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Management Skills

  • Organizational Leadership
  • Strategic Planning & Execution
  • Leadership & Team Development
  • Change & Innovation Management
  • Risk & Performance Management
  • Stakeholder & Vendor Management
  • Process Optimization & Automation
  • Financial & Budget Planning
  • Decision-Making & Problem-Solving
  • Operational Excellence
  • Program & Portfolio Management
  • Agile & Hybrid Project Management
  • Customer Experience & Service Design
  • Negotiation & Conflict Resolution

Operational Skills

  • Project Management
  • Quality Management
  • Release Management
  • Program Management
  • Partner Management
  • Account Management
  • Agile Methodologies
  • Digital Transformation
  • Risk Management
  • Consultancy Management
  • Change Management
  • Workflow Automation
  • Economics Management
  • Scaled Agile Framework
  • Six Sigma
  • IT Governance & Compliance

Personal Competencies

  • Project Management
  • Program Management
  • Quality Management
  • Release Management
  • Agile Methodologies
  • Digital Transformation
  • Risk Management
  • Change Management
  • Workflow Automation
  • Scaled Agile Framework (SAFe)
  • Six Sigma
  • IT Governance & Compliance
  • Process Optimization
  • Vendor & Partner Management

Technology Stack

  • Atlassian Jira
  • Atlassian Confluence
  • Trello
  • Adobe Commerce
  • Sap Commerce & S/4HANA
  • Salesforce Commerce & CRM
  • Akeneo PIM
  • Magento
  • Shopify
  • WordPress
  • WooCommerce
  • Team Gantt
  • Asana
  • Office 365 Suite
  • Microsoft Azure
  • Power BI

Social Competencies

  • Reliability
  • Flexibility
  • Resilience
  • Diligence
  • Open-Mindedness
  • Confidence
  • Empathy
  • Adaptability
  • Collaboration
  • Diplomacy
  • Networking
  • Inspiring Leadership
  • Change Agility
  • Tech Empathy

Hobbies

  • Cooking & Nutrition
  • Growth & Innovation
  • Biohacking & Longevity
  • Sports & Fitness
  • Technology & Innovation
  • Mindfulness & Mental Training

Summary

I am a results-driven Program and Project Manager with a passion for driving business and IT transformations. With extensive experience in leading complex international projects, I specialize in optimizing processes, implementing digital strategies, and aligning technology with business objectives to create sustainable, long-term impact.

I combine a pragmatic mindset, creativity, and strong business acumen to ensure seamless execution of initiatives, balancing cost efficiency, time-to-market, and quality. I thrive in fast-paced, dynamic environments, fostering cross-functional collaboration and engaging with stakeholders at all levels, including C-level executives, technical teams, and external partners.

My expertise spans agile and hybrid project management, IT governance, and digital transformation, where I excel in turning challenges into opportunities, driving operational excellence, and ensuring measurable business success. With a strategic and solution-oriented approach, I lead teams to deliver high-impact solutions that accelerate innovation and growth.

Work Experience

GS Services AG
10.202204.2025

Principal IT Project Manager

  • Member of the Management Team, responsible for IT strategy, governance, architecture, security, and operations across three companies.
  • End-to-end leadership of IT programs and projects, from strategic consulting to full implementation.
  • CRM system oversight, including C-level stakeholder management, business needs prioritization, and system enhancements.
  • Full responsibility for IT infrastructure across six locations, including network, MDM, Office 365, and printer management.
  • Execution of IT security strategy, covering policies, risk management, compliance, and continuous improvements.
  • Governance of IT roadmap and release planning, ensuring structured execution while upholding best practices, compliance, and strategic business alignment.
  • Oversight of IT operations and employee support, optimizing business processes and structured reporting.
  • Management of IT support services (1st & 2nd level), improving system adoption and troubleshooting efficiency.
  • Ownership of contract negotiations & vendor management, structuring SLAs for cost optimization and service quality.
  • Leadership of internal (2–4 FTE) and external (8–12 FTE) teams, ensuring performance, alignment, and delivery excellence.

Handover Mandate SQLI
03.202209.2022

Principal Consultant/Program Manager/Project Manager

  • Led the transition of the project portfolio to SQLI Germany, ensuring continuity and strategic alignment.
  • Full responsibility for consulting, program, and project management, from conception to implementation.
  • Managed the project portfolio across strategic, organizational, and technical levels for top-tier clients.
  • Led project teams (8–16 FTEs) and external partners (4–8 FTEs), ensuring collaboration and high performance.
  • Provided strategic consulting and operational leadership, driving digital transformation and business-IT alignment.
SQLI / Osudio International, Zürich/Lausanne
04.201802.2022

