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Summary of Qualifications

Engaging leader with extensive experience in management, sales, operations and training. An articulate and persuasive communicator with the ability to inspire and motivate others. Exceptional attention to detail and critical thinking skills. Background in logistics; parcel and freight shipping, wholesale and retail mortgage lending.

Skills

Leadership and Management

Sales Operations, Change Management, Time Management, Team Leadership, Project Management, Strategic Planning, Goal Setting, Conflict Resolution, Recruiting, Interviewing 

Training

Sales Training, Compliance Training, Technology Training, Public Speaking, New Hire Onboarding, Curriculum Design, Writing Training Content  

Analytical

Communication, Problem-Solving, Process Mapping, Critical Thinking, Data Analysis, Research, Revenue Reporting, Forecasting

Software & Technology

Microsoft Office; Excel, PowerPoint, Teams, OneNote, Power BI, Google Suite, Salesforce, SharePoint, Slack, Zoom, ZoomInfo  

Work Experience

General Logistics Systems US, Inc.
October 2009 August 2021

Sales Operations Manager - 08/2019 - 08/2021

  • Managed GLS Digital / Customer Success team 
  • Created new customer onboarding cadence to deliver an exceptional customer experience and increase retention
  • Tracked new and existing customer revenue and shipping percentages in Power BI 
  • Content writer for Help page on www.gls-us.com website
  • Project Manager for launching Chat platform for sales on the GLS website
  • Effectively managed changes and employee training resulting from acquisition of Mountain Valley Express (MVE)
  • Process documentation, mapping and improvement 
  • Developed and facilitated new hire onboarding 
  • Conducted weekly training for the commercial sales organization

Inside Sales Manager - 10/2009 - 08/2019

  • Hired first Inside Sales team 
  • Led the Inside Sales to become a major contributor to the company's revenue and consistently exceed sales targets with a 40% average year-over-year increase in new revenue
  • Drove sales through active monitoring and analysis of team performance with activity-based metrics 
  • Collaborated with Director of Marketing to develop sales campaigns targeting specific industry segments, while monitoring and analyzing results
  • Created Salesforce page layouts, workflows, custom reports and dashboards
  • Recruited, extended offers, processed background checks, new hire paperwork, eligibility to work documents and payroll
Sierra Pacific Mortgage
July 2006July 2008

Regional Sales Manager - Wholesale

  • Producing Sales Manager for national mortgage banker
  • Recruited and led team of up to 10 Wholesale Account Executives serving the Southern California market 
LoanCity, Inc.
August 2005July 2006

Area Sales Manager - Wholesale

  • Recruited and managed team of Wholesale Account Executives for the San Diego Country and Inland Empire territories of Southern California for national mortgage banker
  • Ranked in the top 2 for revenue production out of 7 territories in the region
Aurora Loan Services, Inc.
May 2005August 2005

Account Executive - Wholesale

  • Originated loan package submissions from mortgage brokers in San Diego and Riverside County territory
  • Increased pipeline from $0 to $10M within 120 days of hire
Wells Fargo Home Mortgage (WFHM)
September 2004May 2005

Home Mortgage Consultant - Retail Builder Division

  • Represented Wells Fargo as preferred lender for several home builders; KB Homes, Pulte Homes, Wathen Castanos 
  • Conducted financial analysis of customer's credit profile and employment history to effectively match customer needs with appropriate loan programs 
Guaranty Residential Lending
January 2004September 2004

Branch Manager - Retail Builder Division

  • Branch management for national mortgage lender, builder program branch in Fresno, CA
  • Raised the ranking of the Fresno builder branch sales to #4 nationwide within six months
  • Guaranty Residential Lending closed in September 2004, the Fresno builder branch was acquired, and employees hired by Wells Fargo Home Mortgage
Wells Fargo Home Mortgage (WFHM)
February 2000January 2004

Branch Sales Manager 2

  • Recruited, trained, managed Mortgage Loan Consultants and support staff for new Anaheim WFHM branch
  • Developed and maintained a high degree of visibility and credibility for WFHM with realtors, builders, bank branch partners and customers

Sales & Development Consultant 3

  • Sales Training Manager for WFHM Credit Solutions division
  • Developed training curriculum for new hire Retail Mortgage Loan Consultants on products, programs, procedures, compliance and internal systems
  • Facilitated 4.5 day Sales Essentials class held weekly throughout the US for 40-50 new hire Mortgage Loan Officers  
  • Led sales training effort of new employees during years of historic growth for the mortgage division

Education

University of Phoenix
2000 2001

Master of Arts Organization Management

National University
19961999

Bachelor of Arts Behavioral Science