Download PDF

Professional Experience

2021Current

Customer Success Team Lead - Vendorplace

Yaydoo

- Weekly OKR review and compliance to increase ARR.
- Key Account Management for high ARR accounts and Churn prevention.
- Corporate fraud verification and prevention.
- Follow up of mid accounts and generation of Up sell / Cross sell.
- Content creation to increase transactions and corporate POS.

20202021

Hunter Executive Expansion

Rappi

-Prospecting and accompanying negotiations with TOP alliances for Rappi. 
-Execution of sales strategies and plans to maximize negotiations with key accounts.
-Control, monitoring, and implementation of KPI's.
-Implementation of models and tools for sales monitoring.

20202020

Customer Success Executive

Fitco

LATAM Corporate Sales Know and meet the needs of customers. Help expand the client's business. Focus on KPIs.

20182020

Business Developer

La Abeja Reyna

Creation of several sales outlets to amplify our distribution’s network and our products’ scope. Key account management in Córdova, Xalapa, and Puerto de Veracruz. Responsible for monitoring the retailers’ inventory in order to guarantee product availability at all times for our customers

2018Today

Co-Founder & Partner

Coffee INFLUYENTE

Founding Partner of the INFLUYENTE project. I had the primary focus on creating our sales strategy, linking the world of digital marketing and e-Commerce.

    20162017

    Cultural Representative Program

    Walt Disney World

    Creation of experiences for Disney park users. In this program, I strengthened skills related to Customer Service, Sales, and Leadership. I also received during this program certification in “Designing and Delivering Exceptional Customer Experiences”, where I developed the ability to grant a complete experience regarding Customer Service.

      Academic Training

      Oct 2016July 2017

      Master’s Degree in E-Commerce and Digital Marketing

      LaSalle Barcelona

      I worked alongside a team in two projects:

      • The development of an E-commerce plan for a local pharmacy in Barcelona called Yesfarma.
      • The launch of a digital marketing plan for a Start-Up focused on the distribution of Mexican handcrafts in Europe.
      Aug 2010May 2016

      Undergraduate’s Degree in Enterprise’s Creation and Development

      Instituto Tecnológico y de Estudios Superiores de Monterrey
      • Study abroad program at San Diego’s University, during the semester August-December 2014.
      • Logistics Coordinator of Triple W, a Student’s Association that organizes events and trips for exchange students studying at Tec.
      • Certificate in Retail Industry, endorsed by the university.