Responsible for R&D strategy, delivery & operations, including Research, Product Management, Design, Engineering and Data & Analytics, as well as Enterprise IT and CyberSecurity.
Responsible for Engineering & SaaS Operations strategy, delivery & operations
Developed vision and strategy for Healthcare CX SaaS Platform to transform cost structure, efficiency, scalability, reliability, and security of SaaS services
Oversaw the development of Zipari's next generation of UI platform, which incorporates low-code experience designer, API connectors, consumer & product analytics, and headless CMS technology to dramatically accelerate the creation and delivery of healthcare experiences for Payers, Healthcare Providers, Consumers, Employers and Brokers
Executed delivery of SaaS platform and demonstrated 60% savings on run costs with a 4x gain in performance, plus enhanced security and operational efficiency using technologies such as Kubernetes, Ambassador, Vault, Knative, GraphQL, Kafka and several others
Directed Engineering Maturity Optimization initiative with a focus on improving predictability, productivity, and output quality of agile engineering teams
Built high=performing, efficient, cost-effective, and elastic engineering function, supporting 20 SaaS B2B & B2C products across 200 customers, with resources in the US, Europe, and Asia
Achieved HITRUST Certification for the platform and maintained a secure and compliant environment
Oversee due diligence & integration of acquisitions
Trusted advisor to client executive leadership
Led successful delivery of a new technology platform to support Value-Based Care, incorporating data, analytics, clinical integration, integrated care management, digital self-service, and telemedicine tools to provide a virtual, integrated system of care with unparalleled access to information and insights across the entire care system for patients and providers
Responsible for Digital Solutions, Enterprise Architecture, and Business Solutions teams
Developed cloud strategy and oversaw the successful shift to AWS cloud infrastructure from an on-premise technology base
Designed Digital, API, and Customer Data architecture for the company and oversaw its successful implementation
Worked across an ecosystem of vendors and startups to create opportunities for innovation and rapid delivery of results
Founding member of Coalesce Health Alliance, focusing on the application of Blockchain within Healthcare
Led enterprise digital strategy. architecture and delivery
Implemented new API gateway & integration platform to accelerate digital initiatives
Directed development of enterprise data & analytics strategy
Revamped Enterprise Architecture and Data Management functions to align them to business needs and value
Drove creation of enterprise Data Quality & Governance function
Delivered modern data warehousing and analytics platform
Built functional, Enterprise Architecture team to align systems strategy and roadmap against business strategy and gaols
Led modernization of core transaction management systems, incorporating workflow and rules to automate and scale key business processes, such as claims and enrollment processing
Led design and implementation of master data management program
Responsible for Data Management & Integration function
Led adoption of virtualized workloads to provide more cost-efficient and flexible computing
Led Core Admin platform modernization engineering team
Implemented a highly scalable automated real-time transaction management system to automate core business transactions, such as Member Enrollment and Medical Claims
Integrated business process automation and business rules engines to provide greater flexibility and configurability of process automation
Facilitated migration of several key business processes to new platform, resulting in higher throughput and first-pass accuracy and significantly lower operational errors and costs
Designed and developed an integrated Video & Voice web conference recording system
Designed and developed multiple web applications for customers
Built automated CI/CD system to automate code build, test, release and deploy activities
Built a small and highly efficient engineering team
Managed CoLo equipment & networking
Member of Global Equity Trading Technology architecture team responsible for designing low latency, highly scalable trading systems for US, ASIA PAC and European markets
Member of the engineering team that designed and built a new platform to support Donor Advised Funds for charitable giving, managing several billion dollars in AUM
Designed Fidelity's Online Notification System to deliver notifications and statements to millions of Fidelity customers