Principal Consultant/Program Manager/Project Manager

  • Member of the Management Team, responsible for strategic decision-making, IT transformation, and consulting service expansion.
  • Full accountability for program and project management, from conception to delivery, including presales activities (RFI/RFP, demos, contract negotiations).
  • Managed the entire project portfolio across strategic, organizational, and technical levels, ensuring business alignment and measurable outcomes.
  • Led project teams (8–16 FTEs) and external partners (4–8 FTEs), ensuring on-time, high-quality execution and customer adoption.
  • Collaborated with C-level stakeholders, aligning IT solutions with business goals and conducting executive-level strategy workshops.
  • Drove business process optimization and digital transformation, focusing on Commerce, PIM, CRM, ERP, and enterprise integrations.
  • Governed project and release planning, ensuring structured execution and backlog readiness for smooth project transitions.
  • Implemented performance and risk management frameworks, enhancing system reliability and mitigating project risks.
  • Managed vendor relationships, negotiating contracts and SLAs, optimizing costs, and fostering long-term partnerships.
  • Optimized agile methodologies (Scrum, Kanban) and change management, improving collaboration and operational excellence.
  • Controlled project budgets and financial performance, optimizing resource utilization and profitability.
  • Represented SQLI at industry events, presenting customer case studies and consultancy methodologies.

Migros-Genossenschafts-Bund, Zürich
05.201703.2018

Senior Project Manager

  • Member of the Management Team, leading digital commerce strategy and execution for Interio and Micasa.
  • Oversaw e-commerce development and implementation, managing SAP, Hybris, Fredhopper, SOLR, FSI, Censhare, and WordPress.
  • Led the e-commerce data migration, ensuring a smooth transition during Interio’s integration into Migros-Genossenschafts-Bund.
  • Managed end-to-end e-commerce processes, aligning business and IT requirements across all implementation phases.
  • Coordinated cross-functional teams, ensuring seamless collaboration between business, IT, and external providers.
  • Ensured system stability and performance, working with Migros IT-Services and business stakeholders.
  • Led the technical preparations for the Micasa and Interio online store relaunch, overseeing architecture and technology upgrades.
  • Directed strategic digital projects, aligning initiatives with business goals and driving operational efficiency.
  • Conducted market analysis and e-commerce trend monitoring, providing strategic recommendations.
  • Negotiated contracts with technology providers, optimizing costs and service quality.
  • Implemented and enhanced cross-channel processes, ensuring a seamless omnichannel customer experience.
Interio AG, Dietikon
11.201404.2017

Senior Support & Release Manager

  • Member of the Management Team, overseeing support, release management, and continuous improvement of Interio’s e-commerce platforms.
  • Key interface between e-commerce, IT, and external partners, managing collaborations with hosting, development, and payment service providers.
  • Led e-commerce project implementation, integrating SAP Hybris, SAP ERP, Fredhopper, FSI, WordPress, and related systems.
  • Managed incident resolution and system stability, ensuring proactive monitoring and seamless collaboration with IT providers.
  • Oversaw e-commerce operations, guaranteeing security, performance, and high availability.
  • Directed support and release management, coordinating internal IT teams and third-party providers to optimize performance.
  • Led project teams (4–6 FTEs) and external partners (4–8 FTEs), ensuring efficiency and high-quality execution.
  • Developed and implemented new features, optimizing scalability and user experience.
  • Provided 1st-level support and troubleshooting, ensuring business continuity through rapid issue resolution.
  • Introduced and optimized agile methodologies (Scrum, Kanban), improving project delivery and customer satisfaction.

Netconomy Switzerland Gmbh, Zürich
06.201211.2014

Country Manager Switzerland/Senior Consultant/Senior Project Manager

  • Member of the Management Team, leading Swiss market strategy, customer expansion, and long-term business growth.
  • Full ownership of Swiss client relationships, driving project portfolio expansion through digital transformation initiatives.
  • Strategic leadership in multi-channel strategies, aligning business, e-commerce, and IT for omnichannel success.
  • Managed the Swiss project portfolio, ensuring structured execution of SAP Hybris, SAP ERP, Fredhopper, Factfinder, Prediggo, and Talend solutions.
  • Oversaw project governance and release management, ensuring smooth execution and business alignment.
  • Led teams (15–20 FTEs), including 1–2 solution architects and 4 direct reports, optimizing performance and resource allocation.
  • Managed Product Owners & Project Managers, ensuring collaboration and high-quality project delivery.
  • P&L responsibility for Switzerland, driving revenue growth and financial performance.
  • Built strategic partnerships with SAP and Hybris Switzerland, enhancing market positioning.
  • Conducted management reviews, providing action plans for project optimization and scaling.
  • Drove operational standardization across locations, improving efficiency through process optimization.
  • Negotiated contracts and vendor partnerships, optimizing SLAs and cost structures.
  • Implemented agile methodologies (Scrum, Kanban), enhancing project flexibility and delivery.
Unic AG, Zürich
06.201105.2012

