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Summary

My thirst for knowledge and experience is second only to my love for my family and friends and I believe that a truly enjoyable life is one you can share with those you care about. I've been around computers my entire life both personally and professionally. Technology has always intrigued and driven me and I want to be at the forefront of the newest technologies and ideas.

I'm excited by the process of being involved in the next big thing.I love working with and being a part of a team, however I'm also able to thrive and succeed while working on my own and remotely and have always risen to the task when thrown into a new or unknown situation. If I don't currently have the answer or knowledge I need in a given situation,you can be sure that I soon will.

Work experience

Technical Support Engineer

Nov 2014Present
DigiCert, Inc.

Focus on delivering industry best customer service from start to finish, with a wide scope and focus on SSL.

Help to assist customers and offer tailored solutions to issues they face regarding their SSL needs and environments.

Assist with customers SSL and certificate needs for their existing network and servers including installation, configuration, and diagnosing networking communications issues both internally and externally across differing server types and operating systems including Linux distributions, Windows and dedicated appliances.

Monitor workload while working on ongoing tickets and cases.

Assist customers with code signing issues including broad overview of different platforms, ways to sign code, and background information on the code signing process.

Technical Support Engineer

Sep 2012Nov 2014
Mozy

Assist customers across multiple operating systems in setup, troubleshooting and maintenance of backup software.

Helped with general networking and domain questions as applicable to scope of support.

Worked with project lead on distributing upcoming client releases and managing internal user groups including remote users and those in Shanghai, China and Cork,Ireland. As MozyNext SME

In the windows SME role, I co-created training targeted at how to restore specific types of windows servers and learning the functionality of different roles and backup sets.

Part of multiple teams intended to improve both internal and external processes. Including the Enterprise team and Linux team.

Network Systems Technician.

Oct 2010Sep 2012
Dialogue Marketing

Helped to maintain and manage Active Directory Users and Computers.

Helped to maintain an Interactive Intelligence phone system and Polycom phones.

Maintain day to day operation of 350+ computers and 15+ servers across two sites.

Helped with build out of data Center.

Responsible for upkeep and hands on support of a 5 cab data center,consisting of multiple domain controllers,security system, multiple switches and a SAN among other things.

Dell Technical Support Engineer

Dec 2008Jun 2009
Teleperformance

Remote Diagnosis and Troubleshooting of dell systems.

Helped to dispatch correct hardware to users with failed components

Highlights

Worked with a team over the course of a 36 hour period to:

◦Tear down an existing server closet
◦Expand it into a full size clean room
◦Install 5 full size cabinets
◦Complete installation of all servers, switches, san, and both new   and existing hardware

All without taking a single user or system offline due to the redundancy I had designed and put in place.

Migrated over 350 users and mailboxes from Exchange 2003 to Exchange 2010 with zero data loss over the course of 16 hours.

Stood up entire new office including a new server cabinet, more than 50 workstations and 4 private offices. Running and making every single cable myself.

Education

Bachelors - Information Technology—Security

2016In progress
Western Governors University

Highschool

20002002
Lehi High School

Skills

Experience with Procurve and Cisco switches
Strong troubleshooting background
Telephony deployment and management
Networking
Hardware management and deployment
User management and onboarding
Microsoft Exchange
Project management
Systems administration
Windows Server
Active Directory