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Work experience

IT Support Lead

3/20181/2023
Stitch Fix

Led a dynamic team covering multiple warehouses. Focusing on helping teams better and more effectively use IT equipment and software to drive results. 
Maintained network and IT infrastructure for multiple warehouses and led the effort to redesign the IT infrastructure and network for our existing warehouses.
IT Project manager for warehouses.
-Planned and executed the infrastructure of several warehouses (network backbone and all IT equipment for production), including finding and managing vendors
-Transitioned company to a new printing platform resulting in significant savings and efficiency improvement 
-IT partner for industrial engineering to improve production efficiency
-Managed 3000+ Chromebooks, 2000+ iPads and other iOS devices, 500+ Macs
-Created SOPs for end users and the internal team
-Supported Meraki network at multiple sites
-Managed door access and security cameras (Light Blue and Brivo)
-SaaS administration of platforms including Google Workspace, Slack, Brivo, Asana, Freshservice, Jamf, Google MDM, Zoom

Pro / Genius / Business Specialist / Expert(Sales Lead)

11/20113/2018
Apple

-Technical trainer and mentor for both new and existing staff
-Facilitate and lead development, training, and team meetings
-Work with medium and small businesses, helping them manage their Mac and iOS device deployments 
-Provide software and hardware consulting for small to medium businesses. 
-Technical support for high-level client/customer issues 
-Led the retail sales team to exceed quarterly metric goals

Office Manager

10/201010/2011
Christopher G Lynch, M.D.

-Responsible for managing payroll, and all administration duties
-Handled medical billing and dealt with vendor issues

Supervisor/Manager

1/20068/2009
Tama Manufacturing

-Ran the first operations and prep process of a clothing manufacturer
-Trained new staff on the use of industrial equipment
-Responsible for the recruitment of new staff
-Led process improvement, leading to decreased production time and increased product production.
-Supervised production lines and shipping department involving over 50 employees

Staffing Specialist

3/20021/2006
The Performance Group

-Onsite recruiting, training, and supervision
-Working with clients to source proper candidates for defined needs
-Assisted and managed payroll for contract employees
-Worked with Catholic Social Services in finding employment for refugees 

Skills

Vendor Management · Slack · Cross-functional Team Leadership · Project Management · Brivo · OneLogin · End User Training · Asana · Mobile Device Management · Jamf · Google Workplace · MDM · Freshservice ITSM · Cisco Meraki · Recruiting · Operations Management · Process Improvement