alignment, business prioritization, and continuous enhancement.
• Manage IT infrastructure and security, ensuring stability, compliance, risk mitigation, and continuous improvement.
• Govern IT roadmap and release cycles, aligning delivery with business strategy and best practices.
• Streamline operations and support services, improving process efficiency, system adoption, and reporting.
• Lead internal and external teams, manage vendors and SLAs, and ensure high performance across locations.

• Advised organisations on project and program governance, delivery frameworks, and structural optimisation.

• Shaped strategic business and IT initiatives, aligning portfolios with long-term transformation objectives.

• Guided senior stakeholders and executives in prioritisation, sequencing, and decision-making.

• Enabled cross-functional collaboration across organisational and technical environments.

• Provided executive-level sparring in complex program and change contexts.

• Strengthened governance, reporting, and risk management standards to enhance transparency and stability.

• Facilitated knowledge transfer and capability development, supporting sustainable delivery and operational continuity.

• Member of the Management Team, responsible for strategic decision-making, IT transformation, and consulting service growth.
• Own and manage the full project portfolio, including presales (RFI/RFP), execution, and stakeholder engagement.
• Lead project teams and external partners, delivering cross-functional programs on time and at scale.
• Collaborate with C-level stakeholders, conduct executive workshops, and align IT initiatives with business priorities.
• Drive process optimization and digital transformation, across Commerce, CRM, PIM, ERP, and enterprise integration.
• Implement agile governance and performance frameworks, ensuring planning structure, backlog readiness, and risk control.
• Manage vendors and budgets, negotiate contracts and SLAs, and optimize delivery performance and profitability.

• Member of the Management Team, responsible for digital commerce strategy and execution for Interio and Micasa, including the e-commerce migration and integration during Interio’s transition into Migros.
• Manage end-to-end digital commerce operations, overseeing architecture, implementation, system stability, and cross-functional collaboration.
• Drive strategic platform and channel initiatives, enhancing customer experience, operational efficiency, and vendor performance.

• Member of the Management Team, responsible for support, release management, and continuous improvement of Interio’s e-commerce platforms.
• Act as primary interface between business, IT, and external partners, ensuring alignment, system reliability, and performance across operations.
• Lead end-to-end project execution, including platform integration, agile delivery, incident management, and customer-centric system stability.

• Member of the Management Team, responsible for Swiss market strategy, client growth, and long-term business development.
• Own the national project portfolio and P&L, leading cross-functional teams and delivering omnichannel solutions through business, e-commerce, and IT alignment.
• Build strategic partnerships and drive transformation programs, ensuring governance, agile delivery, and scalable execution across locations.

• Member of the Management Team, responsible for the personnel, functional, and financial leadership of e-commerce teams.
• Manage PIM and e-commerce projects end-to-end, leading cross-functional teams, optimizing workflows, and ensuring high-quality delivery.
• Act as primary client contact, supporting business development through strategic consulting, relationship management, and solution design.

Temporary assignments in business analysis, stakeholder management, and operations.

• Member of the Management Team, leading project and sub-project management for the Sybacon CRM/ERP implementation.
• Oversee system migration and legacy replacement, acting as key liaison between business and IT to ensure integration, continuity, and scalability.
• Provide training and documentation, supporting system adoption, process clarity, and long-term operational excellence.

• Member of the Management Team, leading program and project management in Customer Care Services, including a Pan-European CRM rollout.
• Lead the Derby NG 9.5 CH program, delivering a tailored CRM solution, optimizing business processes, and implementing IVR concepts and go-live readiness.
• Oversee cross-border execution and governance, managing budgets, vendors, and teams (10–35 FTEs) to ensure quality, risk control, and adoption.

• Manage online banking projects, overseeing the implementation of core applications and digital banking functionalities.
• Lead cross-functional teams and define business requirements, ensuring seamless integration with banking processes and operational readiness.
• Coordinate stakeholders and vendors, manage testing, training, and issue resolution to ensure compliance, quality, and successful delivery.

• Lead customer care & eService projects, driving the Sunrise eCare Platform and managing large-scale initiatives, including the Post-Paid Billing System migration for 1.7M customers.
• Direct mobile service rollouts (MMS, Multicard, Bill Split) and support the integration of UMTS (3G), ensuring seamless implementation and service readiness.
• Optimize business & system processes, coordinate stakeholders, and deliver testing, training, and reporting to align customer service with digital transformation goals.

• Professional baccalaureate during apprenticeship.

• Apprenticeship as federally certified electrician.