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Results-driven and Experienced Certified Project Management Professional with more than 15+ years experience successfully managing technology projects and programs, driving revenue, and leading cross-functional teams in a Professional Services environment, serving Broadband Cable and Telco companies.

Exemplary communication and leadership skills combined with a proven record of accomplishment in managing large scale Engineering and Installation projects with a high level of success and customer satisfaction.  Exceptional problem solver and communicator, with the ability to see the ‘big picture’ but understands the steps needed to achieve project success.   Adept at understanding customer requirements and leading projects to meet expected outcomes.      

Core Competencies

  • Project Management
  • Program Management
  • Program Development
  • Risk Management
  • Business Development
  • Services Creation
  • Communication
  • Resource Planning
  • Quality Management
  • Team Leadership
  • Project Governance
  • Proposal Development
  • Customer Relations
  • Process Improvement
  • Solutions Development
  • Requirements Analysis
  • Budget Management

Work experience

20142019

Business Development Project Manager

ARRIS

Served as a key member of the Strategy and Business Development team charged with formulating strategic direction and devising business development initiatives consistent with overall professional services strategy.  Created new services and programs based on ARRIS product roadmaps and customer needs.  Collaborated with Sales to present ARRIS services to customers and provide custom solutions to customer needs.  Team lead for proposal and RFP responses.  Created and managed field trials and first to market projects.

  • Project and Program development, creation and delivery for ARRIS customers in North America, Latin America and Asia/Pacific Rim
  • Lead new services initiatives from concept stage to first customer deployment, and hand off to deployment team for on-going execution.
  • Drive and Create new services in the Conditional Access, Video System, and Distributed Access Architecture product lines, based on business and customer goals, and market trends.
  • Continually analyze existing service projects to identify potential improvements in services delivery, to increase revenue and customer satisfaction.   
  • Drive and manage customer opportunities from concept to proposal delivery.
  • Collaborated with and built strong partnerships with internal and external stakeholders to drive the services roadmap and meet customer business goals.
  • Analyze customer business problems and recommend solutions.
  • Collaborate and Support the sales organization to present ARRIS services to existing and new customers.
  • Establish relationships with 3rd party partners and vendors to support customer programs and add additional value.  

20082014

Senior Manager, Project Management Office

Motorola Mobility

Led a team of 12 project managers responsible for managing Video System and Network Infrastructure projects for Motorola Mobility's  Global Cable and Telco customers.  Implemented formal project management processes based on industry standards but tailored to the Motorola organizational culture.  P&L responsibility to ensure projects met revenue targets.  Established a supportive environment that allowed employees to grow and provide imaginative solutions to complex client needs.  Participate in business development efforts to ensure project team was aligned with customer initiatives and company goals.

  • Initiate, Plan, Execute, Monitor & Close large, complex Engineering and Installation programs and projects in the Motorola Product and Services Portfolio.  
  • Execute Software and Systems integration projects to support Motorola customers and internal teams.  
  • Championed the rollout of a project management software platform (Professional Services Automation).   
  • Developed and executed strategies to support business goals and maximize budgets and resource allocation.
  • Mentor and coach junior members of the Project Management Office
  • Created and led the Services Proposal team, responsible for delivering accurate custom service proposals and solutions for all areas of the services business. Success was measured by increasing project revenue margins from 8% to 42% in the first year, by focusing on identifying accurate customer requirements, work breakdown estimates and determining the correct resource levels required to successfully execute the project.   
20042008

Project Manager

Motorola Mobility

Project Manager successfully executing Advanced Video System projects for major Cable and Telco operators (Comcast, Charter, Time Warner, Cox, Shaw, Rogers, Verizon).

  • Dedicated services project manager for Time Warner Cable and Charter Communications , responsible for managing major programs and and service initiatives. During this time,  led over 200 successful National to Local Control and DAC-DAC Conversion projects.  Successfully managed 2 separate major software platform upgrades to Motorola’s Conditional Access customer sites, consisting of 100+ Digital Access Controller’s over a two-year period
  • Managed a 1 year Bandwidth Management and Capacity program for a major US Cable operator.
  • Managed a 2 year Network Infrastructure program for a major US Cable operator.
  • Led a cross functional team responsible for the development of software tools and procedures used by field engineers and project managers to execute service projects

20012004

Project Engineer

Motorola Mobility

Provided Engineering management for Motorola Professional Service and Support projects.

  • Managed day to day activities of service projects and provided support to on-site team
  • Developed engineering documentation, project plans and customer support plans for project delivery
  • Subject Matter expert for Conditional Access and Video System service project types, including NAS-DAC, DAC-DAC, and DAC software upgrade projects

Technological Proficiencies

  • Microsoft Office Suite
  • SalesForce.com / Professional Services Automation

Education

20112011

Project Management Professional Certification

Project Management Institute
19821986

Bachelor of Science, Computer Information Systems

York College of Pennsylvania