Joe Dwelley

• Migrated team’s key customer support system to cloud without service interruption by assessing and prioritizing functionality, balancing a phased approach until changeover.
• Shortened reporting cycle from 8 hours to 30 minutes by optimizing backlog data gathering processes and improving work completion forecasting accuracy.
• Addressed cloud knowledge gaps of peers, mentoring business associates, after earning AWS Cloud Practitioner and Microsoft Azure Fundamentals certifications.

• Consistently obtained high Agility Maturity Assessment scores after being chosen by Executive Vice President to fulfill newly created Product Owner role, during challenging transition from Waterfall development methodology to Agile.
• Increased Agile squad productivity, adding 24 velocity points per sprint by assessing quality assurance procedures, recommending, and gaining buy-in for improvements.
• Saved scrum master 12 hours weekly by creating JIRA dashboards that generated self-service reports for management and stakeholder audiences.

• Bolstered 10% increase in client satisfaction scores by significantly enhancing breadth of information available for customers, while partnering with some of the world’s largest investment management firms.
• Decreased data errors 25% and decommissioned 10 databases by managing project team of 30 combined onshore and offshore associates that instituted one golden record of master investment product data across company.
• Led an offshore project team of 12, meeting a 10-month deadline, fulfilling new Securities and Exchange Commission regulations for 401(k) retirement plans, saving business from noncompliance fines and penalties.

• Guided error-free launch of first 5 clients for new multibillion dollar product, managed 3 quality assurance teams locally and 2 abroad, while significantly improving communication among teams.
• Accelerated project initiation phase 20% by simplifying project plan templates, instating resource identification checklists, and revamping risk management questionnaire.
• Reduced overtime costs 10% by eliminating manual practices used by temporary staff to produce status reports.

Minors: Business Management & Public Relations