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Personal Statement

Experienced Information Technology Manager with a user driven approach to IT strategy and implementation. Unrivaled at fostering strong relationships with key stakeholders and executive management.  Focus on user feedback and converting that into execution plans which allow the business to exceed the expectations for all project stakeholders.  Skilled at training users on new technologies and hardware, while finding creative ways to enhance and leverage existing systems and software. Excellent at problem solving and effectively communicating changes in an evolving IT landscape. Highly valued team member and leader in multiple industries. 

Work History

June 2017present

IT Manager, North America

HEITMAN LLC

•Enabled Portfolio & Asset Management business unit to tour Heitman owned properties amidst rising challenges during the pandemic. Designed and implemented a system to allow for 4K resolution property tours. With only a 2-week deadline, I implemented a system that increased employee safety and reduced costs by over 250K annually. This has revolutionized the way Heitman approaches property tours and inspections. 

•Project Manager for $2.1 million laptop and software implementation. Managed everything for this project including cost analysis, budgeting, execution planning, vendor selection, contract negotiation, system architecture. end-user training, and deployment.

•Key member of Heitman's IT Steering Committee which is tasked with making strategic decisions for our various business units and IT Operations. This committee ensures that deliverables are met in a timely manner, under budget and above expectations. 

•Leader for multiple high profile company-wide technology initiatives. This includes creating execution plans and leading our annual investor conference, annual employee meeting, end-user technology budgeting/forecasting, end user training and professional development initiatives, laptop hardware and software initiatives, and all end-user change management communications. 

Manage, mentor, and develop a team of 5 people responsible for supporting approximately 400 end-users.

Develop thorough documentation and training videos for firm-wide distribution. 

May 2011April 2017

IT Manager

Latimer LeVay Fyock, LLC

Sole point of contact for 40 users ensuring seamless day to day operations, handling all aspects of Network Infrastructure, Support, Budgeting, Marketing, and various office administrative tasks. 

Developed systems for risk mitigation, enhanced document and network security. Reducing the firm's liability in complex legal matters while ensuring compliance with regulatory standards. 

•Handled implementation and acquisition of robust document management/records retention policies and software,

Ensured that all IT projects and initiatives end on-time, in scope and under budget. This includes VOIP phone system implementation, core switch upgrades, and server migration initiatives. 

•Handled all endpoint/server patching and maintenance

•Implemented state of the art client tracing initiative, that automated searching PACER, Google, and court records for all of our firm's clients and LLC's. This system allowed us to be notified any time a client or affiliated business was mentioned in any lawsuits or news. 

•Designed company website and assisted with amplifying the online presence of all the firms practicing attorneys. 

Education

April 2017June 2017

Computer Programming, Python and C

School 42 - Silicon Valley
20082010

PR and Advertising

DePaul University

Training and Certifications

Sept 2020present

CISSP (Certified Information Systems Security Professional)

(ISC)² - International Information System Security Certification Consortium

Currently sitting for this Exam certification. 

Aug 2020Sept 2020

Covid-19 Contact Tracing

Johns Hopkins University