Authorize.Net Merchant Account
Head Customer Support Agent In charge of seven-person support team, helping 40, 000+ clients, communicating in Zendesk and a Private Facebook group, delegating tasks to support team, hiring & firing, company employee payroll, communication with CEOs, troubleshooting, resolving & delegating, online live webinars, setup organizing & hosting live events, global travel with company owners and members, Travel Club Processing large financial transactions for travel club memberships, setting up recurring credit card membership payments, activating commission status and lifetime travel club memberships with Gold Crown Resorts Affiliate Club, communicating with Gold Crown Resorts staff, graphic design promotions for new members on Facebook groups Infusionsoft Membership Management Controlling members access to/from training programs, fraud monitoring, sponsor and team organizing & monitoring, member's area troubleshooting, setting/canceling setting members commission qualifications and reports, manually opening and closing accounts Zendesk Support Software Answering numerous daily support tickets, troubleshooting complex member account issues, organizing & assigning support tickets, recording company voicemail Fraud control, credit card management, cross referencing membership payments, canceling and/or refunding credit card transactions