Joe Cooling

Focus on delivering industry best customer service from start to finish, with a wide scope and focus on SSL.

Help to assist customers and offer tailored solutions to issues they face regarding their SSL needs and environments.

Assist with customers SSL and certificate needs for their existing network and servers including installation, configuration, and diagnosing networking communications issues both internally and externally across differing server types and operating systems including Linux distributions, Windows and dedicated appliances.

Monitor workload while working on ongoing tickets and cases.

Assist customers with code signing issues including broad overview of different platforms, ways to sign code, and background information on the code signing process.

Assist customers across multiple operating systems in setup, troubleshooting and maintenance of backup software.

Helped with general networking and domain questions as applicable to scope of support.

Worked with project lead on distributing upcoming client releases and managing internal user groups including remote users and those in Shanghai, China and Cork,Ireland. As MozyNext SME

In the windows SME role, I co-created training targeted at how to restore specific types of windows servers and learning the functionality of different roles and backup sets.

Part of multiple teams intended to improve both internal and external processes. Including the Enterprise team and Linux team.

Helped to maintain and manage Active Directory Users and Computers.

Helped to maintain an Interactive Intelligence phone system and Polycom phones.

Maintain day to day operation of 350+ computers and 15+ servers across two sites.

Helped with build out of data Center.

Responsible for upkeep and hands on support of a 5 cab data center,consisting of multiple domain controllers,security system, multiple switches and a SAN among other things.

Remote Diagnosis and Troubleshooting of dell systems.

Helped to dispatch correct hardware to users with failed components