Janet Valentin

• Greet and welcome guests, providing a positive first impression of the company.
• Managed a high volume of incoming calls, efficiently directing them to the appropriate departments or individuals.
• Scheduled and coordinated appointments for follow ups, new patients and testing.
• Assisted with administrative tasks such as filing, data entry, and document preparation.
• Responded to customer inquiries in person, over the phone, or via emails on a timely manner.
• Checking -in , scanning and data entry , also verifying demographics and insurances. 
• Rescheduling No show appointment's for follow ups, new patients and testing .
• Assisting Spanish's patients with their appointments . 

• Responsible for handling multi-phones systems.
• No show reports and confirmation calls.
• Entering all patient data efficiently into appropriate medical software such as Epic, Vision, and Intergy.
• Cardiac consults from hospitals and nursing homes.
• Entering patient referrals.
• CPR certified.
• Spanish interpretation
• Scheduling appointments for testing ,new patients and follow ups from the hospitals. 
• Entering messages for Medications refills and Triage calls .

•  Accountable for obtaining through and accurate information in a timely and efficient manner.
•  Entering all patient data correctly into appropriate medical software programs which are EHS, Medi-tech, INTERGY, and EPIC.
• Responsible for handling multi-phones systems and directing the calls to different departments.
• Support medical and clinical staff in scheduling appointments, translation as well as prescription and pharmaceutical issues
•  Quickly  and effectively solve customer challenges.
• Pre cert for radiology and cardiology testing.
•  Scheduling appointments for all specialty clinics,  verifying insurances and taking co pays for all visits. 

High School Diploma 
Warren G Harding High School-Bridgeport, CT
June 1987 - June 1991