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Summary

Experienced technical leader and solution architect with over 20 years of progressive experience in enterprise technology transformation. Demonstrated expertise in orchestrating complex DevOps initiatives, implementing observability solutions, and driving digital transformation across Fortune 500 organizations. Proven track record of delivering measurable business impact, including 500% reduction in mean time to repair (MTTR) and $3-5 million in cost savings through strategic licensing optimization.

Distinguished by the ability to bridge technical innovation with business objectives, particularly in:

  • Architecting hybrid cloud and SaaS transitions with modern consumption frameworks
  • Designing and implementing enterprise-wide automation and incident response systems
  • Leading strategic technical  account management for major clients including Netflix, Meta, PaloAlto, and Fortune 500 financial institutions
  • Developing patent-pending solutions for ransomware detection
  • Delivering transformative solutions that have improved end-user experience by up to 1200%

Recognized for exceptional stakeholder management across C-suite executives and technical SMEs, combining strategic vision with hands-on implementation expertise. Brings a comprehensive understanding of cloud technologies, DevSecOps practices, and enterprise architecture, with a focus on creating scalable, future-proof solutions that drive measurable business outcomes.

Professional Experience

Strategic Senior Solution Architect

20222025
PagerDuty
  • Developed and executed strategic architecture frameworks within the Pod model to support technical sales efforts for strategic accounts, resulting in a 35% increase in win rates.
  • Specialized in automation, orchestration, process workflow automation, and incident response solutions, achieving a 60% reduction in mean time to resolution (MTTR) through orchestrated workflows.
  • Designed and implemented a reference deployment architecture model that shifted solution-selling approaches from feature/function-based strategies to business imperative-focused strategies, increasing average deal size by 45%.
  • Facilitated seamless transitions across roles by integrating technical expertise with strategic customer engagement.
  • Advanced organizational maturity from Reactive to Responsive by addressing organization-specific challenges, standardizing technical solutions aligned with business objectives, and reducing alert noise by 65% through improved filtering and correlation.
  • Progressed toward Proactive maturity through scalable architecture deployments, automated incident management workflows, preventive measures, real-time monitoring, and alerting systems that reduced deployment times by 75% while improving operational efficiency.

Practice Lead - Enterprise DevOps and Observability

20162022
Mobius Partners (Regional VAR)
  • Directed the evolution of the Enterprise DevOps and Observability practice, shifting focus from on-premises solutions to hybrid cloud and SaaS offerings with various consumption models, aligning services with emerging technological trends.
  • Spearheaded application performance triage projects that commonly achieved improvements in end-user experience by up to 1200%, contributing to enhanced operational efficiency for clients.
  • Optimized enterprise licensing strategies by aligning technology investments with business goals, generating medium-term cost savings ranging from $3 million to $5 million.
  • Led transformational initiatives delivering unified service-centric intelligence views via single-pane-of-glass platforms, resulting in a 500% reduction in mean time to repair (MTTR) and an 80% decrease in SME-related triage expenses.
  • Advocated for automation within enterprise environments, enabling digital transformation initiatives that reduced operational costs and accelerated business performance.
  • Collaborated on crafting strategic proposals and ROI assessments aligned with business objectives while engaging effectively with stakeholders at all organizational levels, including C-Suite executives and technical SMEs.

Systems Engineer / Pre-Sales

20152016
ExtraHop Networks
  • Utilized real-time wire data analytics to enhance the performance, availability, and security of business-critical applications, focusing on proactive assessments and performance triage to achieve optimal outcomes.
  • Contributed to the development of a technology patent aimed at ransomware exploit detection.

Senior Solution Architect

20142015
Capriza
  • Directed enterprise initiatives aimed at simplifying, automating, and mobilizing applications through mobile-first solutions, improving user experiences and advancing BYOD strategies using cloud and SaaS-based technologies.
  • Collaborated with stakeholders to develop tailored business solutions, enabling seamless integration and deployment of mobility-focused technologies while contributing to innovative IT engagement strategies for a venture-backed startup.

Technical Sales Solution Architect

20032014
Mercury Interactive / HP Enterprise / HP Software
  • Established close collaboration with IT Operations and Cloud Service Automation portfolios, ensuring alignment with Regional Sales Representatives to target a defined account list.
  • Contributed to the optimization of IT operational processes, emphasizing value-driven business solutions in areas such as DevOps, Agile Development, and IT Value Chains.
  • Conducted capability assessments to identify areas for improvement and align technology strategies with business objectives.
  • Leveraged data analytics to provide actionable insights and support decision-making processes aligned with organizational goals.
  • Demonstrated expertise in integrating IT value chains into operational workflows for enhanced efficiency and strategic outcomes.
  • Supported account-focused sales strategies by offering tailored technical solutions that address customer-specific challenges and drive engagement.

Senior Solution Consultant

20092012
Compuware
  • Development of tailored solutions in collaboration with Regional Sales Managers, leveraging expertise in Vantage, Gomez, and Dynatrace Application Performance Management tools to address specific customer needs.
  • Support in strategy creation aimed at achieving mutually beneficial outcomes, improving application performance, and enhancing client satisfaction.

Systems Engineer

20012003
Micromuse / Netcool - Omnibus
  • Spearheaded sales growth by managing new business opportunities and promoting innovative technologies, covering all aspects of the software lifecycle, including acquisition, development, deployment, training, adoption, and upgrades.
  • Ensured ongoing expertise and excellence by maintaining credentials as a certified solution instructor and solution trainer.

Foundational Experience

Base of experience in IT Operations at British Petroleum, Legent Software (Goal Systems), CA Technologies, Tivoli IBM, as well as Startup pursuits at Novient and Capriza.  Achieved regular advancement and expanded responsibility.   Roles included pre-sales engineering, first level manager, software engineering, customer support representative and system administrator. 

Select Enterprise Customers


Apple, Meta, Nvidia, Netflix, Dell Technologies, AMD, PaloAlto Networks, 
ExxonMobil, Shell, Schlumberger, ConocoPhillips, Valero, Centerpoint
Wells Fargo, Citi, Morgan Stanley, UBS, Capital Group USAA, Fiserv
American Airlines, Southwest Airlines, AT&T, HEB, Home Depot
Walmart, McDonalds, ERCOT, TX DPS, TX HHS 

Core Competencies

  • Motivated professional with a passion to deliver delighted customer experiences
  • A habit of over achievement, and a will to win in strategic, direct and indirect customer settings
  • Strong technical aptitude and customer relationship capabilities
  • Innovator – curious by nature, and driven to find solutions
  • Effective communication via all media types and across organizational levels
  • Proven natural leadership skills
  • Exceptional collaboration proficiencies as well as a highly capable self sufficient individual contributor
  • Highly capable and innovative at achieving technical validation by leveraging: technical and business presentations, demonstrations, proof-of-concept prototypes, trial and pilots
  • Routinely leverage strategic approaches of business use cases, developing ROI, and RFP writing
  • Passionate approach to evaluation, implementation, and customer satisfaction activities
  • Teamed with channel technology partners to ensure customer success
  • Product training and hands on certification exam proctoring for employee, customer, and partner audiences.
  • Strong enterprise experience: Cloud, DevSecOps, SaaS, Linux, Windows, Unix, OS 390, Networking