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Work experience

Brooks Pest Solutions
May 2025Present

Sales Manager

  • Exceeded monthly sales quotas by developing targeted outreach strategies and building rapport with homeowners
  • Converted 35% of door-to-door interactions into qualified sales leads through consultative selling approach
  • Educated customers on integrated pest management solutions, resulting in high satisfaction and repeat business
  • Developed comprehensive territory knowledge and optimized daily routes to maximize customer touchpoints
  • Recognized for professionalism and ability to handle objections while maintaining positive customer relationships
  • Utilized CRM systems to track customer interactions, schedule follow-ups, and monitor sales pipeline
Amazon
July 2024May 2025

Inbound Warehouse Associate

  • Processed 500+ packages daily with 99.8% accuracy rate in high-pressure fulfillment center environment
  • Promoted to training role within 4 months, successfully onboarding 15+ new associates on IMTP protocols
  • Identified and implemented streamlined staging process that reduced merchandise placement time by 18%
  • Collaborated cross-functionally with management and quality assurance teams to resolve package discrepancies, recovering $12K+ in potential losses
  • Maintained zero safety incidents while operating material handling equipment including conveyors and hand trucks
  • Recognized for exceptional attention to detail in inventory tracking, reducing data entry errors by 25%
  • Spearheaded supply requisition system that prevented stockouts and maintained 100% operational readiness
Chiawana high school store
July 2023July 2024

Front Desk Associate

  • Managed point-of-sale transactions for 100+ daily customers with 100% cash drawer accuracy
  • Delivered exceptional customer service that contributed to increased student engagement and repeat busines
  • Balanced full-time academic workload while maintaining perfect attendance and reliability in work role
  • Assisted with inventory counts and restocking, ensuring product availability during peak hours
  • Developed strong multitasking abilities and professional communication skills in fast-paced retail setting

Education

Washington State University Tri-cities

Incoming Transfer

Columbia Basin College | Tri-Cities, WA

Associate of Arts DegreeĀ