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Helen Ralowicz

Problem solver, organizer, enthusiastic contributor

Work experience

Dec 2014Present

Administrative Assistant

City of Austin, Austin, TX
  • Managed the calendar and correspondence for the Deputy CIO of the Infrastructure and Security Division, including answering and delivering phone messages, providing information to callers, and scheduling meetings and travel arrangements as needed
  • Responsible for scheduling, screening, and greeting building visitors in accordance with strict building security policies and procedures
  • Coordinated 1-3 events per month, including the creation of agendas, securing meeting spaces, managed attendee communication, and documenting meetings to support departmental operations
  • Executed meeting follow-ups, such as distributing meeting notes and surveying attendees, to facilitate overall attendee experience and relationship development
  • Organized and maintained spreadsheets for use in internal audits, presentations, and various projects
Dec 2012Dec 2014

Event Producer & Designer

Kennedy Creative Events, Austin, TX
  • Managed and produced 50-60 programs per year, serving as the single point of contact for clients, such as Austin Technology Council, DropBox, and Scott & White
  • Established a positive working relationship with many of the company’s high-touch clients while guiding them through their more comprehensive planning processes
  • Researched services and contracted vendors based on individual event needs analysis and client requests
  • Developed and wrote complex event proposals and created extensive budgets for 5-10 projects per week to support the Design Department in addition to maintaining personal client events
  • Coordinated travel arrangements for over 20 groups per year. Including transportation, accommodations, meeting space and dining reservations for executives and staff
  • Capable of calmly problem solving complex and emergency issues during live events to preserve event integrity and client satisfaction
Mar 2012Dec 2012

Office Manager

Kennedy Creative Events, Austin, TX
  • Ordered office supplies, snacks, and general event supplies on a regular basis
  • Handled incoming packages and outgoing shipments with mail carriers and couriers
  • Managed the Internship Program recruiting, interviewing, hiring, and on-boarding of 5-7 interns per semester
  • Assisted the CFO oversee office improvement projects and company events
  • Coordinated with building property management company for property viewing by prospective tenants
Aug 2009May 2011

Costume Shop Assistant

St. Edward's University, Austin, TX
  • Assisted the Shop Manager and visiting designers with a variety of day-to-day and project specific tasks.
  • Organized inventory and reference library, maintained assets, and fulfilled rental requests and purchasing/acquisition requests to support shop operations
  • Coordinated with other departments and faculty members to develop overall production logistics
  • Scheduled meetings, project milestones, and deadlines
  • Utilized creative problem solving skills to adapt theatrical pieces to live production needs
Aug 2007Aug 2009

Box Office Manager

ACC Theatre, Alvin, TX
  • Supervised daily operations necessary for standard building use and maintenance, as well as coordinated use of facilities for special events.
  • Organized and maintained the box office, including archiving and responding to information requests
  • Responsible for cash handling and reporting of all revenue generated
  • Generated reports of general ticket sales, season ticket subscriptions, and donations
  • Developed a positive working relationship season ticket holders and other patrons to maintain and expand existing customer base while improving customer loyalty recognition


Aug 2009Dec 2011

B.A. of Theatre Arts Design, magna cum laude

St. Edward's University
Aug 2006May 2009

A.A. of Drama, magna cum laude

Alvin Community College