Download PDF

Summary

Kathleen Khatib is a dedicated Patient Care Consultant with a robust background in supply chain management, retail operations, and customer service. With extensive experience as a retail buyer and in project management, she excels in optimizing supply chains and enhancing retail operations. Kathleen is seeking opportunities to leverage her strong communication and organizational skills in a patient-focused environment. Her diverse experience in customer service, holistic healthcare, and project management makes her a valuable asset to any team.

Accolades

  • Expanded start-up product line from 3 to 20 SKUs by co-branding with globally recognized brands. Gained national distribution.
  • Managed a profitable $5.5 million DRTV platform.
  •  Developed and executed an on-line marketing plan resulting in a 25% sales increase.

Professional Experience

Retail Associate Buyer

January 2022Present

Cresco

  • Received product deliveries using standard operating procedures (SOPs) to ensure no discrepancies, resulting in a 100% accuracy rate.
  • Accurately booked deliveries in the digital inventory management system, maintaining precise records and facilitating efficient inventory control.
  • Developed effective inventory control practices, leading to the lowest discrepancy rate in the company.
  • Ensured compliance with state regulations in the vault, maintaining a consistently compliant operation.
  • Accurately filled customer orders, providing prompt and reliable service.
  • Conducted daily cycle counts of on-shelf inventory, ensuring accurate stock levels and minimizing discrepancies.
  • Assisted with regulatory inspections from the Illinois Department of Financial and Professional Regulation (IDFPR) and Illinois State Police (ISP), ensuring a smooth and successful process.
  • Assisted 20-50 customers daily, delivering personalized recommendations and add-ons, resulting in a 15% increase in average transaction value.
  • Delivered excellent and knowledgeable customer service, resulting in a XX% rate of repeat customers.
  • Consistently adhered to state regulations and SOPs, resulting in 12 consecutive months with zero discrepancies at the point of sale (POS).
  • Assisted in back-of-house operations, accurately filling orders, processing deliveries, and maintaining the vault.
  • Demonstrated commitment to continuous learning and professional development by completing 175 modules and earning 56 certificates through SeedTalent's continuing education program.
  • Trained new agents in POS software and procedures, ensuring a smooth onboarding process and efficient operations.

Instacart

Feb 2018Dec 2022

Full-Service Shopper

  • Resolved customer complaints promptly and effectively, prioritizing customer satisfaction and maintaining a high level of service excellence.
  • Demonstrated exceptional time management skills by promptly completing high-volume orders, ensuring on-time delivery and customer satisfaction.
  • Effectively communicated with a diverse customer base through the utilization of a mobile application and audit reporting, ensuring clear and accurate order fulfillment.
  • Verified shopping instructions and filled orders accurately, paying focused attention to customer special requests, dietary requirements, and restrictions.
  • Proactively alerted consumers to sales events and promotions, enhancing customer engagement and driving increased sales.
  • Handled all customer relations issues with professionalism and empathy, consistently delivering orders on time to ensure customer satisfaction and increase company efficiency.
  • Selected required products and packaged orders appropriately to maintain quality and freshness, ensuring customer satisfaction and adherence to company standards.
  • Maintained clear and concise documentation, facilitating ease of understanding and seamless knowledge transfer between team members.

Walt Whitman Elementary School

Sept 2015May 2018

Food Service Supervisor

  • Managed a diverse student population of up to 275 K-5 students during lunchtime and lunch hour activities, prioritizing their safety and fostering an inclusive environment.
  • Developed and implemented a comprehensive supervision plan, ensuring adequate staffing and optimizing student engagement and safety in both indoor and outdoor settings.
  • Promoted cultural awareness and sensitivity, creating an inclusive and understanding environment for students from diverse backgrounds.
  • Enforced school policies and behavioral expectations, maintaining a positive and respectful atmosphere in the lunchroom and playground.
  • Effectively resolved and de-escalated disputes between students, promoting a peaceful and cooperative environment.
  • Accurately and promptly completed incident reports, ensuring proper documentation of any incidents or concerns.
  • Responded to inquiries from students, parents, and staff, providing clear and helpful answers to facilitate effective communication and understanding.
  • Maintained consistent and effective communication with colleagues and supervisors, fostering a collaborative and cohesive approach to student supervision.

