Joshua Townsend

Planned, designed and implemented enterprise solutions involving VMware, NetApp, and Microsoft Technologies. Experience with the design, architecture and implementation of Virtual Infrastructure environments using VMware VI, Virtual Center, Lab Manager, DRS and HA. Designed and Implemented Microsoft Active Directory Environments. Experienced in Microsoft Exchange, Microsoft SQL and Microsoft Share Point implementations and migrations. Hands on experience with iSCSI, NFS and Fibre Channel protocols on NetApp storage.

A privately held $25M company with 225 employees, providing controls intelligence software for continuous controls monitoring, audit preparation and regulatory compliance for large corporate customers and public agencies.

Global IT Manager (2008-Present)

Charged with complete oversight of global IT operations with the goal of creating a unified technology team to solve complex business issues through alignment of IT strategy with business objectives while continuing duties as IT Manager, US.

·Restructured IT geographically segmented teams into global team to increase efficiency and improve customer satisfaction.

·Oversight and hands-on management of 400+ production and development servers in multiple locations

·Spearheaded a global SharePoint 2007 Deployment to bridge communication and culture gap between international locations.

·Standardized network management and monitoring tools across the organization to provide real-time alerting for greater uptime and customer satisfaction.

IT Manager, US (2005-2008)

Overall design, planning and operational management of Approva’s technology infrastructure and resources including LAN and WAN hardware and software, server and email administration, PC and laptop support, CRM application, remote data center facilities and telecommunications systems. Lead technical support of the company's technology infrastructure and provide outstanding support service to a rapidly growing, geographically distributed team of software technology professionals.

Key Accomplishments:

·Rebuilt team from ground-up, hiring and equipping personnel for the challenges of a rapidly growing infrastructure and increased demands from multiple business units.

·Led enterprise-wide virtualization effort, overseeing and personally completing vendor/hardware qualifications, architecture/design, installation, configuration migration and documentation.The consolidation effort reduced the company’s server hardware footprint by 60% leading to savings in power and cooling.Leveraged highly available VMware Virtual Infrastructure (VI3) environment to improve server availability, reduce workload for IT staff, and automate server deployment for various business units.The completed virtual environment supports both production and development environments containing hundreds of servers running SAP, Oracle, PeopleSoft, and Approva’s BizRights software

·Reduced corporate communications costs through effective vendor management, contract negotiations and careful selection technology.

·Complete oversight of data center buildout, including vendor qualifications, implementation of new power and cooling equipment, and 24x7 monitoring of environmental conditions.

·Increased security, stability, and recoverability of the corporate network through implementation and ownership of all IT policies including security, backup, disaster recovery planning and compliance.Advised executive staff on information security practices and procedures.

·Deployed global helpdesk ticketing system leading to increased levels of service, reduced problem resolution time, and track key metrics.Analyzed metrics to increase service offerings and automate recurring tasks.

·Created a rapidly deployable demo environment using VMware, empowering the mobile sales force with an up-to-date, standardized, and flexible sales tool for on-demand demonstration, development, support, and proof-of-concept exercises throughout the full customer lifecycle.

Awards & Accolades:

·Awarded an ‘Extra Mile Award’ during annual awards ceremony for consistently providing timely and innovative solutions to challenges throughout the company.

·Granted multiple Stock Option Awards in recognition of outstanding achievement.

·Participated in corporate group charged with bringing innovative approach to improving corporate culture, employee morale, and global integration.

A privately held information technology consulting and software development firm servicing commercial firms and government agencies in the metropolitan Washington, DC area.

Senior Network Engineer (2004-2005)

Provided day-to-day support, training, and technology implementation as well as long-term project management for small to medium sized corporate networks.Conceptualized and implemented systems upgrades.Worked with clients to analyze current network needs and identify areas in need of improvement.Researched and deployed innovative usage of technology to improve client productivity and efficiency.Managed team of help desk technicians and network engineers to meet needs of customers.Drafted technical documentation on projects, specifications, solutions and problems.

Key Accomplishments:

·Project manager and technical lead for facility relocation and concurrent network upgrade for 130 user environment.Oversaw all details of new facility construction, including server room design and phone/data cabling installation.Responsible for procurement of $200,000+ of hardware and software.Developed technical requirements and subsequently designed Windows Server 2003 with Exchange 2003 and SQL 2003 to upgrade existing Windows 2000 and Exchange 2000 environment.Implemented medical imaging technologies and remote access capabilities based on Windows 2003 Terminal Services.Managed team of engineers during implementation and roll-out of new servers, routing, firewall, and switching equipment. Supervised all group policy and complete hands-off Ghostcasted machine deployment.

·Planned, designed, and migrated a two-location 300-user NT and Exchange 5.5 environment without firewall and bridged network to a complete state-of-the-art solution.The new network utilized bonded T1 for Internet access, a routed backbone, Windows 2003 with Exchange 2003, Norton Anti-virus, Sybari Anti-spam, and SUS.Primarily responsible for Active Directory design, group policy configuration and deployment, workstation configuration, application customization and deployment.

·Technical lead for software development project.Participated in pre-sales activities.Designed and deployed multiple networks using Microsoft Windows Small Business Server with custom application to businesses throughout the United States and Canada.Provided technical support for networks and software for these clients.

Network Engineer (2002-2004)

Provided on-site and remote support for corporate clients including executive, IT, and end-users.Increasing levels of responsibility from tier 1 user support through progressively more complex network and server issues.

Messiah College, Grantham, PA USA

Major: Political Science; Concentration: International Relations

Major classes included: American Government, American Foreign Policy, International Comparative Politics, International Relations, Micro/Macro Economics, Political Economy of the Developing World, East Asian Politics, a guided study of Foreign Direct Investment in the Infrastructure of Vietnam, and a guided study of the Political Economy of Export Promotion in the Developing World.

Honors: Graduated cum laude