Jason Adams

• Proficiency in several programming languages such as GoLang, Python, Bash, Java, C++

• Contributed to the design and development of a distributed Go-based automation platform for large-scale DDoS attack mitigation.
• Enhanced CI/CD pipelines to enable robust testing processes and ensure safe rollout of new features and services.
• Collaborated with Site Reliability Engineering (SRE) and Security teams to deliver low-latency, highly reliable DDoS mitigations.
• Developed internal tooling and observability dashboards leveraging Prometheus, Grafana, and custom metrics for early alerting and detection.
• Participated in on-call rotations, contributing to incident management processes through postmortems aimed at improving system reliability and resilience.
• Utilized a diverse tech stack including Go, Kubernetes, Terraform, Docker, ArgoCD, GitLab CI, Prometheus, Grafana, gRPC, Redis, and Linux to build scalable systems in an agile environment.
• Used lean agile practices during software development cycles.
• Developed REST API microservices with GoLang.

• Maintained and enhanced a global iRules infrastructure supporting over 300,000 active iRules in production environments.
• Directed the development, testing, and deployment of critical updates—including vulnerability patches, bug fixes, and configuration enhancements—while ensuring zero downtime in production.
• Acted as subject matter expert (SME) for iRules and Tcl-based iApps to enable application-level traffic control and policy enforcement across a global infrastructure.
• Utilized internal deployment tooling to execute safe and consistent large-scale rollouts while mitigating regression risks through automated verification pipelines.
• Collaborated with platform engineering and site reliability teams to troubleshoot performance issues, enforce secure rule behavior, and resolve production incidents proactively.
• Authored clean, maintainable Tcl code while contributing to the enhancement of internal tools for configuration analysis, version tracking, and mass deployment automation.
• Gained extensive experience balancing system reliability with rapid iteration at scale within production-grade configuration infrastructure.
• Leveraged cloud technologies including GCP and AWS public cloud alongside GitOps practices to maintain microservices using ArgoCD, deploying helm charts via GitLab CI integrated with Artifactory.
• Collaborated with cross-functional teams to implement solutions for complex technical challenges

• Acted as the technical liaison between enterprise clients and internal engineering teams to address complex infrastructure and application challenges in cloud and hybrid environments (03/2018 - 02/2022).
• Acted as a technical customer support engineer, digging deep into complex customer environments to identify bugs and misconfigurations and help perform general configuration management.
• Delivered solutions for critical incidents, facilitating troubleshooting processes, and ensuring optimal performance across systems including network, DNS, and application delivery.
• Developed Bash scripts and internal tools to streamline triage processes, resulting in reduced resolution times.
• Contributed to diagnosing and remediating network issues while supporting both on-premise and hybrid cloud infrastructures.
• Led proactive engagement with enterprise clients, providing timely resolution of technical escalations and maintaining high service satisfaction standards.
• Enhanced operational efficiency through automation tools that optimized incident response workflows from 2013 to 2022.
• Debug and identify bugs in BIG-IP software while supporting customer uptimes.
• Mastered networking fundamentals by using tcpdump, tshark and Wireshark to investigate customer traffic and ensure rfc compliance.
• Championed and mentored Knowledge Centered Service (KCS) program to promote the sharing of traditional tribal knowledge into our formal knowledge base.
• Mastered communication skills to fully listen to customer needs and translate that into technical details when escalating for bug identification.

• Provided comprehensive systems engineering support for military communications infrastructure, ensuring operational efficiency and reliability.
• Conducted hardware and software integration, network design initiatives, and security compliance audits to meet stringent requirements.
• Oversaw configuration and deployment of secure TCP/IP networks, routers, and client systems within classified environments.
• Led efforts in maintaining and optimizing secured communication networks to support mission-critical operations.
• Ensured seamless transition of responsibilities from PKMM to Northrop Grumman following contract award changes, maintaining continuity in service delivery.
• Applied advanced technical expertise in network security and system performance within demanding military environments at Bagram, Afghanistan.
• Maintained a Secret security clearance and configured secure networks.

Western Governors University
Bachelor of Science - BSSWE, Software Engineering

High Tech Institute
Associates, Networking and Security

Marysville Pilchuck High School
High School Diploma

SnoIsle Vocational School
A+ Certification, Computer Networking and Security