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Summary

Motivated, ambitious, and quick-learning professional seeking an Operations or Order Management role where I can leverage my experience to contribute to organizational success.  Currently, I serve as an Operations Specialist, a customer-facing position where I manage on-time renewals and ensure accurate order fulfillment. I’m eager to bring my skills and dedication to your team and deliver measurable value.

Key Qualifications

  • Process Improvement: Skilled in identifying inefficiencies and implementing enhancements to streamline operations and improve workflow effectiveness.
  • Customer Relationship Management: Developed strong relationships with clients through high-quality customer service, resulting in increased renewal rates and satisfaction.
  • Adaptability and Collaboration: Demonstrated ability to work effectively within cross-functional teams, adapting to changing business needs while maintaining a high level of performance and integrity.

Experience

2021Current

Operations Specialist

Heap by Contentsquare
  • Renewal Process: Assisted in optimizing account retention processes by working with internal teams and helping to implement a 180-day renewal cadence workflow.
  • Customer Service: Point of contract for customers, answering questions, providing quotes and product detail as needed.
  • Liaison Role: Served as a point of contact between customers and internal departments to assist in resolving order discrepancies.
  • Order Review: Assisted in reviewing new and existing customer orders submitted by Sales Teams, checking for accuracy and adherence to booking requirements.
  • Error Resolution: Supported in identifying and addressing discrepancies in sales metrics, financial data, and order details to meet business requirements.
  • Operational Efficiency: Partnered cross-functional teams to help address booking issues and improve operational workflows.
  • Salesforce Case Management: Helped manage and resolve Salesforce cases submitted by end users, addressing system-related issues and process questions.
20202021

Customer Service/ Warehouse Associate - Contractor

Heritage Personnel
  • Performed diverse responsibilities across warehouse operations, order fulfillment, and customer service to support day-to-day business functions.
  • Acted as the primary point of contact for customers and managed the intake and organization of customer donations.
  • Collaborated with schools to prepare facilities for the upcoming academic year.
  • Prepared and processed products for shipping using the internal CRM system, ensuring accurate fulfillment of customer orders across the United States.
20192020

eCommerce Fulfillment Specialist (Seasonal)

The Home Depot
  • Maintained a focus on first-call resolution to meet key performance metrics and ensure customer satisfaction.
  • Oversaw the processing of incoming online customer orders as an order specialist, ensuring accurate handling and timely input into the fulfillment system.
  • Conducted quality checks on all processed customer orders to verify accuracy and ensure seamless order fulfillment.
  • Supported order fulfillment processes to uphold 100% satisfaction standards and enhance overall customer experience.

Education

November 2022

Texas Real Estate Commission

Texas Real Estate Sales Agent (#796509)
Attending

Austin Community College - Business, Real Estate