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Work experience

Oct 2009Sep 2011

Technical Assistance


In October of 2009, I began working for an online fundraising software company, DoJiggy. I worked remotely from my home in Mexico and collaborated with colleagues via Skype.  Some of the things I did included:

  • Phone and chat support
  • Writing Knowledge Base articles
  • Interviewing clients and writing articles for the blog,
  • Marking up articles for the website
  • Search Engine Optimization
  • Creating an online help system
  • Writing Case-Reason-Impact statements for changes released to the software
  • Phone conferences with colleagues
  • Helping clients understand the software and their websites.
  • Answering technical support emails
Jan 1997Jan 2004

Reference Librarian & Web Coordinator

University of Oregon Libraries
Not your father's library 

For eleven years, I worked in two academic libraries: University of Oregon Libraries and Lane Community College Library, both located in Eugene, Oregon.  Libraries have changed dramatically since I spent afternoons after school sitting in a corner with a Nancy Drew paperback. Today's librarians teach a lot of classes, negotiate database contracts, build print and online collections, design websites, conduct usability studies, promote the library, help people find what they're looking for, and some librarians even love to read.My first job out of library school was as a reference librarian at the University of Oregon Libraries.  For six years, I helped students with their research, taught classes, built the library's collection in my subject areas and edited the University of Oregon Libraries website.  Then I moved to the Community College. Even though my work remained the same, the students I worked with at the College were very different and came from all walks of life. It was particularly rewarding to be a part of the academic success of the "unlikely student"... those students who had children at home and part-time jobs, or those who were given a second chance to make something of their lives and chose education as a path to success.  I strongly believe that education is a powerful tool that can change lives by encouraging potential and opening doors to opportunity. Apart from the types of students I worked with, there is a lot of overlap in the experiences I had as a librarian at University of Oregon and Lane Community College. Both centered around three core responsibilities: instruction, reference, and collection development.


About a third of my time in libraries was spent teaching. Instructors made appointments with me to help their classes research a project. I would customize my teaching to fit the class theme showing students how to find and incorporate sources like statistics, government websites, research articles found in subscription databases, graphs, images and more. Many times, I solicited questions from the students before we met so we could spend our time together learning how to find the answer and then evaluate the source. Instructor and student feedback were invaluable to me as I refined my teaching strategies over the years to raise student success by teaching them how to use high quality information sources.I also taught credit courses--both online and face to face--and designed curriculum. One course I designed, Research Methods in Psychology, was intended to work as a one-credit lab attached to a basic Psychology course. It helped students understand the process of creating, disseminating, and then retrieving information in the Social Sciences.


Reference is librarianese for information assistance. Reference has always been my favorite aspect of working as a librarian because I like working one on one with people and, curious by nature, I appreciate a good question. I helped folks with whatever they were working on. Questions ranged from short and factual, such as What is the life expectancy in the Ukraine? to complicated questions that needed a bit of unraveling and detective work such as How do Aboriginal dreamtime stories contribute to the mapping of geography? I never knew what question would be presented next.  I absolutely loved the randomness and enjoyed exploring with students.  I appreciated that reference work allowed me to learn something new everyday.Besides helping students directly, I served them online.  I scheduled times to chat with students using Meebo. When invited, I sat in on online courses and was introduced as the Virtual Librarian. This allowed students to ask questions and for me to introduce library services and resources remotely, without them having to take one step in the library.

Collection Development

Collection development refers to building the library's resources in books, magazines, journals, subscription databases, and even music. This involves balancing a budget to select the materials that will best support courses and research interests of instructors.  In order to best strengthen the subject areas I purchased for, I sent regular emails to faculty soliciting their input. I analyzed circulation statistics to see what kinds of books students were checking out. I read faculty bios to evaluate their research interests and made sure the library supported their areas. I looked for new courses being offered every term and bought books and DVDs for them. I paid attention to the kinds of reference questions I received and when it seemed that our library was short on support materials, I put in orders to beef up the collection in that area. Finally, I read reviews in journals and magazines for the areas I purchased in. As the music specialist, I looked forward to reading MOJO every month!At University of Oregon Libraries, my subject areas included Psychology and Physical and Recreational Services. At Lane Community College, I was subject specialist for a large number of areas including Culinary Food Services & Hospitality, Family, Health, Anatomy & Physiology, Dentistry, EMT, Family & Consumer Sciences, Medicine, Nursing, Respiratory Care, Sports, Music, Dance, Psychology, and Women's Studies. I also created and maintained a Children's Picture Book collection to support programs on campus such as a daycare and writing for children.Part of being a subject specialist is representing the library to the departments whose subject areas I purchased for.  As liaison, I sent out monthly emails advertising what was new in the library. I photocopied reviews and mailed them to folks I knew would appreciate them. I made office visits and offered  individualized database lessons. I helped instructors design library handouts and homeworks for their students as well.

