Download PDF

Summary

Experienced within Project Support, PMO, Project Coordinator, Service Delivery, Service Acceptance, Transition, Governance, Risk and Compliance Assurance for Government (SC) customers. I have technical experience in Network Support and Network Projects within Tier 3 Data Centres, and line management, process, policy, documentation, Stakeholder & reporting knowledge. I am UK mobile.

I am the Treasurer for the Royal Burgh of St. Andrews Community Council, have volunteered at many major sporting events and am the published author of a music biography on The Style Council.

Work experience

Governance, Risk Management and Assurance

04-201602-2019
Atos

Reporting to the Head of UK Networks with a directive to assess, drive and deliver business improvements for Governance, Risk Management, Compliance and Assurance. The success of policy and process development and cost saving initiatives earned me an Atos monetary Award. 

  • Governance, Risk Management, Compliance, Assurance, Vulnerabilities, SLA and KPI’s.
  • Internal Audit compliance responsibilities for Networks and Data Centres.
  • Tier 3 Data Centre financial analysis, variance and cost recovery reporting.
  • Baseline, cost saving and analytical metrics for Stakeholders.

Service Delivery, Project Support and Service Acceptance

05-201204-2016
Atos

I led a technical team on simultaneous small and large projects for multiple SC accounts in a Project Management, Project Support, PMO, Assurance and Service Acceptance environment. External Stakeholder and engineer resourcing gained me project management, risk, change, documentation, meeting, policy and process experience. This time critical role incorporated Business as Usual sign-off. 

  • Project Support, PMO and Service Acceptance within a technical, secure (SC) environment.
  • Continuous milestone interactions with Project Management and external Stakeholders.
  • Meetings and minutes for progress, risks, changes, service acceptance and project closure.
  • Quality documentation, policy and procedure skills for diverse and secure operational environments.

3rd line Network Support Engineer

04-200505-2012
Sema / Atos

At two major Data Centres I was a key figure in the transition, installation, configuration and on-going support of all the Network hardware and infrastructure for NHS Scotland.

  • Atos Awards received for the Data Centre build/go-live and following an extensive power outage.
  • Key engineer for the build and go-live of a new Tier 3 Data Centre in Livingston for NHS Scotland.
  • Implemented & supported a new “lights out” Data Centre in Edinburgh for NHS Scotland.
  • Service Desk support and 1LS to 3LS resolutions for internal and external customers.  
  • Resourced by and work with Project Management for small to large technical projects.
  • Extensive install and configuration knowledge of Cisco switches, routers and firewalls, HP Procurve switches, Checkpoint, Fortinet, Crossbeam, Bluecoat proxy, Network tooling and Network analysis.

Technical Specialist / Network Support Engineer

12-200004-2005
Sema Group

Network & Desktop engineer responsible for new enhanced Computer Room hardware and site support. 

  • Implementation and ongoing support of Cisco routers & switches, Ciscoworks, HP Procurve & HP Openview, Checkpoint, Bluecoat Proxy, Juniper VPN and Webscreen. 
  • Microsoft Exchange and Microsoft Windows installations, configuration and troubleshooting

Field Service Engineer

04-199912-2000
CSC / Sema Group

In addition to daily Field Engineer support, I had sole responsibility for Computer Room hardware and the on-site desktop and network support requirements.

  • NHS Breast Screening Scotland clinics - installations, configurations, support of desktop & servers. 
  • Installed network facilities for NHS Forth Valley satellite sites (Cisco Routers, Checkpoint)
  • Supported Desktops, Servers & the on-site Networks for the company managed sites.