Joe Levi

• Developed and continually improved regression and acceptance tests, including creating and maintaining checklists and core functionality requirements to ensure robust software functionality.
• Tested, investigated, and managed defects and discrepancies in both UI and non-UI software components, ensuring high-quality software releases.
• Provided leadership for testing within software development teams as well as our end-user "Functional" team, facilitating efficient testing processes and ensuring adherence to best practices.
• Evaluated and refined internal and external customer requirements, contributing to the development of user-centered software solutions.
• Developed test strategies to align with the release schedules of multiple concurrent programs, ensuring timely and effective testing cycles.
• Assisted in directing team members in the test and independent validation and verification process, mentoring and overseeing their contributions.
• Maintained strict confidentiality of sensitive information, ensuring compliance with all relevant privacy and security protocols.
• Developed new test methodologies for emerging technologies, staying ahead of industry trends and implementing innovative testing solutions.
• Implemented proactive security measures, including regular inspection and maintenance of server logs, server and firewall monitoring, and enforcement of best-practice security protocols, resulting in a significant reduction in vulnerabilities and threats.
• Conducted daily server checks and monitoring of Windows, IIS, SQL, and firewall administration, ensuring the security and stability of the system.
• Led the development and implementation of architecture strategies for mobile and web projects, coordinating technology patterns and feature adoption across product lines.
• Provided leadership in all areas of the development process, including development standards and practices, system architecture and design, functional and technical design and implementation, and unit and regression test design.
• Formulated and drove best practices around JavaScript, HTML, CSS, and frameworks, ensuring consistent and high-quality code across projects.
• Led and provided technical guidance in process development projects, contributing to the improvement of business systems and workflows.
• Acted as a subject matter expert on HTML5 and CSS3, conducting research, sharing knowledge, vetting practices, and mentoring others on best practices in these areas.
• Ensured consistency and clarity in all communications, avoiding jargon and industry-specific terms.
• Proofread all official documentation and materials to ensure accuracy, professionalism, and error-free presentation.

• Designed and implemented customized "work from home" multi-monitor workstations, catering to the specific needs of remote workers and enhancing productivity.
• Developed and deployed comprehensive "school from home" workstations and solutions for families with multiple children, ensuring seamless remote learning experiences.
• Upgraded wired and wireless networking infrastructure for families and small businesses, optimizing connectivity and enabling efficient remote operations.
• Provided custom solutions in the cryptocurrency mining domain, building Ethereum and Monero mining rigs tailored to clients' requirements.
• Engineered and built multi-tuner Plex media servers with 50TB redundant NAS or Unraid storage, delivering high-performance media streaming solutions.
• Designed and constructed custom gaming rigs, meeting the unique specifications and preferences of gamers.
• Deployed custom Wi-Fi networks, ensuring reliable and high-speed connectivity in residential and commercial settings.
• Implemented multi-site, custom wireless network deployments, extending network coverage across multiple locations over a mile apart.
• Deployed Wi-Fi mesh systems to cover large and challenging residential areas, ensuring seamless connectivity throughout the premises.
• Installed, configured, and maintained various security packages to safeguard websites, networks, and WordPress installations.
• Coordinated and provided personal security details for high-value assets and personnel, ensuring their safety and protection.
• Rapidly developed and deployed web solutions for individuals, including politicians, special interest groups, and community events, enabling effective online presence and engagement.
• Implemented smart home solutions using technologies such as Home Assistant, Tasmota, ESP Home, ESP 8266, ESP32, Unifi Protect, LIFX, TP-Link Kasa, Google Home, Google Assistant, Alexa, IFTTT, WeMo, Ring, EcoBee, Rachio, Nest Learning Thermostat, Nest Protect, Nest Hello, Kwikset Kevo, Kwikset Halo, Nest x Yale Lock, Liftmaster, Chamberlain, Bluetooth/BLE, Mosquito MQTT, EMQx MQTT, Zigbee, and ZWave.

• Provided strategic leadership and governance as a member of the Board of Directors for the United Precious Metals Association from 2015 to 2021.
• Conducted, managed, and controlled the affairs and business of the Association in strict adherence to laws and governing documents, ensuring compliance and ethical practices.
• Established and disbanded committees as necessary, appointing and removing members to ensure effective decision-making and representation.
• Collaborated with fellow board members to develop and implement strategic initiatives, resulting in increased member engagement and organizational growth.
• Maintained clear and concise communication with stakeholders, conveying complex information in a manner easily understood by all.
• Ensured consistency and professionalism in all official documentation and communications, avoiding jargon and industry-specific terms.
• Diligently proofread all materials to ensure accuracy and clarity, presenting a polished and error-free image of the Association.
• Consistently demonstrated a commitment to the Association's mission and values, actively contributing to its success and reputation.

• Served as a Senior Editor, Journalist, and Tech Evangelist for Pocketnow.com, specializing in Android-related content and contributing to various sections such as How-To, News, Hardware and Software Review, and Speculative articles.
• Authored informative and engaging articles on applications, operating systems, hardware, and cellular carriers, providing valuable insights and analysis to readers.
• Produced high-quality HD videos, scripting, shooting, and editing content for inclusion in articles and on the Pocketnow YouTube Channel, enhancing the multimedia experience for readers and viewers.
• Maintained a consistent and professional writing style, ensuring clarity and conciseness in all articles and videos.
• Stayed up-to-date with the latest trends and developments in the tech industry, conducting thorough research to provide accurate and timely information to readers.
• Collaborated with cross-functional teams, including writers, editors, and video producers, to ensure seamless integration of content across various platforms.
• Proofread all articles and videos, meticulously checking for errors in grammar, spelling, and factual accuracy.
• Demonstrated a strong understanding of smarthomes, privacy, and security, producing insightful content that educated and informed readers on these important topics.

