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Work experience

Apr 2014Present

Account Executive

Priority Payment Systems

Account executive contractor role for American Express. Large, team based call center environment requiring high touch, professional interaction with merchant clients in support of brand awareness and American Express merchant account advantages.


  • Named top producer of the month after only five months with the company

  • Elevated to training agent after only six weeks with company

  • Consistent high ratings in call quality and overall performance

Aug 2012Apr 2014

Assistant Manager Distribution Services

The Church of Jesus Christ of Latter-day Saints

Trained and managed store personnel.  Opened and closed store including counting cash drawers, making deposits, closing out cash registers and filing closing reports.


  • Consistent high ratings in quality and overall job performance.
  • Top sales performer
Jan 2011Aug 2012

Buyer/Antiques Evaluator

Southeast Gold Buyers/Great Estate Roadshow

Negotiated gold buys in a high volume store. Evaluated and bought various antiques and jewelry. Developed highly empathetic client relationships and earned reputation for exceeding sales goals.


  • Consistently generated additional revenue through skilled sales techniques
  • Responsible for developing antique online auction program. Generating $50,000.00 a month
Mar 2009Jan 2011

Virtual Call Center Customer Service Representative

Cherokee Solutions

Provided accurate and appropriate information in response to customer inquiries. Built customer loyalty by placing follow-up calls for customers who reported product issues. Demonstrated mastery of customer service call script within specified time frames.


  • Consistent high ratings in quality and overall job performance.
  • Top sales performer
Jun 1995Jan 2011


Moondanser Enterprises

Published multiple articles and short stories. Successful released of award winning book, Aurora of the Northern Lights.  Highly sought after for editing and critique review by peers. Taught classes on writing and the creative process.


  • Won a 2011 Mom’s Choice award and a 2012 Gelette Burgess Award for Aurora of the Northern Lights


B.A English

University of West Georgia