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Summary

Driven leader focused on improving business processes to achieve business goals.  Over 20 years of experience applying technology and finance skills to business processes, achieving cost savings, productivity, efficiency, and process improvement. Over 10 years of experience leading, coaching, and developing teams with a wide variety of backgrounds, skills and abilities. Genuine, trustworthy, accountable.

Professional Experience

JM Advancement
May 2019Present

Business Process & Systems Consultant

  • Improving business processes via information technology, process improvement strategies, employee engagement, and finance principles
  • Reducing the resources and time required for back office and administration
  • Services:
    • Business Process Analysis & Improvement
    • Software/System Implementation - Large and small systems
    • Office Management & Workflow
    • Project Management
    • Data Analysis & Reporting
    • Small software application/web/database development
    Union Pacific Railroad - Finance Department / Accounting Operations / Payroll Operations
    20112015

    Senior Manager Payroll Services

    • Led formation of new "Payroll Services" workgroup due to departmental reorganization
    • Led and managed staff of:  2 managers/analysts, 2 interns, up to 11 clerks
    • Defined all processes, tools and systems used in workgroup
    • Defined business requirements and led process improvement projects and system enhancements
    • Achieved best-ever levels of customer service quality and efficiency
    • Led a Call Center serving 50,000 active employees and 20,000 retired pensioners, which handled full spectrum of Timekeeping and Payroll topics - Timekeeping, Gross Pay, Deductions, Taxes, Net Pay, Paychecks, Direct Deposit, etc
    • Led Employment and Income Verification processes - worked with external vendors to define data, system, and process requirements
    • Led Timekeeping audits and other various support of Payroll Operations
    • Major project:  Implementation of SAP Time and Human Capital Management for 30,000 employees
      • Project Roles:  Requirements definition, User acceptance testing, Training and Change Management, Led Go-Live Help Desk Call Center, Ongoing product backlog prioritization
    • Systems and Tools:  Mainframe, SAP Time and Payroll Management, SAP Business Intelligence, TRM Employee Customer Service Ticket system, Teradata, SQL Server, Microsoft Reporting Services, various ColdFusion, Visual Basic .NET, and Microsoft Access custom applications
    Union Pacific Railroad - Finance Department / Accounting Operations / Payroll Operations
    20152019

    Director Personnel & Payroll Services

    • Led Position Assignment, Timekeeping, and Time to Gross Payroll processes and systems for 30,000 employees
    • Led and managed staff of:  4 managers/analysts, 3 interns, up to 25 clerks
    • Absorbed 30% reduction in staff, while maintaining all business objectives
    • Collaborated daily with departments across the company
    • Led process improvement projects and system enhancements to improve processes and meet business goals
    • Firmly resolved to maintain team productivity, positivity, and morale through a period of restructuring and workforce reductions
    • Led a team which:
      • Defined requirements, prioritized product backlogs, worked with IT partners to implement system features / enhancements
      • Performed user acceptance testing on system fixes / features / enhancements
      • Performed internal small application development, data analysis, and reporting projects to supplement IT support on large systems
    • Implemented non-technical process improvement initiatives to increase efficiency and productivity
    • Systems and Tools:  SAP Time and Payroll Management, SAP Human Capital Management, SAP Business Intelligence, iTrakForce (commercial product for Labor Union Position Management), TRM Employee Customer Service Ticket system, Teradata, SQL Server, Microsoft Reporting Services, various ColdFusion, Visual Basic .NET, and Microsoft Access custom applications
      Union Pacific Railroad - Finance Department
      20052011

      Manager Finance Process Improvement

      • Business Analyst Manager - Managed staff of 5 analysts / Rapid Application Developers (RAD)
      • Application and database development in support of workgroups in Finance department
      • Business analysis, process mapping, requirements, design, testing, project management
      • Achieved many process improvements, established reputation as a “go-to person” among leadership across Finance department
      • Gained knowledge in many business processes throughout Finance / Accounting
      • Major project:  SAP Core Financials implementation
        • Project Roles:  Design and development of system interfaces with numerous small applications, Data validation (old system vs. new), SAP Business Intelligence development, Led Temporary Help Desk for SAP Business Travel & Expense system issues
      • Systems and Tools:  Mainframe, SAP - various modules, Microsoft Visual Basic .NET, Microsoft ASP.NET, ColdFusion, SQL Server, Microsoft Access, Teradata
      Union Pacific Railroad - Information Technologies Department
      20022005

      Senior Application Developer

      • Design, implementation, and support of various systems involving document imaging and workflow
      • Supported customer groups throughout Union Pacific.  Established strong reputation among customers
      • Systems and Tools: IBM FileNet, Esker Fax, Mainframe, Visual Basic, Oracle
      University of Nebraska - Lincoln, NE
      20002002

      Research Assistant

      • Team Lead of a software development project team (6 people) - JD Edwards Honors Program Software Design Studio
      • Project management, software development, communication with clients, documentation
      Centrix Solutions, Inc – Lincoln, NE www.centrixsolutions.com
      20012001

      IT Consulting Intern

      • Developed Windows and web-based software applications for an IT consulting company
      Experian - Lincoln, NE www.experian.com
      19992000

      IT Intern

      • Developed Windows applications using mainly Delphi (Object Pascal) and MS Access

      Education

      University of Nebraska - Lincoln
      20002002

      Master of Business Administration

      • Specialization in Information & Software Systems, GPA: 4.0/4.0
      • JD Edwards Honors Program in Computer Science and Management (now called Raikes Program) http://raikes.unl.edu
      Doane College - Crete, NE
      19962000

      Bachelor of Science

      • Majored in Information Systems, Minored in Business Administration, GPA: 3.5/4.0

      Skills

      • Process Improvement Skills: Innovation, Business Analysis, Process Mapping, Requirements, Testing, Documentation, Standard Work, Project Management
      • Business Skills: Leadership & Management, Employee Engagement, Finance, Accounting, Payroll, Labor Union Relations & Agreements, Call Center Management
      • ERP Systems: SAP
      • Programming Skills: Visual Basic .NET, Visual Basic for Applications (VBA), ColdFusion, HTML, JavaScript
      • Database Development: SQL, Relational databases and data normalization, Teradata, SQL Server, Oracle, Microsoft Access
      • Other Computer Skills: Microsoft Office, Microsoft Visio, Microsoft Reporting Services, JIRA

      Activities & Honors

      • Active member of St. James United Methodist Church www.warmheart.org
      • Certified Lay Speaker, Lay Servant – United Methodist Church www.greatplainsumc.org
      • 'Big Brother' for Big Brothers/Big Sisters www.bbbsomaha.org
      • Volunteer – Stephen Center www.stephencenter.org
      • Board Member – Spring Creek SID – Bellevue, NE
      • Member - Beta Gamma Sigma Business Honor Society www.betagammasigma.org
      • Full- ride scholarship and assistantship for JD Edwards Honors Program (University of Nebraska – Lincoln)
      • Doane College Academic Merit List (1996-2000)
      • Played intercollegiate football, 4 year letterman (1996-1999), 1999 NAIA Football Academic All-American