Joanne Andrew

• Monitored daily WellView activity reports ensuring accurate documentation of field activities and cost reporting. 
• Worked closely with engineers and onsite field supervisors to correct WellView reporting errors.
• Wrote training documentation and provided WellView training to new engineers and field operations personnel.
• Maintained existing databases, and reported key performance indicators to Engineering managers for quarterly review.
• Assisted in preparing weekly, monthly, and quarterly progress reports.
• As a key Business Unit representative, participated in focus workgroups tasked with continuously identifying opportunities for improving  data management and analysis techniques.

• Provided regional RFx/Tender management and pricing support for Pressure Pumping product line (US Land region).
• Worked closely with Pressure Pumping Sales Group and maintained a high success rate for timely submission of proposals.
• Provided information for negotiations pertaining to contract revisions.
• Reported quarterly win/loss statistics to Marketing Management.
• Retrieved and provided all data required for internal/external audits.

• Coordinated RFx/Tender process for US Land bids and ensured proposals complied with customers’ requirements.
• Maintained a high success rate for timely submission of proposals.
• Coordinated Multi-Product Line proposals (solicited and unsolicited).
• Coordinated appropriate contracting policies with Legal department based on company-defined requirements.
• Worked with the Global Commercial Management team to implement effective processes for managing US Land tenders.
• Assisted with training new hires to the Commercial department.

• Coordinated clinical education activities including maintenance of registration databases and analysis of training needs for Nursing staff and Physicians.

• Took charge of all responsibilities associated with streamlining processes for e-Learning.

• In response to a request for employee feedback, executed a usability study on the Beta version of the Hospital’s 100+ page Web site. Using the Dubai eGovernment Websites Excellence Model as reference, identified areas of non-compliance and suggested improvements. The study was reviewed by the head of the Hospital's Informatics Unit and presented, with high acclaim, to Department Heads. Subsequently received an invitation to Web site development committee in an advisory capacity.

• Entrusted with the primary technical responsibilities associated with implementing a Product Data Management (PDM) application. The PDM application optimized management of the company's mechanical design documentation and is now used company-wide as the primary Product Lifecycle Management tool.

• As a lead on the implementation project, wrote training material and delivered audience-specific training to employees at all levels within the company.

• Developed and implemented workflow processes and procedures for Document Control in accordance with best practices for mechanical design.

• As in-house PDM Subject Matter Expert, wrote and edited audience specific PDM user guides and training material.

• Maintained the PDM database and performed application enhancements and related tests.

• Using the PDM application, supervised all activities related to Document Control including the completion of Engineering Change Processes.

• Edited product training material and technical service descriptions.

• Designed briefing material for packaged Telecom solutions. Templates were adopted by other teams as the standard layout for product briefing materials, which were presented at a local conference hosted at the Toronto Multi-media Application Centre.

• Assumed project coordination responsibilities when required.

• Supported senior managers and team of engineers in an administrative capacity.

• Executed a variety of editing and desktop publishing tasks which included the following;
  • Compiling and editing the organization’s newsletter
  • Editing the membership directory and manuals
• Provided coordination assistance for annual national conferences.

• Processed member inquiries.

• Transcribed medical research files.

• Performed general administrative duties.

Technical Writing certificate - Project Management, Quality & Production, Print & Online Design, Technical Editing, HTML.

Programming Logic, Systems Analysis and Design, Visual Basic

Using GIS for spatial analysis. Experience with thematic mapping, attribute querying and spatial selection, geocoding, buffering, manipulating layers, basic topologic transformations, as well as implementation issues in the workplace.

 Physical Geography and Geographic Methods & Techniques