What’s In Store

Feb 2004Jul 2011

Marketing Project Manager

  • Successfully managed a team of over 10 creative and production professionals, overseeing 12 concurrent projects for multiple clients simultaneously.
  • Allocated project roles based on requirements, project timelines, and budget, ensuring optimal resource utilization and efficient project execution.
  • Identified and determined project skill sets and resource requirements based on specifications, needs, and scope, resulting in effective project delivery.
  • Collaborated with cross-functional teams, clients, and external contractors to develop and implement streamlined processes and strategies, enhancing project efficiency and effectiveness.
  • Tracked project milestones, earned value, and other key metrics, providing regular reports to stakeholders and ensuring project progress and success.
  • Developed and executed marketing initiatives, campaigns, publications, advertisements, and promotional programs, resulting in increased customer base and satisfaction.
  • Conducted client meetings to identify needs and evaluate business solutions, fostering productive relationships and delivering tailored marketing solutions.
  • Created comprehensive risk mitigation plans, accounting for the complete project lifecycle from inception to closure, ensuring successful project outcomes.

Career Highlights

  • Expanded a start-up product line from 3 to 20 SKUs by co-branding with a globally recognized brand leading to national distribution
  • Managed a $5.5M DRTV platform
  • Increased sales by 25% through the development and execution of digital marketing

Certifications

  • Medical Cannabis Patient Care Specialist Certificate
    • Oakton Community College
  • Certified Contact Tracing Proficiency Certificate (CCTP)

Volunteer Experience

Non-Profit Spiritual Organization

Trustee

  • 30 Member Group

Literature Committee Chairperson

  • Orchestrated bookstore operations and processes quarterly.

The Wheeling Township Food Pantry

Food Pantry Volunteer

  • Assisted with the execution of daily activities that serves 10,000+ individuals annually
  • Participated in Community Outreach objectives, building rapport, and support
  • Handled communications within a diverse population 

Core Competencies

  • Medical Cannabis / MCP
    • Strains
    • Delivery Systems
    • Phytocannabinoids & Terpenes
    • Pharmacology
    • Product Knowledge
    • Product Recommendation
    • Education & Documentation
  • Cannabis State Regulations, Local Laws, Compliance, & Licensing
    • Compliance Audits
    • FDA 
  • Retail Store Operations / Operations Management
    • Dispensary Operations
    • Patient-Centered Care
    • Customer Support
    • Inventory Management
    • Database Management
    • Loss Prevention & Inventory Control
    • Standard Operating Procedures
  • Customer Relationship Management
    • Developing Relationships
    • Customer Experience / Customer Service / Hospitality
    • Customer Engagement 
  • Product Development
  • Sales Goals & Sales Support
  • Strategic Direction
  • Retail Management
    • Cash Handling & Management
    • Data Entry
    • Visual Merchandising / Merchandising
  • Integrated Marketing Campaigns
    • Social Media Marketing
    • Media Marketing & Media Marketing Materials
    • Brand Marketing
      • Brand Development
      • Marketing Strategy & Content Strategy
      • Brand Management
      • Product Marketing
  • Team Management
    • Training & Development
    • Diversity & Inclusion
  • Project Management & Distribution

Technical Skills

  • Adobe Creative Suite
    • Illustrator
    • inDesign
    • Acrobat
  • Microsoft Office Suite
    • Word
    • Microsoft Excel
    • PowerPoint

Soft Skills

  • Confidential Information
  • Critical Thinking
  • Self-Directed / Self-Motivated
  • Integrity, Versatility, & Coordination
  • Leadership & Decision-Making
  • Strong Attention to Detail
  • Friendly & Outgoing Demeanor
  • Excellent Presentation Skills
  • Verbal & Written Communication Skills

Education

Northeastern Illinois University

Bachelor of Arts: English

Credentialing

End- To-End Supply Chain Management Certification

Harper College, Graduation 2025

  • Procurement
  • Inventory/Production Control
  • Supply Chain Management
  • Logistics
  • End-to-End Supply Chain Management