Josette Murphy

• Work directly with children ages 2 months to 5 years old and provide one on one attention, assistance and instruction.
• Create and maintain a safe, organized and healthy learning environment
• Provide and plan developmentally and culturally appropriate goals and activities including organized playtimes. 
• Supervise students throughout the entire learning day and work. 
• Attend classes and in-service training to stay current with educational policies and increase skill set.

• Generating packaging labels using computer-based software programs on inkjet printers
• Perform quality inspection of generated labels prior to the labels being released to production floor
• Label view computer skills
• Maintain stock levels of labels, thermal transfer ribbons and or all supplies neccesary to generate and run labels efficiently. 

• First point of contact for all product inquiries. Provided support to customers and managed all service appointments.
• Managed financial transactions including client payments, accounts receivable and payable.
• Increased revenue by providing strong product knowledge and initiating sales. 

• Handled member’s transactions, fees, and recurring payments.
• Provided membership and payment information to members within a high volume call environment.
• Delivered excellent customer service to members at information desk. Provided information, resolved customer issues, enabled sales to increase membership.
• Maximized total sales per member by selling additional gym products.

• Managed appointments and bookings for tax services.
• Processed client fees.
• Set up customer profiles and maintained customer file management through Lacerte income tax software system.

• Managed reservations in a busy fine dining environment. 
• Provided consistent customer service to both hotel and public and guests.
• Supported wait staff and increased industry knowledge in food and beverage.

6 units: 3 units in Child safety and 3 units in Zero to 3