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Information technology professional with over 10 years experience deliver highly effective and creative solutions to business and technology challenges.

Education

2011

A Bachelor of Mechanical Engineering

Higher Technological Institute Tenth of Ramadan City

Work experience

APR 2017current

IT Director

Egyptian Media Production City
  • Collaborating with other department heads to integrate IT with business strategies.
  • Communicating IT plans and strategies to the board of directors, senior management, and other stakeholders.
  • Leading and managing the IT department, including hiring, training, and supervising staff.
  • Setting departmental objectives and evaluating the performance of the IT team.
  • Developing and implementing IT strategies that align with the organization's objectives.
  • Planning for future development in line with strategic business objectives.
  • Ensuring IT systems and processes support the company's operational requirements.
  • Making decisions on investment in hardware, software, and other IT resources.
  • Managing IT projects to upgrade or replace IT systems and infrastructure.
  • Ensuring data security, network access, and backup systems.
May 2016 Nov 2022

Founder of Domestic shipping company

Operational Manger
  • Founded and established a domestic shipping company, overseeing all operational aspects from May 2016 to November 2022.
  • Designed and implemented efficient delivery routes, resulting reduction in delivery time and cost savingsز
  • Ensured timely pickups and deliveries, maintaining a 98% on-time delivery rate and enhancing customer satisfaction.
  • Optimized routes for cost-effectiveness and speed, utilizing route planning software and data analysis techniques.
  • Managed fleet operations, including maintenance, repair, and compliance with regulatory requirements, ensuring safe and reliable delivery vehicles.
  • Implemented vehicle tracking systems for real-time monitoring, improving fleet efficiency and enabling proactive problem-solving.
  • Recruited and supervised delivery staff and drivers, ensuring high-quality service and adherence to company policies and legal regulations.
  • Scheduled staff shifts and managed workloads, optimizing resource allocation and maintaining efficient operations.
  • Handled customer problems and resolved issues promptly, maintaining high levels of customer satisfaction and loyalty.
March 2015March 2016

Technical Support and network Infrastructure Engineer

Outsourcing in Qatar
  • Design and establish new LAN network.
  • Maintain, troubleshoot and administer the use of local area networks LANs, wide area networks WANs, mainframe networks and computer workstations 
  • Install computer hardware, networking software and operating system software
Jun 2012Feb 2015

IT administrator

Egyptian Media Production City
  • Technical support
  • Design and establish new LAN network.
  • Obtain High availability and redundant connection for High Stream Link
  • Mange Load sharing and users quota

May 2011may 2012

Technical Customer Support-Tier 2

TEDATA
  • Provided technical support to customers through email and Help Desk System, ensuring prompt and effective resolution of their issues.
  • Maintained a high level of customer service, consistently delivering excellent support and exceeding customer expectations.
  • Utilized troubleshooting techniques to diagnose and resolve customer problems, minimizing downtime and maximizing customer satisfaction.
  • Developed a deep understanding of the company's products and services, enabling me to provide accurate and comprehensive technical assistance.
  • Collaborated with cross-functional teams to escalate and resolve complex customer issues, ensuring timely resolution and minimizing customer impact.
  • Maintained clear and concise documentation of customer interactions and issue resolutions, facilitating knowledge sharing and improving future support processes.
  • Demonstrated strong communication skills, explaining technical concepts in a clear and understandable manner to customers with varying levels of technical expertise.
  • Proactively sought opportunities for self-improvement and professional development, staying updated with the latest technologies and industry trends in order to provide the best possible support to customers.

Certifications

2015

Project Management Professional

PMI
2013

NEBOSH Course

NEBOSH

National Examination Board in Occupational Safety and Health

2013

Certified Managing Safely

IOSH

Institution of occupational safety and health

2013

Certified OSHA

occupational safety and health standard for construction industry
2013

Certified level 2 Fire Safety Principles

CIEH

Chartered Institute of Environmental Health

2010

Certified Switching

CISCO
2010

Certified Routing

CISCO
2008

Certified MCSA

Microsoft Certified Solutions Associate
2007

Certified CCNA

CISCO

Cisco Certified Network Associate

GENERAL QUALIFICATIONS

  • Ability to meet targets and working in a team.
  • Good communication and presentation skills.
  • Initiative, creative and good analytical skills.
  • Ability to work under stress.

Language

  • Arabic Native
  • English Excellent