Experienced in Agile methodologies
- +1 610-639-1292
- Burlington, VT
- Katie.Wagner@coxautoinc.com
Summary
As a Lead Product Owner I partner with our many Cox Automotive Brands to design and solution features in Salesforce that enable our teams to focus on our clients while providing data needed for our leaders to make strategic decisions. I am applying to the role of Senior Lead Solution Architect because I have the experience I have gathered from leaning in to solution the best possible products in Salesforce and passion to improve and scale our Salesforce Architecture to meet Cox Automotive long term goals.
Work Experience
Cox Automotive Inc, Burlington, US
2022-12present
Lead Product Owner
- Help design and deliver key features that decrease operating cost for our Implementation and billing team members
- Released features to enable sales team members to recognize more revenue, process sales faster and with more accuracy.
- Delivered features for Implementation and Billing in the transformational project SFX by combining multiple functional Salesforce instances in to one with a focus on minimal disturbance to our customers.
Cox Automotive Inc, Burlington, US
2020-122022-12
Sr Product Owner
My main goal was to help the teams maintain working in our CRM
do their jobs quickly, efficiently while supplying enough data for our business
leaders to make informed strategy and operation decisions
- Collaborated with service business stakeholders across Cox Automotive brands to drive and deliver service development within multiple Salesforce (SFDC) instances.
- Facilitated cross-functional alignment between technical teams and business stakeholders, contributing to streamlined workflows and improved CRM utilization.
Cox Automotive Inc, Burlington, US
2018-022020-12
Sr. Project Manager
As an enterprise platform Senior Project Manager I ran medium and large
scale projects. I worked on projects ranging from process improvement, release of new functionality to full scale migration of teams on to Salesforce.
Dealer.com, Burlington, US
2014-062018-02
Operations Project Manager
I tackled operational system projects across Dealer.com for our internal Support teams. As a jack of all trades I tackled end of life projects of some of our oldest products. My largest project was the roll out Salesforce Service Cloud to DDC 1000+ team members.
Dealer.com, Burlington, US
2013-072014-06
OEM Support Program Manager
As an OEM Support Program Manager I oversaw and optimized the support experience for OEM partners within the Dealer.com Support department. I served as a content expert and escalation point for the OEM's. I managed launches, created training material, document procedures and partnered with DDC Dealer Support Manager.
Dealer.com
2009-092013-07
Support Analyst
In this role, I began as a Level A analyst, handling 50–90 client calls weekly and resolving 20–30 email inquiries. I documented troubleshooting processes, technical requirements, and functionality, contributed to the NADA trade show product release through Q/A, training, and documentation, and served as a mentor and subject matter expert for Level A Support Analysts.
UHS, King of Prussia, US
2007-082009-09
BH Help Desk Analyst
Handled 30-50 calls daily from 120+ behavioral health facilities, troubleshooting computer and security issues. Managed 50-100 work order tickets daily, prioritizing or escalating as needed. Identified service gaps and recurring issues, reporting them to management for resolution.
Frederick Living, Frederick, US
2000-082008-12
Waiter
19435-0498
Served meals to retirement residents with a smile and attention to detail
Education
York College of Pennsylvania
2007-01
Bachelor of Arts
York College of Pennsylvania
Bachelor of Arts (B.A.), English Language and Literature,
General * (2003 - 2007)
York St. John College
2006-01
York St. John College
English Language and Literature, General * (2005 - 2006)