Joshua Brent Wallace

• Conducted troubleshooting and resolution of data-related issues using internal and external ticketing systems, leveraging Fusion and Jira to address a wide range of tickets, including data modifications and comprehensive company setups.
• Authored and modified SQL code for reporting purposes, utilizing SSRS for creating reports from scratch and adapting existing reports to meet evolving requirements.
• Oversaw daily settlement load monitoring for debt settlement companies, employing PL/SQL to ensure accurate processing and adherence to timelines.
• Collaborated with cross-functional teams to identify and resolve data discrepancies by performing detailed ad hoc queries or developing long-term query solutions to address recurring problems.
• Executed advanced problem-solving strategies as a core member of the Data Services team, consistently ensuring timely identification and resolution of complex data challenges.
• Played a key role in maintaining data integrity across systems, supporting seamless integration between internal processes and external stakeholders through effective query development and issue tracking.

• Conducted audits of internal resources to ensure timely and error-free completion of data audits.
• Prepared and delivered monthly, weekly, and daily reports using TSQL for accurate accrual tracking and analysis.
• Performed monthly audits of offshore resource activities to ensure accuracy in data keying processes.
• Ensured compliance with established auditing standards and procedures to maintain data integrity.
• Analyzed audit findings to identify trends, inconsistencies, or areas requiring process improvement.
• Collaborated with cross-functional teams to address discrepancies and improve overall reporting accuracy.

• Conducted traffic disputes process in accordance with LexisNexis guidelines to ensure accurate data handling and resolution.
• Performed expungement reviews of traffic-related cases by analyzing legal documents from multiple court systems.
• Applied standardized methodologies for verifying and updating records to maintain compliance with organizational protocols.
• Collaborated with internal teams to streamline dispute resolution workflows and improve operational efficiency.
• Utilized proprietary tools and databases to validate case information, ensuring data integrity across systems.
• Maintained comprehensive documentation of all reviewed cases to support audit readiness and quality assurance efforts.

• Installation and cleaning of windows for clients, ensuring quality standards and customer satisfaction.
• Management of accounts receivable and payable processes, including accurate tracking and processing of receipts and bills for quarterly and annual reviews.
• Preparation and organization of financial documents to facilitate efficient year-end audits.
• Creation of detailed monthly expense reports to support budgeting and financial planning activities.
• Oversight of administrative tasks related to financial reporting, maintaining compliance with company policies.
• Contribution to operational efficiency through accurate recordkeeping and organized documentation management systems.

• Ensured production standards were sustained at a minimum of 95% completion while meeting all established costs, quality, and production commitments.
• Managed administrative tasks associated with operations, including recruitment, disciplinary actions, and termination processes for departmental staff.
• Coordinated operational activities across various organizational functions and suppliers to optimize the utilization of human resources, subcontractors, and equipment.
• Defined roles and responsibilities for staff positions to achieve business objectives effectively.
• Delivered training programs and supervised ongoing training initiatives to ensure compliance with company policies, safety regulations, government standards, and client-specific requirements.
• Oversaw sales activity to meet performance benchmarks and resolved customer service issues while maintaining accounts receivable within defined range standards.

• Assisted in setting up and installing paper packing sheets on impression cylinders, reinforcing bars on metal printing plates, and offset blankets using hand tools and power tools to ensure press readiness.
• Collaborated with the press operator to mount and secure plates and blankets onto press cylinders for various types of presses, including roll-fed, sheet-fed, single or multicolor flatbed, cylinder, offset, flexographic, or web presses.
• Adjusted machine components such as feed and delivery mechanisms, suction grippers, guides, feed wheels, jogging devices, tapes, and cams following instructions from the press operator.
• Operated a chain hoist to lift and position rolls of paper into the feed mechanism for roll-fed presses or used hand trucks and electric lift trucks to place skids of unprinted sheets on feeding devices for sheet-fed presses.
• Contributed to the smooth operation and maintenance of printing equipment through active support in machine setup processes.
• Supported troubleshooting efforts by following directions to fine-tune machinery for optimal performance during printing operations.

• Installation, maintenance, overhaul, and repair of fixed, mobile, and transportable radio communication systems, including transmitters, receivers, and transceivers.
• Execution of modifications to amplitude modulation (AM), frequency modulation (FM), single sideband (SSB), and independent sideband (ISB) radio systems to support diverse communication needs.
• Handling of low-frequency (LF), high-frequency (HF), very high-frequency (VHF), and ultra-high-frequency (UHF) radio systems for point-to-point communications and ground-to-air mission support.
• Maintenance and calibration of equipment such as radio frequency amplifiers, facsimile receivers, keying devices, signal generation units, recorders, and display technologies to ensure operational readiness.
• Management of base-level radio systems critical for seamless communication across various operational settings.
• Support for communications infrastructure through troubleshooting complex technical issues to maintain reliability and effectiveness in mission-critical environments.

Support the entire application lifecycle (concept, design, test, release and support). Produce fully functional mobile applications writing clean code.  Gather specific requirements and suggest solutions.  Write unit and UI tests to identify malfunctions.

Troubleshoot and debug to optimize performance.  Design interfaces to improve user experience.  Liaise with Product development team to plan new features. Ensure new and legacy applications meet quality standards.  Research and suggest new mobile products, applications and protocols.  Stay up-to-date with new technology trends.

Integrateing several fields of electrical engineering and computer science required to develop hardware and software.  Training in elctronic engineering, software design, and hardware-software integration instead of only software engineering or electronic engineering.  Designing of individual microprocessors, personal computers, and supercomputers, to circuit design. This field of engineering not only focuses on how computer systems themselves work, but also how they integrate into the larger picture.