Hossam Amer

Regional Manager, Teleopti MEA

Summary

Both my academic studies in the Master of International Business Administration (MIBA), and my professional experiences as Area Manager/Business Manager in multinational Companies, have enabled me to polish my knowledge in Sales, Marketing, Channels and Business Developments.

I hold many years of work experience in marketing, sales and IT engineering, through which I acquired solid knowledge about Telecom, Software, Contact Centers & IT industry. I have also been nominated at top management positions in large multinational companies where I had to manage and lead teams from different countries and background. In addition, I have participated in various training courses, projects and workshops, around the world including Europe & USA.

Education

Apr 2004Oct 2006

Master of International Business Administration (MIBA)

Ecole Superieure Libre Des Science (ESLSCA- France)

Master of International Business Administration (MIBA), from Ecole Superieure Libre Des Science (ESLSCA- France) with join venture with Arab Academy for Science & Technology (Graduate School of Business), 2006-Egypt.

Major: Strategic management with focus on Business intelligence

Jul 1992Aug 1997

B.Sc. of Engineering and Technology

Benha Higher Institute of Technology

B.Sc. of Engineering and Technology, Department of Industrial computer and Telecommunication, (major Computer Industry) from Benha Higher Institute of Technology ,Graduation 1997 -Egypt

Work History

Apr 2011Present

Regional Manager, Teleopti MEA

Teleopti

Managing Teleopti operation “Sales, Channels, Marketing and business Developments” in Middle East, Asia, Africa and North Africa.
Insuring clients satisfaction upon solution delivery and supervising customer services
Managing a team of consultants , Engineer and Marketing coordinators based in Dubai, as well as shared resources from different other Teleopti offices.

During my experience as Regional manager, Teleopti has register a clear exponential increase in the number of sales in all the MENA region. It has become during this period the market leader in the WFM domain with the biggest number of customers and sold licenses.

Teleopti is a Swedish Company develops solutions for two areas of business:

Workforce Management Solutions for contact Centres, Retails & Back Offices Staff
Telecom Expense Management Solution for large organizations

Our customers in different verticals: Telecom Operators, Banks, Outsources, Government, Large enterprises.

Oct 2009Apr 2011

Territory Manager Egypt, Libya, and North Africa

AVAYA

Manage the operation “Sales, Marketing and business Development activities in Egypt & Libya also part of North Africa. I succeeded to grow and maintain Avaya leadership in the territory I managed. I was, also part of the team who supported after the major deal of Avaya acquisition of Nortel. I have succeeded to make this transition acquisition go successful in my managing area.

Avaya is one of the biggest USA Telecommunication vendors in the world

Oct 2007Oct 2009

Business Manager, Teleopti MEA

Teleopti

I opened the company’s sales operation office for the MENA region in Dubai. After which I managed the same office and worked developing its customer base very fast which positioned Teleopti as one of the Workforce Management vendors in MENA within 2 years from start.

Aug 1997Oct 2007

TECHNICAL and Presales

PACC engineering & Unitel

This was my fcareer start in Telecom/IT industry, and the following are my Job descriptions during this 10 years period:-

Marketing, Sales& Business Development Director –PACC Engineering & Unitel
Technical Director& Marketing Advisor for the CEO – PACC Engineering& Unitel
Technical & Presales Manger –PACC Engineering & Unitel
Technical Support and Projects Manger - PACC Engineering
Networks & IT Engineer - PACC Engineering

During these 10 years I participated, managed and was part of every technical and commercial transaction of a big strategic projects in Egypt in public, security and governmental sectors. For example the National telephone directory for Egypt (call Center, DB and other related services). For more info about PACC& Unitel.

Skills

Language Skills

Arabic – Fluent
English – Proficient

Personal & Management Skills

Superlative interpersonal communicator, presenter, and negotiator; delivered effective presentations to corporate senior executives.
Proactive self-starter with track record of initiative, personal responsibility, and reputation for removing obstacles and making things happen.
Skilled strategist who transforms strategic plans into workable solutions and benchmarks performance against key operational targets/goals.
Highly analytical thinker with demonstrated ability.
In-depth understanding of core IT/Telecom business processes.
Successful record of leading teams in the development of high-quality deliverables.
Work collaboratively with team members to achieve common goals, while maintaining responsibilities and commitments
Implementation of modern management practices, concerning personnel, IT, reporting systems, and partnership customer-supplier relations.