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15 years experience in customer service and sales support.

Commitment to customer satisfaction and strong personal work ethic. 

Strategize and fine tune follow up to develope every sales opportunity.

Work experience

Bob Moore Nissan, Chevrolet, Fowler Toyota

2012Mar 2015

Internet Sales Associate

  • Assess and qualify customer needs to provide the right vehicle.
  • Demonstrate product during initial walk around, test drive and delivery.
  • Follow up to ensure the highest CSI (Customer Satisfaction)  score.
  • Suggestive selling by introducing customer to service department advisors.
  • Consistent track record of sales success from strong closing skills.
  • Assisted Dealership in leveraging the Internet for cost-effective sales and lead generation
  • Called consumers from generated automotive sales leads.
  • Achieved and maintained individual and team sales / performance targets.
  • Maintained high lead-to-sale and closing conversion ratios with an average of 45% Appointments set from Leads, 65% Show Ratio and 45 to 55% Sales from Show.
  • Worked an average of 150 leads per month and at times solely operated Department carrying 700 Leads in one month.
  • High energy, enthusiastic, and positive demeanor; Ability to work with others in a sales process; Proven record of outstanding phone etiquette and conduct.

East Central Electric Coop, Okmulgee, OK

Jan 2000Feb 2012

Customer Service Representative

  • Used software tools including Windows Microsoft Word.
  • Spoke with customers by phone and in person.
  • Took and recorded orders.
  • Received and processed incoming phone calls from customer or client base.
  • Recorded details of customer transactions, inquiries, complaints and comments in CRM.
  • Ensured that appropriate changes were made to resolve customer concerns.
  • Effectively identified customer concerns.
  • Referred unresolved customer grievances for further investigation.
  • Assessed validity of customer complaints.
  • Determined possible causes of customer complaints.
  • Maintained effective working relationships with customers and internal departments.
  • Maintained a positive and professional phone demeanor.