Teamleader E-Commerce & Pim Projects/Senior Project Manager

  • Member of the Management Team, leading personnel, functional, and financial aspects of e-commerce teams.
  • Managed PIM & e-commerce projects, ensuring seamless integration and high-quality execution.
  • Led cross-functional teams (5–10 FTEs) and 4 direct reports, optimizing workflows and project delivery.
  • Directed e-commerce operations, overseeing project managers, developers, and structured execution.
  • Oversaw e-commerce systems (SAP Hybris, Fredhopper, SAP), ensuring development, implementation, and support.
  • Primary client contact, managing relationships, identifying new needs, and driving business growth.
  • Developed training programs and presentations, supporting best practices and system adoption.
  • Collaborated on proposals, contracts, and strategic consulting, enhancing business development.
  • Managed budgets, resource allocation, and risk assessments, ensuring cost-effective execution.
  • Optimized agile methodologies (Scrum, Kanban), increasing efficiency and team collaboration.
Various Companies
07.201005.2011

Independent Consulting & Advisory

  • Temporary assignments in business analysis, stakeholder management, and operations.

Sympany Versicherungen AG, Basel
06.200906.2010

Business Application Analyst

  • Member of the Management Team, leading project and sub-project management in the Sybacon CRM/ERP implementation.
  • Oversaw system migration and legacy replacement, ensuring seamless integration and business continuity.
  • Key liaison between business and IT, aligning technological solutions with operational needs.
  • Analyzed and optimized system support for critical business processes, enhancing efficiency and scalability.
  • Ensured optimal utilization and integration of core applications, streamlining automation and reducing bottlenecks.
  • Managed and maintained system documentation, ensuring clarity and accessibility for employees.
  • Provided system support and training, facilitating smooth user adoption and operational excellence.
UPC Schweiz Gmbh, Zürich
09.200705.2009

Manager Business Deployment & Processes

  • Member of the Management Team, leading program and project management in Customer Care Services, including a Pan-European CRM rollout.
  • Led the Derby NG 9.5 CH program, delivering a customized CRM solution with validated specifications and seamless integration.
  • Managed implementation and go-live phases, establishing a helpdesk, defining workarounds, and coordinating task forces.
  • Drove business process optimization, introducing Multiskill-Based Routing, One Number Concept (IVR), and Interactive Voice Routing (IVR).
  • Led a project team (10–35 FTEs), ensuring smooth execution and collaboration between IT and business units.
  • Oversaw cross-border project execution, aligning Swiss operations with Pan-European standards.
  • Defined and enforced project governance, ensuring risk mitigation and compliance with industry best practices.
  • Managed vendor contracts and SLAs, optimizing cost structures and service quality.
  • Handled financial planning and budgeting (CHF 1M+), ensuring cost control and forecasting accuracy.
  • Conducted system training and knowledge transfer, ensuring smooth adoption and operational readiness.
Credit Suisse AG, Horgen/Zürich
09.200608.2007

Project Manger Online Banking

  • Managed online banking projects, overseeing the implementation of core applications and digital banking functions.
  • Led project teams (5–8 FTEs), ensuring timely execution and business alignment.
  • Defined business requirements for IT, ensuring seamless integration into banking processes.
  • Planned and conducted system testing, ensuring quality assurance and operational readiness.
  • Developed training materials and conducted user training, ensuring smooth adoption.
  • Coordinated stakeholders, managing communication with front-office, support teams, and senior management.
  • Oversaw business and IT issue resolution, ensuring compliance and quality control.
  • Managed third-party engagements, ensuring proper execution by external partners.
  • Led sub-projects (Quotes & Research, EBPP), enhancing digital banking capabilities.
Diax/Sunrise Communications AG, Zürich
01.200106.2006

Project Manager

  • Led customer care and eService projects, introducing and enhancing the Sunrise eCare Platform on a strategic and operational level.
  • Managed eCare-related initiatives, developing online support and sales processes for new products.
  • Co-led the Post-Paid Billing System migration (JAM project), overseeing the transition of 1.7 million customers to a new system.
  • Project Lead for mobile service rollouts, including MMS, Multicard Service, and Bill Split, ensuring seamless implementation.
  • Defined and optimized business and system processes, aligning customer service with digital transformation.
  • Coordinated stakeholders across business units, ensuring efficient collaboration and execution.
  • Planned and conducted system testing, training, and documentation, supporting smooth adoption.
  • Provided reports and presentations to senior management, ensuring strategic alignment.
  • Supported the integration of UMTS (3G) technology, defining business processes and service readiness.
  • Managed technical customer support and troubleshooting, optimizing issue resolution with the Network Operations Center.

Education

Berufsmittelschule, Wetikon ZH
19931997

Baccalaureate

  • Professional baccalaureate during apprenticeship.
Apprenticeship
19931997

Eggenberger & Schlumpf AG, Rüti ZH

  • Apprenticeship as federally certified electrician.

Languages

    • German: Native
  • English: Fluent