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Professional Summary

An innovative, self-driven, and profit-focused entrepreneur with a proven track record of identifying and capitalizing on viable opportunities for business expansion and transformation. Skilled in enhancing customer service standards and leading high-performing operational and sales teams. Passionate about cultural diversity and world wonders, with a hobby of woodworking and a love for adventure sports.

Work History

Founder,

2019Present
Cosmopolit Digital - Social Media Agency
  • Created engaging and effective social media content for startup clients to increase brand awareness and drive customer engagement.
  • Managed social media accounts and provided exceptional account management services, resulting in high levels of client satisfaction and repeat business.

Business Consultant and Trainer

2016Present
Freelance
  • Designed and implemented operational strategies that resulted in significant cost savings for clients in various industries including retail, supplement wholesaling, training production, and F&B retail.
  • Conducted data analytics to identify trends, patterns, and opportunities for process optimization, which led to improved operations and more accurate forecasting.
  • Advised clients on process improvement initiatives that streamlined operations, reduced cycle time, and eliminated bottlenecks, resulting in increased efficiency and productivity.
  • Built strong relationships with clients and provided exceptional customer service, resulting in repeat business and referrals.
  • Demonstrated strong project management skills, successfully managing multiple projects simultaneously and delivering them on time and within budget.
  • Developed and delivered customized training programs to clients to improve their employees' skills and knowledge, resulting in increased job satisfaction and retention.

Senior Distribution Manager

2014Present
Al Jazeera Balkans, Sarajevo
  • Drove the growth of the Al Jazeera Balkans TV channel from 2.5 to 9.4 million users through successful distribution to 180+ European partners
  • Built and maintained strong relationships with key partners and customers to ensure seamless operations and support new market penetration
  • Developed and executed effective branding strategies to reinforce the channel's market position and maximize customer retention

Director and Founder

2014Present
Sitan Vez, Sarajevo, Bosnia
  • Led the development and execution of successful cultural events that attracted large crowds and generated significant community engagement
  • Collaborated with local government officials to secure funding for community initiatives and events
  • Designed and launched educational initiatives that effectively reached and impacted a wide audience
  • Established partnerships with key community stakeholders and organizations to increase the association's reach and influence
  • Effectively communicated the association's mission and impact to donors and supporters, resulting in increased funding and resources for the organization

Founder

20112015
Dermo Centric, Kuala Lumpur, Malaysia
  • Established and managed a successful import, distribution, and sales operation for Naturactivé Skincare line across Malaysia, Singapore, and the Balkans
  • Analyzed industry trends and tracked competitor activities to optimize product development and market expansion
  • Designed and implemented effective marketing and sales strategies that drove business growth and maximized profitability

Professor

20112014
Cempaka International Schools, Kuala Lumpur, Malaysia
  • Inspired a passion for global perspectives among high school students as an IGCSE teacher.
  • Guided and mentored students, helping them make informed decisions about their future career and academic paths.

International Business Development Consultant

20102014
Kesten Palm Enterprise, Kuala Lumpur, Malaysia
  • Revamped promotional advertising and marketing content, resulting in a 25% increase in customer engagement and sales.
  • Conducted extensive market research to identify key trends, resulting in a successful rebranding campaign for a major client.
  • Provided expert advice to clients on product research and in-house development process, resulting in cost savings and improved efficiency.

Sales Team Manager

20082009
L’Oreal Adria, Sarajevo, Bosnia
  • Successfully managed a sales and promotional team to deliver outstanding results, including maintaining a network of merchandisers and promoters, and managing key accounts and business development.
  • Designed and implemented innovative marketing tools and campaigns aimed at internal clients and B2B stakeholders, resulting in increased sales and profitability.

Group Brand Manager

20062008
L’Oreal Adria, Zagreb, Croatia
  • Developed and executed successful branding campaigns to educate target audiences on product features, benefits, and value, driving sales growth across Southeast Europe.
  • Conducted comprehensive research and analysis to determine brand positioning and market trends, resulting in more effective marketing strategies and campaigns.
  • Devised new sales and marketing strategies and tools in collaboration with sales and other stakeholders, resulting in increased brand awareness, customer engagement, and sales.

Manager

20052006
WUS Austria, Vienna, Austria
  • Demonstrated exceptional financial management and budget planning skills while overseeing Model United Nations, Business Case Challenge, ICT Competition, and Law Moot Court events.
  • Led the full range of promotional activities, from event preparation to implementation and post-event analysis, resulting in successful and well-received events.
  • Developed and implemented new event strategies and tools that helped to attract more attendees and boost engagement.

Impact Assessment Consultant

20032005
IFC (International Finance Corporation), Sarajevo, Bosnia and Herzegovina
  • Worked on automating the impact analysis process for SMEs as part of the SEED (Southeast Europe Enterprise Development) program, resulting in more efficient and effective analysis of completed projects.
  • Supervised staff in four countries related to SEED's metrics and evaluation process, ensuring high-quality data and analysis
  • Conducted analysis of completed projects, identifying areas for improvement and providing recommendations to clients to improve the effectiveness of their operations..