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Featured Skills

  • Knowledge Management
  • Project Management
  • Operational Strategy
  • Communication
  • Stakeholder Engagement
  • Digital Library Development
  • Process Improvement
  • System Integrations

Experience and Employers

  • National broadband service provider
  • Regional plant-based wellness company
  • Multiple public research universities

Education and Certifications

  • Consortium for Service Innovation, Knowledge Centered Service (KCS) v.6
  • Syracuse University, M.S. in Library and Information Science
  • University of Massachusetts Amherst, B.A. in Linguistics

About me

In my free time, I do voice over and teach restorative yoga.

Kelsey Sigle

Professional Profile

Kelsey is a Consultant at Sand Cherry Associates, with 8 years of experience in creating and managing technical documentation, digital repositories, and process automation across the telecom and healthcare industries, as well as academia. Kelsey excels in improving knowledge workflows, leveraging tools like Notion, Zendesk, and Microsoft Power Platform to enhance efficiency and collaboration within organizations.

Kelsey has led initiatives to design and implement knowledge bases, improve content accessibility, and automate documentation processes. Before working in telecommunications, Kelsey served as a Technical Writer and Knowledge Manager for a wellness company, where she revitalized the company's SharePoint knowledge base and implemented automated workflows. 

Kelsey's recent focus has been on optimizing customer service platforms and streamlining internal knowledge-sharing processes to ensure smooth operations and high-quality content delivery. She plans to get her Certified Knowledge Specialist - KM and Enterprise AI certification through the Knowledge Management Institute in early 2025.

Professional Experience

  • Knowledge Base Development: At a national broadband service provider, led the design, implementation, and management of digital knowledge bases using Notion and Zendesk, improving access to critical business information and reducing search time for employees across multiple teams. Coordinated efforts across IT, customer service, and training departments to ensure smooth integration and adoption. 

  • Process Automation and Optimization: For a plant-based wellness company's Operational Compliance group, spearheaded the implementation of Microsoft Power Automate to streamline documentation review workflows, significantly improving process efficiency and reducing approval times across national operations. Collaborated with cross-functional teams to identify automation opportunities and ensure alignment with business objectives. Reported directly to the Director of Enterprise Compliance.

  • Documentation and Content Strategy: Managed the creation and maintenance of high-quality, accessible documentation for product and knowledge management initiatives. Developed and enforced content taxonomies, metadata schema, and documentation templates to ensure consistency and alignment with organizational standards.

  • Cross-Functional Stakeholder Engagement: Led collaborations with internal teams, including product, NetOps, and Environmental Health and Safety, to develop and implement knowledge management tools. Delivered training on new systems and facilitated ongoing communication between teams to ensure smooth operations and high adoption rates.

  • Training and Change Management: At multiple organizations, developed and delivered training sessions on knowledge management best practices, including the use of Slack/Teams, LucidChart/Visio, and Google Suite/Microsoft Suite, to ensure alignment with new knowledge systems. Successfully drove user adoption through ongoing support and feedback loops.

  • Collaborative Project Management: Directed the development and execution of knowledge management projects, including content creation, system integrations, and process improvements. Developed and maintained project timelines, managed resources, and ensured successful project delivery across multiple teams.