Director Sales Compliance - 08/2023 - 02/2025
- Developed sales compliance policies to ensure legal and industry adherence.
- Monitored sales activities to identify compliance issues and implemented corrective actions.
- Stayed updated on regulations and translated changes into actionable guidelines.
- Trained and guided sales teams on compliance practices and procedures.
- Conducted audits to identify and address potential compliance risks.
- Collaborated with legal team to ensure alignment.
- Documented and reported compliance findings and actions taken.
- Promoted a culture of compliance and ethical behavior within the organization.
Director Inside Sales - 07/2022 - 08/2023
- Led the Parcel and Freight/LTL inside sales & account management teams to achieve and exceed sales targets.
- Analyzed sales data & created Salesforce dashboards to identify trends and areas for improvement.
- Utilized Salesforce CRM to streamline sales processes, track sales activities and customer interactions.
- Conducted regular touch base sessions with the team as a whole and individually to support attainment of sales goals and ongoing skill development.
- Collaborated with marketing to align sales strategies with promotional efforts.
- Wrote all sales prospecting and account management Salesforce emails templates.
- Consistently increased sales, month-over-month, while building strong relationships with both internal and external customers.
Sales Training Manager - 11/2021- 06/2022
- Developed and implemented new hire on-boarding sales and sales operations training program for Parcel and Freight/LTL divisions.
- Implemented a weekly sales training session for the commercial sales team to enhance team performance and productivity.
- Facilitated training of new off-shore Customer Experience team.
Sales Operations Manager - 08/2019 - 08/2021
- Managed Digital Customer Success team and Sales Operations administrative support team.
- Created new customer onboarding welcome call and email cadence to deliver an exceptional customer experience and increase retention.
- Responsible for content and design for articles published in the Knowledge Center on www.gls-us.com website.
- Project Manager for launching Chat platform for sales on the GLS website.
- Responsible for customization of Salesforce, documenting and training all sales process policies.
- Effectively managed changes and employee training resulting from acquisition of Mountain Valley Express (MVE).
Inside Sales Manager - 10/2009 - 08/2019
- Hired first Inside Sales & Account Management teams for the company.
- Led Inside Sales to become a major contributor to the company's revenue, consistently exceed sales targets with a 40% average year-over-year increase in new revenue.
- Drove sales through active monitoring and analysis of team performance with activity-based metrics.
- Collaborated with Director of Marketing to develop sales campaigns targeting specific industry segments, while monitoring and analyzing results.
- Created Salesforce page layouts, workflows, custom reports and dashboards.
- Designed and implemented training program for new hire sales employees in inside and outside sales.