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Heather Lowman

Professional Trainer

Summary

Certified Professional Trainer with over 10 years experience in Leadership, Training, and Sales.  Knowledgeable in various industries from customer service,  safety, business management, and government regulated industries; where I gained a comprehensive insight in organizational management and leadership.  Working well under pressure with deadlines.  Team player who can work independently.  Experience in partnering with business leaders to achieve corporate excellence through training and workshops. Creative thinker who is dedicated to the goals and mission of the organization.

Work experience

20112015

Human Resources Development Coordinator & Regional Competency Coordinator

Halliburton, Canada
  • Responsible for ensuring industry and company training requirements for employees within the Canada area. At the time Canada Area was approximately 2500 people, a 65% larger area employee base than other areas in the Northern Region
  • Sourced, coordinated, monitored and assessed training programs and trends to implement appropriate training delivery 
  • Accountable for training costs and vendor audits - successfully reduced costs by over $250,000 in 2013 for one district
  • Worked with leadership to develop high potential employees and provided coaching & leadership training
  • Implemented lunch & learn sessions to help provide informal coaching sessions to new leadership
  • Mentored Human Resource Development Specialists on the northern region team
  • Instrumental in HR decision making for Canada region
20102011

Front Shop Manager

Icing on the Cake, New Zealand
  • Accountable for daily operations including inventory, product ordering,
    reconciliation, introducing new products and store design
  • Entrusted with training of new employees
  • Responsible for customer service, product knowledge and
    preparation of the customer's orders as well as in charge communication with kitchen for order information and assured customer satisfaction
20042010

Manager/Regional Trainer

Chapters / Indigo Bookstore, Canada
  • Developed and instructed the regional training plan for managers. This plan was a pilot project from my initiative.
  • Responsible for HR functions such as development plans, performance
    reviews, training, hiring, and disciplinary action
  • In charge of daily operations which included scheduling and co-coordinating store events and staff as well as assistance with product knowledge, store merchandising, cash procedures, store policies and culture, problem solving and decision making
  • Entrusted corporate liaison for the store; which entailed fund-raising, co-ordination of orders and events and build up of a comprehensive clientele relationship
  • Promoted to acting general manager for the Strathcona location during busiest quarter of the year. In this position I was responsible for the sales, execution, and management of the store - reporting only to the regional manager. Subsequently the store won two western zone competitions for sales.
20022004

Junior Estimator & Administrative Assistant

Wetaskiwin Co-operators, Canada
  • Developed and implemented exceptional organizational, co-ordination,
    communication, and administrative skills
  • Involved with various positions at Co-op which included accounts receivable, order desk, shipping and receiving, data entry, inventory, supervision and administration
20012002

Assistant Manager & Cellular Specialist

Edmonton Cellular, Canada
  • Accountable for achieving daily sales targets and delivering on the
    company business plan
  • Provided support for customers and employees
  • Responsible for training new employees and assistant managers
  • Impacted and improve sales by finding marketing initiatives
20002000

Summer Employment Officer

Hire-A-Student Federal Program, Canada
  • Solely responsible for the control of promotion, administration, financing, preparation, planning, and marketing of the "Hire a Student office". Increased the district’s awareness of the office resources available to the public.

Education & TRAINING

20142014

Business Leadership Development Level 1

Mays Business School, Texas A&M University

Certificate

20122012

Certified Training Professional

University of Southern Mississippi

Certificate

20092012

Bachelor of Arts

University of Alberta
  • Completed 45 credits towards Sociology degree
  • Completed 30 credits Environmental Sciences degree

Volunteering

  • Tutored weekly adult English as a Second Language help sessions in Sydney Australia
  • Assisted an immigration program to tutor children aged 4-12 and develop critical thinking
  • Guide Leader for 4 years with children ages 6-9 for the Girl Scouts of Canada Association
  • Meals-on-Wheels for 8 years delivering meals to seniors at home

awards

  • Northern Region HR Employee of the Year 2013 - Halliburton
  • Leaders of Tomorrow 1995 – Province of Alberta
  • Canada Day Youth Award 1994 – Canada