-handle inbound calls from customers and providers
-Answering questions, explaining the products, and addressing their concerns in finding a resolution.
-Focusing on helping people who are eligible for Medicare toward finding a suitable plan base on their needs
-Aiding consumers through the enrollment process following company guidelines
-Process enrollment for Medicare Advantage and D-SNPs
-highly focus on customer service
-Processing Inbound and Outbound calls towards members and pharmacies in order to resolve prescription fulfillment and cost resolution issues
-Assisted in monitoring the status of members medication orders
-Performed updates on member demographics
-Ascertained prior authorization and coverage approval from the health plan for the member
-Capable of using multiple Customer Relation Management applications
-efficiently expedite the customer order in a timely fashion throughout Las Vegas.
-Processed fulfillment request for locations across the United States.
-Successfully completed up to 100 packages daily.
I' m consistently within the top 10 sales agent at Everise
My most impressive achievement is obtaining m associate degree