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Profesional Summary

Professional with diverse experience and solid background in education, technical support, and service delivery. Offers outstanding leadership and motivational skills; proven ability to build rapport, establish trust, and motivate people of all levels. Recognized for professionalism, positive attitude and commitment to excellence. Strong interpersonal skills and the ability to direct others in a supportive, cooperative team environment. Active team member who effectively collaborates with all levels of staff members.

Areas of Expertise


Microsoft Office Suite
Google Apps for Education
Apple (Productivity Suite & iOS)
TechSmith Camtasia Studio/Snagit
Adobe Presenter
Adobe Captivate
Adobe Acrobat Pro

Work experience

Assistive Technology Itinerant Teacher

Dallas ISD

Evaluate the functional and educational needs of students who are under consideration for assistive technology services.  Construct reports that describe the student's needs, the assessment process, and recommendations for low, mid, and high technology solutions. 

 Provide consultations to campus staff, IEP Committees, and other service providers as part of the pre-referral process for assistive technology.  Facilitate the knowledge and use of assistive technology and other alternative learning solutions. Make recommendations for IEP committees to submit formal assistive technology referral, or provided alternative instructional solutions. (Focus is always on providing Universal Design Learning solutions to benefit all students in the learning environment, which ultimately increases teacher buy-in. Support campus staff in the implementation of suggested strategies by providing any professional develop as needed.)

 Perform case management duties for assistive technology caseload. Train service providers and parents, document, track and present data concerning students progress to IEP committees. Conduct internal investigations and present data for complaints received from Texas Education Agency (TEA) related to assistive technology support and services.

Manage department technology inventory. Order, program, and test all technology hardware and software for the department. Serve as point of contact for technology vendors concerning new and existing technology products. Resolve any technical issues related to the department’s hardware and software applications, as well as served as primary contact for all technical issues, concerns, and escalations. 

Developed and implemented systems to migrate department to paperless documents and processes. Developed paperless forms for such tasks as equipment removal, case management notes, contact logs, etc. Developed and implemented an online system for submission of all incoming departmental referrals using Google Forms and Scripts.   Developed and implemented an internal system for tracking department technology inventory using QR Codes and Google Forms.

Research evolving technology, including Google and Apple software applications, to recommend and implement diverse solutions for struggling learners.


Dallas ISD

Facilitated 9th - 12th grade Communication Applications course.  Assisted and supported student’s success in achieving completion of objectives and learning outcomes by all means necessary, appropriate, and available. Introduced technology-based curriculum focused on advancing technical skills, computer literacy and familiarity with professional applications. Enhanced content delivery, diversity and effectiveness through the incorporation of technology oriented learning materials and solutions. 

ESL Adjunct Instructor, Continuing Education

El Centro College

Coached adult English Language Learners (ELL) to help improve English skills (reading, listening, conversation, and writing). Integrated technical solutions and applications to maintain student interest and enhance learning outcomes.  Accomplished an 84% overall completion and progression rate in response to curriculum design and supplemental methodologies.


Irving ISD

Developed and instructed Communications Application curriculum for 9th-12th-grade students. Integrated web-based and technical applications into base material to enhance delivery, student involvement, and progress. Utilized online applications to facilitate writing instruction that motivated students, and increased competence in state and national standardized test, college applications essays and placement exams. 

Technical Support Analyst

Seimens Communications

Provided full aspect of remote service support for various customers and accounts throughout the U.S. and overseas.  Responsibilities included troubleshooting, diagnosis and testing for Private Branch Exchange (PBX) systems and application process failures in addition to facilitating, managing and resolving site outages with Local Exchange Companies (LECs) and Competitive Local Exchange Companies (CLECs.)

Technical Support Specialist

TeleResource Corporation

Supported customers and third-party vendors for a National Hospitality Chain. Support included full scope of remote technical assistance including troubleshooting, diagnosis and testing for Private Branch Exchange (PBX) systems and application process failures. Assessed and implemented solutions to facilitate manage and resolve site outages with Local Exchange Companies (LECs) and Competitive Exchange Companies (CLECs.) Administered call routing and switch software translations, as well as monitored and resolved PBX switch alarms.


Master of Educational Technology - Training and Performance Improvement

Lawrence Technological University

All Coursework Completed, Capstone Presented Fall 2015


EC-4 Generalist

Texas Education Agency

4-8 Generalist

Texas Education Agency

8-12 Speech

Texas Education Agency


International Society of Technology in Education (ISTE))

Texas Computer Education Association (TCEA)

Texas Distance Learning Association (TxDLA)

Texas Associations of Supervision and Curriculum Development (TexasASCD)