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Work experience

Custom Ink, Fairfax, VA
February 2022Present

Inbound Sales Representative

Offer technical guidance on order design, product selection, printing, and additional value-added services.                                     

Guide the customer creations from fun to done through the entire design lab experience.                                                                               

Create solutions for customers while instilling the values of Custom Ink and its services.                                                                         

Work closely with internal development teams.                                                                                                                                                         

Convert leads into sales through phone calls , emails and chat.

OhHerNameIsJaye, Rockville , MD
May 2017Present

Freelance Team Lead / Brand Ambassador

Team Lead, Brand Ambassador, Field Market Manager, Merchandiser, and Contact Tracer on a contractual
basis.                                                                                                                                                                                                                                 

Monitor and report customer and client feedback.
Sales and lead generation, guerilla marketing, street team, product promotion, Pop Up
shops, and boutiques.                                                                                                                                                                                                     

Promote events and engage with consumers for various clients through face-to-face
interactions at local events, festivals, trade shows, in-store demonstrations.

Previously Contacted team members with COVID-19 or who were not working for pandemic-related
reasons; followed up and monitored their progress and recovery.                                                                                                           

Communicated with employees in an empathetic manner, assuring them of the confidentiality of the information collected and explaining how the contact information will
be used. Collected medical documentation and HIPAA Authorization from team members who were either experiencing symptoms or had recent exposure to COVID-19. Provided advice and counsel to employees at all levels regarding the company's
COVID-19 practices and policies.

Live Chair Health Baltimore, MD
March 2021February 2022

Client Success Consultant

Acquired new barbers and stylists, follow up on talent leads and physical shop visits.                                                                         

Educated clients on healthy habits and next steps in their health care journey.                                                                                           

Resolved customer complaints and queries over the phone and in person.                                                                                       

Maintained documentation of customer contact and account updates through Hubspot.                                                             

Reported customer / client feedback, tracked customer preferences and metrics.                                                                                 

Coordinated events, engaged with clients and stakeholders at local events.

Marvelous Professional Painting, Falmouth, MA
July 2007July 2016

Administrative Assistant

Consulted with prospective and current clients regarding estimates and bookings for all
projects.                                                                                                                                                                                                                         

Prepared travel and daily itineraries for all staff.                                                                                                                                         

Established and maintained paper and electronic filing systems.

Harvard Pilgrim Health Care, Quincy, MA
July 2015July 2017

Individual Member Specialist

Received and responded to incoming calls regarding member benefits and claims.                                                                               

Processed prior authorization forms in addition to responding to member appeal
requests.                                                                                                                                                                                                                                 

Protected member privacy and confidential                                                                                                                                                             

Received, set up, and processed new short-term disability claims in Ultera and CHESS
systems.                                                                                                                                                                                                                         

Assigned claims to the appropriate claims' examiner based on predetermined criteria.                                                                     

Effectively communicated claim status and request for information from employees,
employers, and health care providers.                                                                                                                                                                     

Accurately addressed questions or concerns regarding claims.                                                                                                                         

Assisted in special projects or other duties as needed

Education

Bay State College , Boston MA
December 2014Anticipated Graduation December 2022

Bachelor Of Science Health Care Management

Bay State College
August 2013December 2014

Associate In Applied Science Business Administration