Bi-lingual customer support professional with expertise in fielding inbound customer requests for service, general support, or repair - generating, tracking, and completing customer requested work orders. Routes and analyzes customer calls (phone calls and email-originated tickets) and determines how or who best to to address the request. Acclimates to new technology resulting in continuous skills improvement in a timely manner. Recognized for being a team player who is adaptable, punctual, and open to new challenges.