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Summary

IT System administrator with strong experience managing application server operations across Linux, Windows, and Mac OS X platforms. Effectively plan, install, configure IT infrastructures to achieve high availability and performance. Skilled troubleshooter, comfortable managing systems, projects in a range of IT environments.

Key Competencies & Offerings

  • Technical Support for On-premise application
  • Customer Training and Documentation
  • Docker Install and Configuration
  • NOS Patches & Updates
  • vSphere Virtual Machine Management 
  • Systems Installation, Configuration & Upgrading
  • Linux 7 
  • MS Server 2008 an on
  • MySQL Install and Configuration
  • NFS Server Configuration
  • Apache Server Configuration
  • Sales and Marketing Support
 

Work experience

System Admin Specialist

20142021
Nasdaq/BoardVantage

Implemented On-Premise board portal solutions for Fortune fifty companies. Provided technical support for customer desktop/mobile devices and portal server and infrastructure computing resources. Worked with Marketing group to streamline sales efforts, codify system requirements, set customer expectations.  Built and maintained QA virtual test systems. Worked with Dev on extensive application management, installation and upgrade documentation.

  • Remote support for browser, iPad, and Android client applications.
  • Train customer support teams in Server operation and iPad client install.
  • Remote or on location installation of On-Premise systems (Docker based)
  • Install Linux based MySQL, Jboss, NFS servers, Apache, and Windows servers.
  • Create/manage QA and Dev VPC’s, on VMware ESXi via vSphere.
  • Create and maintain product reference and training documentation.

Mobile Support/Computer technician

20122014
Nirvoo Networks, San Jose, CA

Working off a Service Management ticket queue, ensuring high urgency tickets are prioritized.  Develop and manages effective professional working relationships with contractor personnel, co-workers and clients. Perform other duties as assigned by manager.

  • Onsite install and troubleshooting and upgrade of Small business networks
  • Remote and onsite repair or recovery of computers and laptops.
  • Bare-metal build-out of customer servers and workstations.
  • CompTIA A+ Certification

Systems Operations

20072011
RelayHealth Emeryville, CA

Bare-metal build-outs for corporate services and production environment servers, advanced configuration of company webservers, and validation testing of same.  Create/manage QA and Dev VPC’s, on MS 2k8 Hypervisor and VMware ESX (vSphere).

  • Deployed company application code to company Test, Demo, and Production Web servers.
  • Create/manage QA and Dev VPC’s, on MS 2k8 Hypervisor and VMware ESX (vSphere).
  • Network administration, Security patching, and maintenance window operations.
  • General Desktop Support - tracked via Remedy and Mantis ticketing systems.

Network services System Administrator

20062007
EDS Contract Borland Scotts Valley, CA

Server hardware support including installation & setup and ongoing maintenance/repair. Documentation of resources and system configurations. Migrated hardware platforms and software services from Borland's Scotts Valley campus to their new Santa Clara offices. 

  • Migration of hardware and software services from one data center to another.
  • Assisted with user support for multiple groups during consolidation of resources
  • Manage Veritas tape backup using SCSI attached tape library device.
  • Installed and configured a variety of Network Services - including Domain controllers, DNS, and DHCP servers (MS).

Previous work experience:

  • Desktop Support, Spansion (AMD) Sunnyvale, CA
  • Lab Manager, Cranite Systems Inc. Los Gatos, CA
  • QA Administrator. FusionOne, San Jose,  CA
  • MIS Specialist.  PointCast Sunnyvale,  CA
  • Tech Support. Total Entertainment Network ,San Francisco,  CA 

Education

Bachelor of Arts, Political Science

University of Redlands