Ibrahim Maher ElDemerdash

• Collaborating with other department heads to integrate IT with business strategies.
• Communicating IT plans and strategies to the board of directors, senior management, and other stakeholders.
• Leading and managing the IT department, including hiring, training, and supervising staff.
• Setting departmental objectives and evaluating the performance of the IT team.

• Developing and implementing IT strategies that align with the organization's objectives.
• Planning for future development in line with strategic business objectives.
• Ensuring IT systems and processes support the company's operational requirements.
• Making decisions on investment in hardware, software, and other IT resources.
• Managing IT projects to upgrade or replace IT systems and infrastructure.
• Ensuring data security, network access, and backup systems.

• Founded and established a domestic shipping company, overseeing all operational aspects from May 2016 to November 2022.
• Designed and implemented efficient delivery routes, resulting reduction in delivery time and cost savingsز
• Ensured timely pickups and deliveries, maintaining a 98% on-time delivery rate and enhancing customer satisfaction.
• Optimized routes for cost-effectiveness and speed, utilizing route planning software and data analysis techniques.
• Managed fleet operations, including maintenance, repair, and compliance with regulatory requirements, ensuring safe and reliable delivery vehicles.
• Implemented vehicle tracking systems for real-time monitoring, improving fleet efficiency and enabling proactive problem-solving.
• Recruited and supervised delivery staff and drivers, ensuring high-quality service and adherence to company policies and legal regulations.
• Scheduled staff shifts and managed workloads, optimizing resource allocation and maintaining efficient operations.
• Handled customer problems and resolved issues promptly, maintaining high levels of customer satisfaction and loyalty.

• Design and establish new LAN network.
• Maintain, troubleshoot and administer the use of local area networks LANs, wide area networks WANs, mainframe networks and computer workstations 
• Install computer hardware, networking software and operating system software

• Technical support
• Design and establish new LAN network.
• Obtain High availability and redundant connection for High Stream Link
• Mange Load sharing and users quota

• Provided technical support to customers through email and Help Desk System, ensuring prompt and effective resolution of their issues.
• Maintained a high level of customer service, consistently delivering excellent support and exceeding customer expectations.
• Utilized troubleshooting techniques to diagnose and resolve customer problems, minimizing downtime and maximizing customer satisfaction.
• Developed a deep understanding of the company's products and services, enabling me to provide accurate and comprehensive technical assistance.
• Collaborated with cross-functional teams to escalate and resolve complex customer issues, ensuring timely resolution and minimizing customer impact.
• Maintained clear and concise documentation of customer interactions and issue resolutions, facilitating knowledge sharing and improving future support processes.
• Demonstrated strong communication skills, explaining technical concepts in a clear and understandable manner to customers with varying levels of technical expertise.
• Proactively sought opportunities for self-improvement and professional development, staying updated with the latest technologies and industry trends in order to provide the best possible support to customers.

National Examination Board in Occupational Safety and Health

Institution of occupational safety and health

Chartered Institute of Environmental Health

Cisco Certified Network Associate