Editing + Web design & management

I played a key role in redesigning the University of Oregon Libraries website and the Lane Community College Library website. At UO, I was part of an eight-person team that worked on two redesigns. In both cases, we conducted usability studies and then used the feedback to create a more user friendly, intuitive design.As well as being a reference librarian, I was also the UO Libraries web coordinator. I added new materials as needed, created and tagged new pages, updated resources and wrote news blurbs. I helped web authors navigate Dreamweaver and learn to publish their own web pages while adhering to style guidelines and Web Standards.One of my first projects at LCC was to dissect, filter, and categorize the Library's website. I reviewed every page and created new categorical hierarchies so the site navigation would be more intuitive to users. I used images, more free space, and minimized wordiness on any given page to increase usability.  For two years, I maintained the Oregon Library Association website which meant updating content and editing and distributing their electronic newsletter, The Hotline.  I created NewBreed Librarian with a colleague of mine and managed it for two years. NewBreed was intended to support the vision and work of new librarians. I maintained the blog and wrote an advice column.  I solicited articles and edited them. I edited an issue of the professional publication, Oregon Library Association Quarterly.  The issue was entitled "The Heart of a Librarian" and covered the reasons librarians are passionate about the work they do.In other work, I helped redesign the Proyecto Itzaes website. My goal was to incorporate social technologies, maximize storytelling through photographs and video, and gracefully covering all the work that this tremendous organization does without losing, confusing, or boring the reader.


License in Massage Therapy & Bodywork

I enrolled in Lane's two year program for Massage Therapy & Bodywork.  I scheduled my classes during evenings so I could continue working  full-time at the Library. Thus, the program took me four years to complete instead of two.  I passed the National Certification Exam for Therapeutic Massage & Bodywork  in April of 2008.


Milan Zivkovic

Milan is a web designer in Belgrade, Serbia. Milan and I worked remotely on the Proyecto Itzaes website redesign together. We’re working together remotely again via Skype chat to redesign templates used for online fundraising for non profits.

Nadine Williams

Nadine Williams is a pleasure to work for. She’s a fantastic listener, communicator, and leads by example.

Katy Lenn

Katy and I worked together as reference librarians at the University of Oregon from 1997 to 2004. Katie was my mentor, confidant, and friend during my time in Oregon.

Karen Munro

Karen and I worked together as reference librarians at the University of Oregon from 2002 to 2004.We were running partners for 5 years and ran the Vancouver Marathon side-by-side. 

My videos


Traditional Resume


In July of 2008, I left the United States to work, live and volunteer in Mexico.  I wanted to experience a different culture, improve my Spanish speaking skills, and volunteer at a convent in Central Mexico.  It has been a wonderful experience and I am grateful to have had it.

Now, I'm looking to return to the United States and join a team of professionals committed to continuous learning like I am. I am user-focused, collaborative, and a creative problem solver hoping to find a dynamic organization or library to serve.

Volunteer work

I learned about volunteering from my mother. She was an immigrant from Argentina, born and raised on a farm, and came from a time and place where neighbors formed a closely knit community.  I used to accompany her when she delivered meals to the elderly in our neighborhood and checked in on them as a daughter would. She taught me that giving enriches everyone, especially the giver.

I've been a hospice volunteer and read to the chronically ill in intensive care wards. For the past five years, I volunteered at an amazing place called Buen Pastor. When I decided to take a one year leave of absence from work to transition to another career, I knew that I would want to spend time at Buen Pastor.  I've also had the opportunity to volunteer at Santa Julia, an orphanage for girls, and work with Proyecto Itzaes, an early childhood education and literacy program in Yucatán, Mexico. 

Buen Pastor

Buen Pastor, or "Good Shepherd", is a convent located in central Mexico, in the colonial town of Guanajuato. The convent is 104 years old. There are six programs divided between five madres, all over the age of 65. The eldest madres are in their 80's and are taken care of by the younger ones. They are incredibly busy!My main focus at Buen Pastor is the women in the shelter.  The convent protects the lives of abused women and their children. During their three-month stay at Buen Pastor, the women are given psychological and legal counseling. They’re also taught a trade so they can gain independence from their abusive husbands. Through healing and compassionate massage, I restore the relationship they have to their own bodies. During our work, they release the pain and anger held in their bodies and begin to trust touch again. Over a three month period, the change in their self-esteem is incredible. Last year, I was awarded a grant by Mary's Pence to provide "compassionate touch therapy" for the women.

I also work with the girls that live in Buen Pastor's weekly foster care. The convent cares for 29 girls, ages 3-18. These girls come from violent homes and/or from dire poverty. Most spend the week at the convent and go home on the weekends. The convent pays for their basic needs: food, school tuition, uniforms, and clothing, and offers a nurturing home during the week. I spend time with the girls helping with homework, playing basketball, and just hanging out. I also built a small library of over 100 picture books, a dozen games, and computer lab which includes 10 computers and educational software. I've written grants and sought out donors to help with the girl's expenses.  And I created a website for Buen Pastor, - in both English and Spanish versions.

Santa Julia

Casa Hogar Santa Julia is an orphanage for forty girls located in San Miguel de Allende, Mexico.  It's run by four Dominican nuns without the financial support of either the church or the government. I was able to get involved in their "Cre-SER!" program as a mentor. Cre-SER is a play on words which translates to grow and to be. For three months, I met with a group of adolescent girls weekly to talk about issues regarding self-esteem. We journaled together, shared stories, and role-played all in the effort to build interpersonal skills and foster a high self-regard.

Proyecto Itzaes

In December of 2008, I flew to Yucatán, Mexico, to learn more about the work of Proyecto Itzaes. I was especially interested in two of their projects: recording Maya oral histories and building libraries in fishing villages to promote early childhood literacy. When I returned, I collaborated with a Serbian designer to redesign the Proyecto Itzaes website.  Today’s web is much different than it was just a few years ago. Not only does a website have to be intuitive to navigate and friendly to use, it needs to be social. So we included tools like a Flickr photo stream, Twitter, and a blog. The content was updated and merged it to the new site. I also created short videos, like the two featured in my portfolio , to give people a feel for the work and the impact it has on kids.

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