Sales Operations Manager - 08/2019 - 08/2021
- Managed GLS Digital / Customer Success team
- Created new customer onboarding cadence to deliver an exceptional customer experience and increase retention
- Tracked new and existing customer revenue and shipping percentages in Power BI
- Content writer for Help page on www.gls-us.com website
- Project Manager for launching Chat platform for sales on the GLS website
- Effectively managed changes and employee training resulting from acquisition of Mountain Valley Express (MVE)
- Process documentation, mapping and improvement
- Developed and facilitated new hire onboarding
- Conducted weekly training for the commercial sales organization
Inside Sales Manager - 10/2009 - 08/2019
- Hired first Inside Sales team
- Led the Inside Sales to become a major contributor to the company's revenue and consistently exceed sales targets with a 40% average year-over-year increase in new revenue
- Drove sales through active monitoring and analysis of team performance with activity-based metrics
- Collaborated with Director of Marketing to develop sales campaigns targeting specific industry segments, while monitoring and analyzing results
- Created Salesforce page layouts, workflows, custom reports and dashboards
- Recruited, extended offers, processed background checks, new hire paperwork, eligibility to work documents and payroll