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Dedicated healthcare professional with over 16 years of experience. Responsible for providing superior clerical and support services directly with patients.  

  • Results oriented
  • Articulate
  • Adaptable
  • Organized
  • Problem Solver
  • Client-focused
  • Superior Team work
  • Strategy Planning
  • Creative
  • Compassionate

Work experience

July 2021Present

Patient Access Referral Coordinator

Memorial Physician Group
  • Responsible for referral operations between private office and other facilities
  • Establishing and standardizing procedures for the distribution and use of health information throughout the organization
  • Ensuring patients' insurance approvals to receive the benefits of the appropriate health care services required
  • Resolves all registration and other related issues prior to scheduled appointments.
  • Lead registration representative assists in complex problem solving
  • Monitors patient flow and ensures the quick and efficient processing of patients.
  • Works closely with perinatal nurse navigators to facilitate patient access to High Risk Obstetrics maternal care.
  • Office contract manager for all contracted vendors including Stericycle medical waste management and ShredIt secure document disposal.
April 2017Present

"Healthy Parenting" Podcast Host

Joe DiMaggio Children’s Hospital
  • Host of Joe DiMaggio Children’s Hospital “Healthy Parenting” iTunes podcast.
  • Conduct on air interviews with healthcare professionals
  • Research and identify relevant trending topics
  • Develop episode scripts
  • Create digital media marketing content for social media platforms
  • Develop digital marketing strategies 
June 2004June 2021

Patient Financial Service Representative

Memorial Healthcare System
  • Cash Draw Supervisor: Maintained and balanced daily financial records of patient transactions for several clinic Departments
  • Lead Registration Representative: Trained staff in proper patient registration procedures
  • Train staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
  • Created new departmental procedures manual: Wrote and edited documents to keep staff informed on policies and procedures.
  • Identifying root causes and implementing process improvement.
  • Directing and Filming video production sessions
  • Digital Media content creation for in house presentations
  • Motion graphics design 
August 2002Sep 2004

Field Events Coordinator

WBRY - Barry University Radio
  • Supervised a team of 20 DJs and associate producers on a wide range of projects in the field.
  • Executed integrated advertising campaign across multiple media channels.
  • Set up equipment for radio broadcasts and promotional field events.
  • Talent host of weekly radio station show 

EDUCATION

January 2021December 2022

A.A. Digital Media / Broadcast Communications

Broward College
  • Course work in Multimedia Communications, Digital Marketing and Digital Media content optimization 
  • Historian and Video Producer for the Digital Media / Multimedia Technology Club (DMMT)
  • Student panelist for Broward College's "Writer's of Spring" 2015
20022004

Psychology

Barry University
  • Course work in Psychology and English
  • Caribbean Association organization representative

Certications

2018

Social Marketing Certification

Hootsuite Academy

Official certification of essential social marketing skills and tactics to grow followers and engage with your audience. Creation of social media strategies that will drive business results.

2018

Hootsuite Platform Certification

Hootsuite Academy

Official certification, demonstrating mastery of the Hootsuite social media management platform. Social network integrations for Twitter, Facebook, Instagram, LinkedIn, Google+ and YouTube

2018

Google Analytics

Google Analytics Academy

Google Analytics
Search Engine Optimization (SEO)
Google Ads  
YouTube Marketing

2017

Adobe Certified Expert (ACE)

Adobe

Certifications on Adobe Digital Marketing Suite products

2011

Google's YouTube Creator Institute

University of Southern California

Filmmaking Certification. College courses included script writing, producing, directing, training in non-linear editing software Avid Media Composer and Final Cut Pro

1999

Junior Statesmen of America

Yale University

Political Science Certification

Skills

non-Linear video editing
Adobe premier pro cc
Social Media Content Management
Microsoft windows / mac os
adobe after effects cc
adobe audition cc
Motion Graphics Design
Camera operation