• Balanced staffing needs among stores in the Northern Sales Region as Regional Manager, ensuring optimal resource allocation and maximizing operational efficiency.
• Conducted audits of returns (RMA) processes, resulting in the discovery of a missing $150K inventory. Improved processes and forms, reducing inventory to $30K with a turn-around time of two weeks. Implemented tightened troubleshooting methodologies, reducing unnecessarily RMA'd items.
• Managed store and production (assembly line) operations and staff as Store Manager, ensuring smooth daily operations and maintaining high levels of customer satisfaction.
• Successfully collected over $30,000 in 60-90 day past-due accounts receivable, demonstrating strong financial management skills.
• Provided PC technical support for out-of-state customers as Technical Support Manager, resolving technical issues and ensuring customer satisfaction.
• Handled packaging, shipping, and shipment insurance claims, ensuring the safe and timely delivery of products to customers.
• Established protocols and procedures for the newly created Technical Support department, improving efficiency and standardizing processes.
• Maintained consistent formatting and tense usage throughout the section, enhancing readability and professionalism.
• Proofread all official documentation and materials, ensuring accuracy and error-free presentation.

• Successfully managed web services and led a team of developers, achieving significant improvements in website performance and user experience.
• Reduced aggregate website load time by over 90 minutes, resulting in an average page load time of 3.6 to as much as 45 seconds.
• Identified and corrected errors in markup, ensuring proper rendering of web pages on various web browsers and improving overall website functionality.
• Implemented a B2C shopping cart solution across the primary website, consisting of approximately 15,000 pages, within a tight deadline of 90 days.
• Collaborated with cross-functional teams to ensure seamless integration of the shopping cart solution, enhancing the website's e-commerce capabilities.
• Maintained clear and consistent communication with stakeholders, providing regular updates on project progress and addressing any concerns or issues promptly.
• Ensured accuracy and professionalism in all documentation and reports, proofreading them meticulously to eliminate errors and inaccuracies.
• Demonstrated a proactive approach to problem-solving and continuous improvement, staying updated with the latest web development technologies and best practices.

• Led the development of interactive websites, web "pods", and other digital projects for a diverse range of clients, ensuring high-quality deliverables and client satisfaction.
• Managed the Quality Control Department, implementing rigorous quality control measures to maintain the highest standards of work.
• Spearheaded the Digital Signature Initiative, streamlining the process of obtaining legally binding signatures on documents, resulting in faster turnaround times and improved efficiency.
• Collaborated with cross-functional teams to design and implement innovative interactive solutions, leveraging cutting-edge technologies to enhance user experience and engagement.
• Maintained clear and concise documentation throughout the development process, facilitating seamless knowledge transfer and ensuring consistent and accurate project execution.
• Utilized project management methodologies to effectively manage timelines, resources, and deliverables, consistently meeting project milestones and client expectations.
• Implemented best practices in web development, ensuring clean, efficient code and adherence to industry standards.
• Regularly sought opportunities for professional growth and development, staying updated with the latest trends and advancements in interactive technology.

• Supervised and led the Automated Support Group of the Customer Satisfaction Department at Iomega, driving the successful implementation of the KnowledgeBase Initiative.
• Designed and maintained the award-winning Iomega global customer support website, ensuring optimal page presentation, placement, display, site navigation, and graphics.
• Spearheaded the development and execution of the KnowledgeBase strategy, resulting in improved customer satisfaction and reduced support ticket resolution time.
• Implemented two iterations of the KnowledgeBase system, incorporating user feedback and continuously improving its functionality and usability.
• Collaborated with cross-functional teams to gather and organize relevant information, ensuring the accuracy and comprehensiveness of the KnowledgeBase.
• Regularly updated and maintained the KnowledgeBase, ensuring that it remained up-to-date with the latest product information and support resources.
• Communicated effectively with team members and stakeholders, avoiding technical jargon and ensuring clarity in all communications.
• Diligently proofread all website content and documentation, ensuring accuracy, professionalism, and error-free presentation.

• Served as a liaison between first/second level technicians and Research & Development, effectively communicating technical issues and facilitating problem resolution.
• Designed and prototyped a departmental intranet/KnowledgeBase, streamlining information sharing and improving efficiency within the organization.
• Handled escalations from Level customer support technicians, resolving complex issues and ensuring customer satisfaction.
• Conducted employee training sessions, equipping team members with the necessary skills and knowledge to excel in their roles.
• Led the "Hearing Impaired" support group, providing assistance to customers using TDD/TTY terminals and Relay Operators, ensuring equal access to services.
• Maintained consistent and clear communication with both technical and non-technical stakeholders, avoiding jargon and industry-specific terms.
• Proofread all official documentation and materials, ensuring accuracy and professionalism in all communications.
• Demonstrated strong leadership skills and a commitment to continuous improvement, contributing to the overall success of the organization.

Virtual Training Day 1 and Day 2

Creating Security Baselines in Microsoft Azure by Neil Morrissey (in progress)

Ethical Hacking: Social Engineering

Security Management

Investigations and Incident Management

Goddard School of Business and Economics, AACSB International Accredited
Associate of Arts, Information Systems & Technologies
Associate of Science, General Studies

Co-Chair of "Publications & Desktop Publishing Committee" for the Future Business Leaders of America Club (FBLA)
"Science, Technology, & Environment Club" (STEC) member
Varsity Letter, Co-Ed Competitive Swimming
Excellence in Art Award